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#32
February 28th 10, 12:44 AM
posted to microsoft.public.outlook
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Thank you Brian for your helpful posts
Vicky,
Why would you bother wasting time to reply to a two year old post just to say thank you to someone I can absolutely guarantee is not monitoring this thread anymore. When you graduated from high school (presuming you already have) did you send your 3rd grade teacher a thank you note for helping you solve your problems during the years ? I am glad someone has nothing better to do with their time ! "Vicky Kelder" wrote in message ... Realize this is an old post, but wanted to say big thank you for helping solve my problem which was similar to orginal poster. Brian Tillman wrote: Can't Open Outlook 29-Apr-08 Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] Previous Posts In This Thread: On Friday, April 25, 2008 4:25 PM Ralp wrote: Can't Open Outlook I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003 on a Vista laptop. Here's the error message"Unable to open your default email folders. The information store store could not be opened" I've tried, new profiles, uinstalling, safe mode etc. Any sugestions On Friday, April 25, 2008 4:41 PM Russ Valentine [MVP-Outlook] wrote: What we need to know is what information store you are using and how you What we need to know is what information store you are using and how you configured Outlook to connect to it. We also need to know the steps that created this behavior. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Friday, April 25, 2008 5:06 PM Ralp wrote: I'm really a novice at this. I'm really a novice at this. I don't know what is meant by "information store" I only know what the eror message said I set up AOL using an IMAP type to connect, if this is what you meant. Could you be more specific. Thanks for youre reply Ralph "Russ Valentine [MVP-Outlook]" wrote: On Friday, April 25, 2008 5:20 PM Russ Valentine [MVP-Outlook] wrote: "Information store" is the data file that Outlook uses. "Information store" is the data file that Outlook uses. Since you posted in an Outlook group, I naturally assumed you were using one of the native transports and data files that Outlook supports. Turns out, you are using a third party transport with its own proprietary data file. Accordingly, you question should be directed to AOL, not Outlook. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 8:20 AM Ralp wrote: Russ,I have access to both an AOL account and a Road Runer Account. Russ, I have access to both an AOL account and a Road Runer Account. The Road Runer account is a POP3 account. When I deleted my AOL profile and put in my Road Runner Profile I got the same error message that I wrote above. I'm using the same Outlook 2003 program and it'[s working fine on my desktop computer(XP).I've even tried copying the .pst file from one computer to another, alas still won't open. Do you know of any way I can uninstall Office 2003 from where I got the Outlook, as a clean fresh uninstall and than start over i.e, removing all Registry entries etc. I do have back ups of all my data files. Thanks for any sugestions "Russ Valentine [MVP-Outlook]" wrote: On Saturday, April 26, 2008 9:29 AM Russ Valentine [MVP-Outlook] wrote: Uninstalling and reinstalling Outlook won't help a thing. Uninstalling and reinstalling Outlook won't help a thing. All your profiles' registry settings will remain. Creating a new profile correctly and connecting it correctly to an intact PST file will fix this issue. You must not be doing that. We still have no idea what you are doing or how you disrupted the connection between your Outlook profile and your data file. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 10:14 AM Diane Poremsky {MVP} wrote: It sounds like the road runner mail was being stored in the AOL IMAP folder - It sounds like the road runner mail was being stored in the AOL IMAP folder - when you removed AOL, it removed the folder and you need to go to File, New, Outlook data file. AS an FYI, AOL does not use any proprietary gunk - its pure IMAP now, which outlook supports as well it does any other IMAP account. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Saturday, April 26, 2008 11:34 AM Russ Valentine [MVP-Outlook] wrote: (which isn't saying much. (which is not saying much. -- Russ Valentine [MVP-Outlook] - its pure IMAP now, which outlook supports as well it does any other IMAP account. On Saturday, April 26, 2008 11:45 AM Diane Poremsky {MVP} wrote: Yeah, its not very good as an IMAP client. Yeah, its not very good as an IMAP client.  -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Russ Valentine [MVP-Outlook]" wrote in message ... On Sunday, April 27, 2008 8:30 AM Ralp wrote: Diane,Thanks for getting back. Diane, Thanks for getting back. This problem of mine has been frustrating beyond belief. I even used some command switches and got back the same error message cannot open default folders.Information store will not open. When setting up an IMAP the "Testing Connection" doesn't seem to appear. This entire problem started when I attempted to add a connection to an exixting profile. At that point the program seemed to freeze and than I started on this round. My main account is through AOL and I've used IMAP settings. This works fine on my desktop computer. I can't understand why this problem on my laptop. Do I understand you to mean that Outlook cannot be cleanly reinstalled at any time? "Diane Poremsky {MVP}" wrote: On Sunday, April 27, 2008 5:57 PM Diane Poremsky {MVP} wrote: uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or Office Diagnostics) won't fix. There are files left behind under your windows under acct folder that won't be removed in an uninstall. have you tried making a new profile? go to control panel, mail and add a new profile. (leave the existing one in place for now.) -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Sunday, April 27, 2008 8:31 PM Russ Valentine [MVP-Outlook] wrote: ...as posted yesterday. ...as posted yesterday. -- Russ Valentine [MVP-Outlook] On Monday, April 28, 2008 7:39 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: If you're using an IMAP account, then Outlook is probably complaining that you haven't created a default folder set. IMAP folders can never be the default folders, so Outlook needs a PST (Personal Folders file) that can be the default. In Control Panel, run the Mail applet and click the Data Files button. What do you see? -- Brian Tillman [MVP-Outlook] On Monday, April 28, 2008 9:33 AM Ralp wrote: Brian,I'm a little confused. Brian, I'm a little confused. I do run Outlook on my main desktop computer using AOL as my default mail. I use the same exact settings and still can't open the program. Nevertheless, on this computer(laptop running Vista) I did set up another account using POP3 through Road Runner. And still won't open However I did what you suggested and checked the data file and this is what it showed: Personal Folder C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outl ook4.pst Is there anyway I can open the Outlook program without email accounts just to get to my address book? "Brian Tillman" wrote: On Monday, April 28, 2008 2:46 PM Brian Tillman wrote: Can't Open Outlook Ralph wrote: I never said the IMAP account could be the default account. I said the IMAP folders can't be the delivery location folders. And is that PST the one used for the delivery location? A new mail profile with no email accounts should work. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 7:41 AM Ralp wrote: I had a little more success. I deleted all my mail profiles. I had a little more success. I deleted all my mail profiles. The program than openned with a Welcome screen saying "Welcome to Outlook? would you like to open an email account. I filled in "no" the next screen showed and than this error message appeared " Unable to open email folder. Outlook could not start because a data file to send and receive emails could not be found.To add a data, double click on the mail folder icon in Window control panel. I did that and than the same old message came on saying unable to open default folders. Information store could not be found" At this point I'm more than willing to just have my address book and have the account open. Any more suggestions? Thanks, Ralph "Brian Tillman" wrote: On Tuesday, April 29, 2008 8:13 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 9:12 AM Ralp wrote: Brian,I did everything you said, I went to mail applet ect. Brian, I did everything you said, I went to mail applet ect. I did not create a mail account. I got back the original error message "Unable to open your default email" "The information store could not be openned" "Brian Tillman" wrote: On Tuesday, April 29, 2008 2:25 PM Brian Tillman wrote: Can't Open Outlook I'd say you have something outside of Outlook incorrectly configured on your system; possible Windows user profile issues or file ownership problems. