if only 1 person is affected and is affected on all computers she tries, the
problem is with the profile. if it works on some but not other computers or
if it fails for everyone using a specific computer, it’s the computeer.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in message
...
Diane,

Here is the situation.

I have been upgrading my users computers to Windows XP Service Pack 3 and
Microsoft Office 2003 (from Microsoft Office XP). We are currently using
Windows 2000 Small Business Server (including Microsoft Exchange 2000).

Computer 1: Installed SP3 only. Installed updates to Windows. User can no
longer view HTML messages in Outlook XP.

Computer 2: Installed SP3. Installed Office 2003. Installed updates to
Windows and Office. User can no longer view HTML messages in Outlook 2003.

NOTE: If I logon to computer 2 I can view the messages as HTML.

Computer 3: Formatted an existing computer and reinstalled Windows XP
Professional. DID NOT INSTALL SP3. Installed Office 2003. Installed
updates
to Windows and Office. If I logon to this computer, I can view HTML
messages.
If the user from Computer 2 logs onto this computer she can NOT view HTML.

So now I'm not so sure that it is an issue with SP3, but with the users
profile on the network.

Any suggestions?

Thanks in advance!
Robert McClain




"Diane Poremsky {MVP}" wrote:

is it only affecting mail from one person? are you using a virus scanner
on
incoming email?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" Robert wrote in
message
...
I recently installed Windows Service Pack 3 and Microsoft Office 2003
on a
computer and now all of this persons emails are showing up as plain
text.

I found the option in Outlook 2003 that says "Read all standard mail in
plain text" but it was NOT checked and even if I check the option, exit
Outlook, open Outlook, uncheck the option, close Outlook and then
reopen
Outlook it still will not allow me to view HTML emails as HTML.

I also noticed this happening on another machine that I installed
Windows
XP
Service Pack 3 but DID NOT upgrdate Microsoft Office and Outlook XP is
doing
the same thing on that machine.

Is there a registry hack that I can use to get this working again as it
is
supposed to be??

Thanks
Robert McClain
Network Administrator
Campos Inc
216 Blvd of the Allies
Pittsburgh, PA 15222
412-471-8484 x530

Should I delete the user on the server and recreate her again?

Thank you!
Robert McClain

"Diane Poremsky {MVP}" wrote:

if only 1 person is affected and is affected on all computers she tries, the
problem is with the profile. if it works on some but not other computers or
if it fails for everyone using a specific computer, it’s the computeer.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in message
...
Diane,

Here is the situation.

I have been upgrading my users computers to Windows XP Service Pack 3 and
Microsoft Office 2003 (from Microsoft Office XP). We are currently using
Windows 2000 Small Business Server (including Microsoft Exchange 2000).

Computer 1: Installed SP3 only. Installed updates to Windows. User can no
longer view HTML messages in Outlook XP.

Computer 2: Installed SP3. Installed Office 2003. Installed updates to
Windows and Office. User can no longer view HTML messages in Outlook 2003.

NOTE: If I logon to computer 2 I can view the messages as HTML.

Computer 3: Formatted an existing computer and reinstalled Windows XP
Professional. DID NOT INSTALL SP3. Installed Office 2003. Installed
updates
to Windows and Office. If I logon to this computer, I can view HTML
messages.
If the user from Computer 2 logs onto this computer she can NOT view HTML.

So now I'm not so sure that it is an issue with SP3, but with the users
profile on the network.

Any suggestions?

Thanks in advance!
Robert McClain




"Diane Poremsky {MVP}" wrote:

is it only affecting mail from one person? are you using a virus scanner
on
incoming email?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" Robert wrote in
message
...
I recently installed Windows Service Pack 3 and Microsoft Office 2003
on a
computer and now all of this persons emails are showing up as plain
text.

I found the option in Outlook 2003 that says "Read all standard mail in
plain text" but it was NOT checked and even if I check the option, exit
Outlook, open Outlook, uncheck the option, close Outlook and then
reopen
Outlook it still will not allow me to view HTML emails as HTML.

I also noticed this happening on another machine that I installed
Windows
XP
Service Pack 3 but DID NOT upgrdate Microsoft Office and Outlook XP is
doing
the same thing on that machine.

Is there a registry hack that I can use to get this working again as it
is
supposed to be??

Thanks
Robert McClain
Network Administrator
Campos Inc
216 Blvd of the Allies
Pittsburgh, PA 15222
412-471-8484 x530

if a new profile in outlook doesn't fix it, yes. Just make sure you backup
her mail.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in message
...
Should I delete the user on the server and recreate her again?

Thank you!
Robert McClain

"Diane Poremsky {MVP}" wrote:

if only 1 person is affected and is affected on all computers she tries,
the
problem is with the profile. if it works on some but not other computers
or
if it fails for everyone using a specific computer, it’s the computeer.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in
message
...
Diane,

Here is the situation.

I have been upgrading my users computers to Windows XP Service Pack 3
and
Microsoft Office 2003 (from Microsoft Office XP). We are currently
using
Windows 2000 Small Business Server (including Microsoft Exchange 2000).

