I have one associate who doesn't recieve new email pop up's even though
the "Display A New Mail Desktop Alert" box is checked off. Also under the
Desktop Alert Settings I tried clicking preview and nothing happened. This
is what I have tried so far without any luck:

1. Unchecked the "Display A New Mail Desktop Alert box" shutdown Oultook,
started Outlook and checked off the box, shutdown Outlook again and started
it back up. Still no New Mail desktop Alert.

2. Ran detect and repair, after repair still not recieving new mail desktop
alert.


There are no pop blockers installed, scanned for spyware (none found), the
AV installed is the same one used on all our workstations and none of them
are having the same problem.

Anyone have any ideas?

Hello Eric,

From the post log, I understand that the feature " Display A New Mail
Desktop Alert " doesn't work on one client. I notice that you have tried
the Preview but still nothing happens. It seems that the Outlook profile
may be corrupt.

To narrow down this issue, please try the following suggestions to check
the results:

Suggestion 1. Create a new profile
=====================
This issue may be caused by the damaged profile. Let's try to create a new
profile in Outlook and then test if the problem persists in the new
profile.

Note: A new Profile is a new environment for us to use Outlook. To create a
new Profile is only for a test to see if the problem is related to the
corrupt Profile of Outlook. Creating new Profile will not do any damage to
the old Profile.

1. On the Start menu, click Control Panel.

2. Click Switch to Classic View, and then click the Mail icon.

3. In the Mail Setup dialog box, click the Show Profiles button.

4. On the General tab, click to select the Prompt for a profile to be used
check box.

5. Click Add.

6. In the Profile Name box, type a descriptive name for the new profile,
and then click OK.

7. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.

8. Select the appropriate server type for your new e-mail account, and then
click Next.

9. Fill in the appropriate information as prompted to configure the account
again, and then click Next.

10. Click OK.

11. Restart Outlook and select the new profile in the popup window.

For more information, we might follow the article below:

829918 OL2003: How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/default...b;en-us;829918

Is the problem resolved now? If so, we can import the original data to the
new profile. Please refer to the following article:

287070 How to manage .pst files in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default...b;en-us;287070

Suggestion 2: Create a New Windows Account in Windows XP.
===============================

(a) Log on as the Windows Administrator.

(b) Click Start- Control Panel, click "switch to the classic view" and
then double click User accounts Icon.

(c) Click the Add button to create a new Windows account, type the username
and domain then click next, click other tab and select administrator, click
finish.

(d) Log off the current user and log on to Windows with the new account.

(e) Start Outlook and configure the correct e-mail account settings in
Outlook and then perform a test.

For more information: Q279783 HOW TO: Create and Configure User Accounts in
Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783

Please check if the problem still persists in the new window account.

Hope this helps!

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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Hello Eric,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.