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 4:21 PM Russ Valentine [MVP-Outlook] wrote: He should create a mail account first. He should create a mail account first. Outlook may require that before it can create a data file. -- Russ Valentine [MVP-Outlook] On Tuesday, April 29, 2008 5:04 PM Ralp wrote: Now you can understand my total frustration. Now you can understand my total frustration. Other than a total uninstall I don't know what to do, other than give up on the program. I wouldn't know where to look if this is a problem outside of Outlook. My other programs seem to work fine with no problems. Let me know id you want to give up on this. I guess I have the option of paying Microsoft for help. "Brian Tillman" wrote: On Wednesday, April 30, 2008 8:05 AM Brian Tillman wrote: Can't Open Outlook No, because I created a no mail account profile. The PST created and opened just fine with no account. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:06 AM Brian Tillman wrote: Can't Open Outlook What I'd do were this happeneing to me would be to create a new Windows user and see if the behavior was different for that user. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:36 AM Ralp wrote: Can't Open Outlook I will give it a try and let you know, Thanks "Brian Tillman" wrote: On Wednesday, April 30, 2008 9:38 AM Bhuf wrote: I can not send emails from outlook. I can not send emails from outlook. It will receive them but not send them out. can you help me. My website provider is go-daddy. -- 13 "Russ Valentine [MVP-Outlook]" wrote: On Wednesday, April 30, 2008 4:48 PM Russ Valentine [MVP-Outlook] wrote: I know that's always worked with earlier versions, but wasn't sure it would I know that's always worked with earlier versions, but wasn't sure it would work as reliably with Outlook 2007 since it is the least forgiving version yet in managing and creating PST files. -- Russ Valentine [MVP-Outlook] "Brian Tillman" wrote in message ... On Thursday, May 01, 2008 8:27 AM Brian Tillman wrote: Can't Open Outlook So, what happens when you try? What version of Outlook are you using? -- Brian Tillman [MVP-Outlook] On Saturday, May 03, 2008 8:16 AM Ralp wrote: Brian,I finally got around to opening a new User account in Vista. IT WORKED!!! Brian, I finally got around to opening a new User account in Vista. IT WORKED!!! I can now open Outlook, my "mail test" went through with no difficulties The only thing I havde to do now is reset all my stuff under the new User name. I'm keeping my fingers crossed that this is the end. Thanks again, Ralph "Brian Tillman" wrote: On Sunday, May 04, 2008 8:21 PM Brian Tillman wrote: Can't Open Outlook Glad to hear it. -- Brian Tillman [MVP-Outlook] Submitted via EggHeadCafe - Software Developer Portal of Choice WPF Custom Validation Using the Enterprise Library http://www.eggheadcafe.com/tutorials...ation-usi.aspx 
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#33
February 28th 10, 09:58 AM
posted to microsoft.public.outlook
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Thank you Brian for your helpful posts
It's called manners. Something you evidently didn't learn in 3rd grade; or
any other grade, come to that. John "Bouncer" wrote in message ... Vicky, Why would you bother wasting time to reply to a two year old post just to say thank you to someone I can absolutely guarantee is not monitoring this thread anymore. When you graduated from high school (presuming you already have) did you send your 3rd grade teacher a thank you note for helping you solve your problems during the years ? I am glad someone has nothing better to do with their time ! "Vicky Kelder" wrote in message ... Realize this is an old post, but wanted to say big thank you for helping solve my problem which was similar to orginal poster. Brian Tillman wrote: Can't Open Outlook 29-Apr-08 Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] Previous Posts In This Thread: On Friday, April 25, 2008 4:25 PM Ralp wrote: Can't Open Outlook I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003 on a Vista laptop. Here's the error message"Unable to open your default email folders. The information store store could not be opened" I've tried, new profiles, uinstalling, safe mode etc. Any sugestions On Friday, April 25, 2008 4:41 PM Russ Valentine [MVP-Outlook] wrote: What we need to know is what information store you are using and how you What we need to know is what information store you are using and how you configured Outlook to connect to it. We also need to know the steps that created this behavior. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Friday, April 25, 2008 5:06 PM Ralp wrote: I'm really a novice at this. I'm really a novice at this. I don't know what is meant by "information store" I only know what the eror message said I set up AOL using an IMAP type to connect, if this is what you meant. Could you be more specific. Thanks for youre reply Ralph "Russ Valentine [MVP-Outlook]" wrote: On Friday, April 25, 2008 5:20 PM Russ Valentine [MVP-Outlook] wrote: "Information store" is the data file that Outlook uses. "Information store" is the data file that Outlook uses. Since you posted in an Outlook group, I naturally assumed you were using one of the native transports and data files that Outlook supports. Turns out, you are using a third party transport with its own proprietary data file. Accordingly, you question should be directed to AOL, not Outlook. