Hello Eric,

From the post log, I understand that the feature " Display A New Mail
Desktop Alert " doesn't work on one client. I notice that you have tried
the Preview but still nothing happens. It seems that the Outlook profile
may be corrupt.

To narrow down this issue, please try the following suggestions to check
the results:

Suggestion 1. Create a new profile
=====================
This issue may be caused by the damaged profile. Let's try to create a new
profile in Outlook and then test if the problem persists in the new
profile.

Note: A new Profile is a new environment for us to use Outlook. To create a
new Profile is only for a test to see if the problem is related to the
corrupt Profile of Outlook. Creating new Profile will not do any damage to
the old Profile.

1. On the Start menu, click Control Panel.

2. Click Switch to Classic View, and then click the Mail icon.

3. In the Mail Setup dialog box, click the Show Profiles button.

4. On the General tab, click to select the Prompt for a profile to be used
check box.

5. Click Add.

6. In the Profile Name box, type a descriptive name for the new profile,
and then click OK.

7. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then click Next.

8. Select the appropriate server type for your new e-mail account, and then
click Next.

9. Fill in the appropriate information as prompted to configure the account
again, and then click Next.

10. Click OK.

11. Restart Outlook and select the new profile in the popup window.

For more information, we might follow the article below:

829918 OL2003: How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/default...b;en-us;829918

Is the problem resolved now? If so, we can import the original data to the
new profile. Please refer to the following article:

287070 How to manage .pst files in Outlook 2002 and in Outlook 2003
http://support.microsoft.com/default...b;en-us;287070

Suggestion 2: Create a New Windows Account in Windows XP.
===============================

(a) Log on as the Windows Administrator.

(b) Click Start- Control Panel, click "switch to the classic view" and
then double click User accounts Icon.

(c) Click the Add button to create a new Windows account, type the username
and domain then click next, click other tab and select administrator, click
finish.

(d) Log off the current user and log on to Windows with the new account.

(e) Start Outlook and configure the correct e-mail account settings in
Outlook and then perform a test.

For more information: Q279783 HOW TO: Create and Configure User Accounts in
Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783

Please check if the problem still persists in the new window account.

Hope this helps!

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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