I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders. The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

What we need to know is what information store you are using and how you
configured Outlook to connect to it. We also need to know the steps that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders. The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

I'm really a novice at this. I don't know what is meant by "information store"
I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you meant. Could
you be more specific.

Thanks for youre reply

Ralph
"Russ Valentine [MVP-Outlook]" wrote:

What we need to know is what information store you are using and how you
configured Outlook to connect to it. We also need to know the steps that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders. The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

"Information store" is the data file that Outlook uses. Since you posted in
an Outlook group, I naturally assumed you were using one of the native
transports and data files that Outlook supports. Turns out, you are using a
third party transport with its own proprietary data file. Accordingly, you
question should be directed to AOL, not Outlook.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I'm really a novice at this. I don't know what is meant by "information
store"
I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you meant.
Could
you be more specific.

Thanks for youre reply

Ralph
"Russ Valentine [MVP-Outlook]" wrote:

What we need to know is what information store you are using and how you
configured Outlook to connect to it. We also need to know the steps that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using Outlook
2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders. The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

Russ,

I have access to both an AOL account and a Road Runer Account. The Road
Runer account is a POP3 account. When I deleted my AOL profile and put in my
Road Runner Profile I got the same error message that I wrote above. I'm
using the same Outlook 2003 program and it'[s working fine on my desktop
computer(XP).I've even tried copying the .pst file from one computer to
another, alas still won't open.

Do you know of any way I can uninstall Office 2003 from where I got the
Outlook, as a clean fresh uninstall and than start over i.e, removing all
Registry entries etc.
I do have back ups of all my data files.

Thanks for any sugestions

"Russ Valentine [MVP-Outlook]" wrote:

"Information store" is the data file that Outlook uses. Since you posted in
an Outlook group, I naturally assumed you were using one of the native
transports and data files that Outlook supports. Turns out, you are using a
third party transport with its own proprietary data file. Accordingly, you
question should be directed to AOL, not Outlook.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I'm really a novice at this. I don't know what is meant by "information
store"
I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you meant.
Could
you be more specific.

Thanks for youre reply

Ralph
"Russ Valentine [MVP-Outlook]" wrote:

What we need to know is what information store you are using and how you
configured Outlook to connect to it. We also need to know the steps that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using Outlook
2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders. The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

Uninstalling and reinstalling Outlook won't help a thing. All your profiles'
registry settings will remain.
Creating a new profile correctly and connecting it correctly to an intact
PST file will fix this issue. You must not be doing that. We still have no
idea what you are doing or how you disrupted the connection between your
Outlook profile and your data file.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
Russ,

I have access to both an AOL account and a Road Runer Account. The Road
Runer account is a POP3 account. When I deleted my AOL profile and put in
my
Road Runner Profile I got the same error message that I wrote above. I'm
using the same Outlook 2003 program and it'[s working fine on my desktop
computer(XP).I've even tried copying the .pst file from one computer to
another, alas still won't open.

Do you know of any way I can uninstall Office 2003 from where I got the
Outlook, as a clean fresh uninstall and than start over i.e, removing all
Registry entries etc.
I do have back ups of all my data files.

Thanks for any sugestions

"Russ Valentine [MVP-Outlook]" wrote:

"Information store" is the data file that Outlook uses. Since you posted
in
an Outlook group, I naturally assumed you were using one of the native
transports and data files that Outlook supports. Turns out, you are using
a
third party transport with its own proprietary data file. Accordingly,
you
question should be directed to AOL, not Outlook.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I'm really a novice at this. I don't know what is meant by "information
store"
I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you meant.
Could
you be more specific.

Thanks for youre reply

Ralph
"Russ Valentine [MVP-Outlook]" wrote:

What we need to know is what information store you are using and how
you
configured Outlook to connect to it. We also need to know the steps
that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using
Outlook
2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders.
The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

It sounds like the road runner mail was being stored in the AOL IMAP
folder - when you removed AOL, it removed the folder and you need to go to
File, New, Outlook data file.

AS an FYI, AOL does not use any proprietary gunk - its pure IMAP now, which
outlook supports as well it does any other IMAP account.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:




"Ralph" wrote in message
...
Russ,

I have access to both an AOL account and a Road Runer Account. The Road
Runer account is a POP3 account. When I deleted my AOL profile and put in
my
Road Runner Profile I got the same error message that I wrote above. I'm
using the same Outlook 2003 program and it'[s working fine on my desktop
computer(XP).I've even tried copying the .pst file from one computer to
another, alas still won't open.

Do you know of any way I can uninstall Office 2003 from where I got the
Outlook, as a clean fresh uninstall and than start over i.e, removing all
Registry entries etc.
I do have back ups of all my data files.

Thanks for any sugestions

"Russ Valentine [MVP-Outlook]" wrote:

"Information store" is the data file that Outlook uses. Since you posted
in
an Outlook group, I naturally assumed you were using one of the native
transports and data files that Outlook supports. Turns out, you are using
a
third party transport with its own proprietary data file. Accordingly,
you
question should be directed to AOL, not Outlook.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I'm really a novice at this. I don't know what is meant by "information
store"
I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you meant.
Could
you be more specific.

Thanks for youre reply

Ralph
"Russ Valentine [MVP-Outlook]" wrote:

What we need to know is what information store you are using and how
you
configured Outlook to connect to it. We also need to know the steps
that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using
Outlook
2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders.
The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions

Ralph wrote:

I'm really a novice at this. I don't know what is meant by
"information store" I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you
meant. Could you be more specific.

If you're using an IMAP account, then Outlook is probably complaining that
you haven't created a default folder set. IMAP folders can never be the
default folders, so Outlook needs a PST (Personal Folders file) that can be
the default. In Control Panel, run the Mail applet and click the Data Files
button. What do you see?
--
Brian Tillman [MVP-Outlook]

Brian,

I'm a little confused. I do run Outlook on my main desktop computer using
AOL as my default mail. I use the same exact settings and still can't open
the program.

Nevertheless, on this computer(laptop running Vista) I did set up another
account using POP3 through Road Runner.
And still won't open However I did what you suggested and checked the data
file and this is what it showed:

Personal Folder C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outl ook4.pst

Is there anyway I can open the Outlook program without email accounts just
to get to my address book?
"Brian Tillman" wrote:

Ralph wrote:

I'm really a novice at this. I don't know what is meant by
"information store" I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you
meant. Could you be more specific.

If you're using an IMAP account, then Outlook is probably complaining that
you haven't created a default folder set. IMAP folders can never be the
default folders, so Outlook needs a PST (Personal Folders file) that can be
the default. In Control Panel, run the Mail applet and click the Data Files
button. What do you see?
--
Brian Tillman [MVP-Outlook]

Ralph wrote:

I'm a little confused. I do run Outlook on my main desktop computer
using AOL as my default mail. I use the same exact settings and still
can't open the program.

I never said the IMAP account could be the default account. I said the IMAP
folders can't be the delivery location folders.

Nevertheless, on this computer(laptop running Vista) I did set up
another account using POP3 through Road Runner.
And still won't open However I did what you suggested and checked the
data file and this is what it showed:

Personal Folder
C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outl ook4.pst

And is that PST the one used for the delivery location?

Is there anyway I can open the Outlook program without email accounts
just to get to my address book?

A new mail profile with no email accounts should work.
--
Brian Tillman [MVP-Outlook]