"Information store" is the data file that Outlook uses. Since you posted in
an Outlook group, I naturally assumed you were using one of the native
transports and data files that Outlook supports. Turns out, you are using a
third party transport with its own proprietary data file. Accordingly, you
question should be directed to AOL, not Outlook.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I'm really a novice at this. I don't know what is meant by "information
store"
I only know what the eror message said

I set up AOL using an IMAP type to connect, if this is what you meant.
Could
you be more specific.

Thanks for youre reply

Ralph
"Russ Valentine [MVP-Outlook]" wrote:

What we need to know is what information store you are using and how you
configured Outlook to connect to it. We also need to know the steps that
created this behavior.
--
Russ Valentine
[MVP-Outlook]
"Ralph" wrote in message
...
I have tried so many "fixes", nothing seems to work. I'm using Outlook
2003
on a Vista laptop.

Here's the error message"Unable to open your default email folders. The
information store store could not be opened"

I've tried, new profiles, uinstalling, safe mode etc.

Any sugestions