Computer 1: Installed SP3 only. Installed updates to Windows. User can
no
longer view HTML messages in Outlook XP.

Computer 2: Installed SP3. Installed Office 2003. Installed updates to
Windows and Office. User can no longer view HTML messages in Outlook
2003.

NOTE: If I logon to computer 2 I can view the messages as HTML.

Computer 3: Formatted an existing computer and reinstalled Windows XP
Professional. DID NOT INSTALL SP3. Installed Office 2003. Installed
updates
to Windows and Office. If I logon to this computer, I can view HTML
messages.
If the user from Computer 2 logs onto this computer she can NOT view
HTML.

So now I'm not so sure that it is an issue with SP3, but with the users
profile on the network.

Any suggestions?

Thanks in advance!
Robert McClain




"Diane Poremsky {MVP}" wrote:

is it only affecting mail from one person? are you using a virus
scanner
on
incoming email?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows
Version
when requesting assistance **


"Robert McClain" Robert wrote in
message
...
I recently installed Windows Service Pack 3 and Microsoft Office
2003
on a
computer and now all of this persons emails are showing up as plain
text.

I found the option in Outlook 2003 that says "Read all standard mail
in
plain text" but it was NOT checked and even if I check the option,
exit
Outlook, open Outlook, uncheck the option, close Outlook and then
reopen
Outlook it still will not allow me to view HTML emails as HTML.

I also noticed this happening on another machine that I installed
Windows
XP
Service Pack 3 but DID NOT upgrdate Microsoft Office and Outlook XP
is
doing
the same thing on that machine.

Is there a registry hack that I can use to get this working again as
it
is
supposed to be??

Thanks
Robert McClain
Network Administrator
Campos Inc
216 Blvd of the Allies
Pittsburgh, PA 15222
412-471-8484 x530

I've already tried a new Outlook profile.

Thank you for your help.

Robert McClain


"Diane Poremsky {MVP}" wrote:

if a new profile in outlook doesn't fix it, yes. Just make sure you backup
her mail.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in message
...
Should I delete the user on the server and recreate her again?

Thank you!
Robert McClain

"Diane Poremsky {MVP}" wrote:

if only 1 person is affected and is affected on all computers she tries,
the
problem is with the profile. if it works on some but not other computers
or
if it fails for everyone using a specific computer, it’s the computeer.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in
message
...
Diane,

Here is the situation.

I have been upgrading my users computers to Windows XP Service Pack 3
and
Microsoft Office 2003 (from Microsoft Office XP). We are currently
using
Windows 2000 Small Business Server (including Microsoft Exchange 2000).

Computer 1: Installed SP3 only. Installed updates to Windows. User can
no
longer view HTML messages in Outlook XP.

Computer 2: Installed SP3. Installed Office 2003. Installed updates to
Windows and Office. User can no longer view HTML messages in Outlook
2003.

NOTE: If I logon to computer 2 I can view the messages as HTML.

Computer 3: Formatted an existing computer and reinstalled Windows XP
Professional. DID NOT INSTALL SP3. Installed Office 2003. Installed
updates
to Windows and Office. If I logon to this computer, I can view HTML
messages.
If the user from Computer 2 logs onto this computer she can NOT view
HTML.

So now I'm not so sure that it is an issue with SP3, but with the users
profile on the network.

Any suggestions?

Thanks in advance!
Robert McClain




"Diane Poremsky {MVP}" wrote:

is it only affecting mail from one person? are you using a virus
scanner
on
incoming email?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows
Version
when requesting assistance **


"Robert McClain" Robert wrote in
message
...
I recently installed Windows Service Pack 3 and Microsoft Office
2003
on a
computer and now all of this persons emails are showing up as plain
text.

I found the option in Outlook 2003 that says "Read all standard mail
in
plain text" but it was NOT checked and even if I check the option,
exit
Outlook, open Outlook, uncheck the option, close Outlook and then
reopen
Outlook it still will not allow me to view HTML emails as HTML.

I also noticed this happening on another machine that I installed
Windows
XP
Service Pack 3 but DID NOT upgrdate Microsoft Office and Outlook XP
is
doing
the same thing on that machine.

Is there a registry hack that I can use to get this working again as
it
is
supposed to be??

Thanks
Robert McClain
Network Administrator
Campos Inc
216 Blvd of the Allies
Pittsburgh, PA 15222
412-471-8484 x530

Diane

Somehow, Outlook is working fine now. I'm wondering if Microsoft sent out a
patch for this because I've seen a lot of this same problem in other groups.

Thank you for your help!
Bob


"Diane Poremsky {MVP}" wrote:

if a new profile in outlook doesn't fix it, yes. Just make sure you backup
her mail.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in message
...
Should I delete the user on the server and recreate her again?

Thank you!
Robert McClain

"Diane Poremsky {MVP}" wrote:

if only 1 person is affected and is affected on all computers she tries,
the
problem is with the profile. if it works on some but not other computers
or
if it fails for everyone using a specific computer, it’s the computeer.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in
message
...
Diane,

Here is the situation.

I have been upgrading my users computers to Windows XP Service Pack 3
and
Microsoft Office 2003 (from Microsoft Office XP). We are currently
using
Windows 2000 Small Business Server (including Microsoft Exchange 2000).

Computer 1: Installed SP3 only. Installed updates to Windows. User can
no
longer view HTML messages in Outlook XP.

Computer 2: Installed SP3. Installed Office 2003. Installed updates to
Windows and Office. User can no longer view HTML messages in Outlook
2003.

NOTE: If I logon to computer 2 I can view the messages as HTML.

Computer 3: Formatted an existing computer and reinstalled Windows XP
Professional. DID NOT INSTALL SP3. Installed Office 2003. Installed
updates
to Windows and Office. If I logon to this computer, I can view HTML
messages.
If the user from Computer 2 logs onto this computer she can NOT view
HTML.

So now I'm not so sure that it is an issue with SP3, but with the users
profile on the network.

Any suggestions?

Thanks in advance!
Robert McClain




"Diane Poremsky {MVP}" wrote:

is it only affecting mail from one person? are you using a virus
scanner
on
incoming email?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows
Version
when requesting assistance **


"Robert McClain" Robert wrote in
message
...
I recently installed Windows Service Pack 3 and Microsoft Office
2003
on a
computer and now all of this persons emails are showing up as plain
text.

I found the option in Outlook 2003 that says "Read all standard mail
in
plain text" but it was NOT checked and even if I check the option,
exit
Outlook, open Outlook, uncheck the option, close Outlook and then
reopen
Outlook it still will not allow me to view HTML emails as HTML.

I also noticed this happening on another machine that I installed
Windows
XP
Service Pack 3 but DID NOT upgrdate Microsoft Office and Outlook XP
is
doing
the same thing on that machine.

Is there a registry hack that I can use to get this working again as
it
is
supposed to be??

Thanks
Robert McClain
Network Administrator
Campos Inc
216 Blvd of the Allies
Pittsburgh, PA 15222
412-471-8484 x530

probably this one: http://support.microsoft.com/kb/951982 It's from April.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Access this newsgroup directly by visiting
http://www.microsoft.com/office/comm...s/default.mspx


"Robert McClain" wrote in message
...
Diane

Somehow, Outlook is working fine now. I'm wondering if Microsoft sent out
a
patch for this because I've seen a lot of this same problem in other
groups.

Thank you for your help!
Bob


"Diane Poremsky {MVP}" wrote:

if a new profile in outlook doesn't fix it, yes. Just make sure you
backup
her mail.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **


"Robert McClain" wrote in
message
...
Should I delete the user on the server and recreate her again?

Thank you!
Robert McClain

"Diane Poremsky {MVP}" wrote:

if only 1 person is affected and is affected on all computers she
tries,
the
problem is with the profile. if it works on some but not other
computers
or
if it fails for everyone using a specific computer, it’s the
computeer.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows
Version
when requesting assistance **


"Robert McClain" wrote in
message
...
Diane,

Here is the situation.

I have been upgrading my users computers to Windows XP Service Pack
3
and
Microsoft Office 2003 (from Microsoft Office XP). We are currently
using
Windows 2000 Small Business Server (including Microsoft Exchange
2000).

Computer 1: Installed SP3 only. Installed updates to Windows. User
can
no
longer view HTML messages in Outlook XP.

Computer 2: Installed SP3. Installed Office 2003. Installed updates
to
Windows and Office. User can no longer view HTML messages in Outlook
2003.

NOTE: If I logon to computer 2 I can view the messages as HTML.

Computer 3: Formatted an existing computer and reinstalled Windows
XP
Professional. DID NOT INSTALL SP3. Installed Office 2003. Installed
updates
to Windows and Office. If I logon to this computer, I can view HTML
messages.
If the user from Computer 2 logs onto this computer she can NOT view
HTML.

So now I'm not so sure that it is an issue with SP3, but with the
users
profile on the network.

Any suggestions?

Thanks in advance!
Robert McClain




"Diane Poremsky {MVP}" wrote:

is it only affecting mail from one person? are you using a virus
scanner
on
incoming email?


--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:


Exchange Messaging Outlook newsletter:


Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

** Please include your Outlook version, Account type, and Windows
Version
when requesting assistance **


"Robert McClain" Robert wrote
in
message
...
I recently installed Windows Service Pack 3 and Microsoft Office
2003
on a
computer and now all of this persons emails are showing up as
plain
text.

I found the option in Outlook 2003 that says "Read all standard
mail
in
plain text" but it was NOT checked and even if I check the
option,
exit
Outlook, open Outlook, uncheck the option, close Outlook and then
reopen
Outlook it still will not allow me to view HTML emails as HTML.

I also noticed this happening on another machine that I installed
Windows
XP
Service Pack 3 but DID NOT upgrdate Microsoft Office and Outlook
XP
is
doing
the same thing on that machine.

Is there a registry hack that I can use to get this working again
as
it
is
supposed to be??

Thanks
Robert McClain
Network Administrator
Campos Inc
216 Blvd of the Allies
Pittsburgh, PA 15222
412-471-8484 x530