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 8:20 AM Ralp wrote: Russ,I have access to both an AOL account and a Road Runer Account. Russ, I have access to both an AOL account and a Road Runer Account. The Road Runer account is a POP3 account. When I deleted my AOL profile and put in my Road Runner Profile I got the same error message that I wrote above. I'm using the same Outlook 2003 program and it'[s working fine on my desktop computer(XP).I've even tried copying the .pst file from one computer to another, alas still won't open. Do you know of any way I can uninstall Office 2003 from where I got the Outlook, as a clean fresh uninstall and than start over i.e, removing all Registry entries etc. I do have back ups of all my data files. Thanks for any sugestions "Russ Valentine [MVP-Outlook]" wrote: On Saturday, April 26, 2008 9:29 AM Russ Valentine [MVP-Outlook] wrote: Uninstalling and reinstalling Outlook won't help a thing. Uninstalling and reinstalling Outlook won't help a thing. All your profiles' registry settings will remain. Creating a new profile correctly and connecting it correctly to an intact PST file will fix this issue. You must not be doing that. We still have no idea what you are doing or how you disrupted the connection between your Outlook profile and your data file. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 10:14 AM Diane Poremsky {MVP} wrote: It sounds like the road runner mail was being stored in the AOL IMAP folder - It sounds like the road runner mail was being stored in the AOL IMAP folder - when you removed AOL, it removed the folder and you need to go to File, New, Outlook data file. AS an FYI, AOL does not use any proprietary gunk - its pure IMAP now, which outlook supports as well it does any other IMAP account. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Saturday, April 26, 2008 11:34 AM Russ Valentine [MVP-Outlook] wrote: (which isn't saying much. (which is not saying much. -- Russ Valentine [MVP-Outlook] - its pure IMAP now, which outlook supports as well it does any other IMAP account. On Saturday, April 26, 2008 11:45 AM Diane Poremsky {MVP} wrote: Yeah, its not very good as an IMAP client. Yeah, its not very good as an IMAP client. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Russ Valentine [MVP-Outlook]" wrote in message ... On Sunday, April 27, 2008 8:30 AM Ralp wrote: Diane,Thanks for getting back. Diane, Thanks for getting back. This problem of mine has been frustrating beyond belief. I even used some command switches and got back the same error message cannot open default folders.Information store will not open. When setting up an IMAP the "Testing Connection" doesn't seem to appear. This entire problem started when I attempted to add a connection to an exixting profile. At that point the program seemed to freeze and than I started on this round. My main account is through AOL and I've used IMAP settings. This works fine on my desktop computer. I can't understand why this problem on my laptop. Do I understand you to mean that Outlook cannot be cleanly reinstalled at any time? "Diane Poremsky {MVP}" wrote: On Sunday, April 27, 2008 5:57 PM Diane Poremsky {MVP} wrote: uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or Office Diagnostics) won't fix. There are files left behind under your windows under acct folder that won't be removed in an uninstall. have you tried making a new profile? go to control panel, mail and add a new profile. (leave the existing one in place for now.) -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Sunday, April 27, 2008 8:31 PM Russ Valentine [MVP-Outlook] wrote: ...as posted yesterday. ...as posted yesterday. -- Russ Valentine [MVP-Outlook] On Monday, April 28, 2008 7:39 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: If you're using an IMAP account, then Outlook is probably complaining that you haven't created a default folder set. IMAP folders can never be the default folders, so Outlook needs a PST (Personal Folders file) that can be the default. In Control Panel, run the Mail applet and click the Data Files button. What do you see? -- Brian Tillman [MVP-Outlook] On Monday, April 28, 2008 9:33 AM Ralp wrote: Brian,I'm a little confused. Brian, I'm a little confused. I do run Outlook on my main desktop computer using AOL as my default mail. I use the same exact settings and still can't open the program. Nevertheless, on this computer(laptop running Vista) I did set up another account using POP3 through Road Runner. And still won't open However I did what you suggested and checked the data file and this is what it showed: Personal Folder C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outl ook4.pst Is there anyway I can open the Outlook program without email accounts just to get to my address book? "Brian Tillman" wrote: On Monday, April 28, 2008 2:46 PM Brian Tillman wrote: Can't Open Outlook Ralph wrote: I never said the IMAP account could be the default account. I said the IMAP folders can't be the delivery location folders. And is that PST the one used for the delivery location? A new mail profile with no email accounts should work. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 7:41 AM Ralp wrote: I had a little more success. I deleted all my mail profiles. I had a little more success. I deleted all my mail profiles. The program than openned with a Welcome screen saying "Welcome to Outlook? would you like to open an email account. I filled in "no" the next screen showed and than this error message appeared " Unable to open email folder. Outlook could not start because a data file to send and receive emails could not be found.To add a data, double click on the mail folder icon in Window control panel. I did that and than the same old message came on saying unable to open default folders. Information store could not be found" At this point I'm more than willing to just have my address book and have the account open. Any more suggestions? Thanks, Ralph "Brian Tillman" wrote: On Tuesday, April 29, 2008 8:13 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 9:12 AM Ralp wrote: Brian,I did everything you said, I went to mail applet ect. Brian, I did everything you said, I went to mail applet ect. I did not create a mail account. I got back the original error message "Unable to open your default email" "The information store could not be openned" "Brian Tillman" wrote: On Tuesday, April 29, 2008 2:25 PM Brian Tillman wrote: Can't Open Outlook I'd say you have something outside of Outlook incorrectly configured on your system; possible Windows user profile issues or file ownership problems. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 4:21 PM Russ Valentine [MVP-Outlook] wrote: He should create a mail account first. He should create a mail account first. Outlook may require that before it can create a data file. -- Russ Valentine [MVP-Outlook] On Tuesday, April 29, 2008 5:04 PM Ralp wrote: Now you can understand my total frustration. Now you can understand my total frustration. Other than a total uninstall I don't know what to do, other than give up on the program. I wouldn't know where to look if this is a problem outside of Outlook. My other programs seem to work fine with no problems. Let me know id you want to give up on this. I guess I have the option of paying Microsoft for help. "Brian Tillman" wrote: On Wednesday, April 30, 2008 8:05 AM Brian Tillman wrote: Can't Open Outlook No, because I created a no mail account profile. The PST created and opened just fine with no account. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:06 AM Brian Tillman wrote: Can't Open Outlook What I'd do were this happeneing to me would be to create a new Windows user and see if the behavior was different for that user. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:36 AM Ralp wrote: Can't Open Outlook I will give it a try and let you know, Thanks "Brian Tillman" wrote: On Wednesday, April 30, 2008 9:38 AM Bhuf wrote: I can not send emails from outlook. I can not send emails from outlook. It will receive them but not send them out. can you help me. My website provider is go-daddy. -- 13 "Russ Valentine [MVP-Outlook]" wrote: On Wednesday, April 30, 2008 4:48 PM Russ Valentine [MVP-Outlook] wrote: I know that's always worked with earlier versions, but wasn't sure it would I know that's always worked with earlier versions, but wasn't sure it would work as reliably with Outlook 2007 since it is the least forgiving version yet in managing and creating PST files. -- Russ Valentine [MVP-Outlook] "Brian Tillman" wrote in message ... On Thursday, May 01, 2008 8:27 AM Brian Tillman wrote: Can't Open Outlook So, what happens when you try? What version of Outlook are you using? -- Brian Tillman [MVP-Outlook] On Saturday, May 03, 2008 8:16 AM Ralp wrote: Brian,I finally got around to opening a new User account in Vista. IT WORKED!!! Brian, I finally got around to opening a new User account in Vista. IT WORKED!!! I can now open Outlook, my "mail test" went through with no difficulties The only thing I havde to do now is reset all my stuff under the new User name. I'm keeping my fingers crossed that this is the end. Thanks again, Ralph "Brian Tillman" wrote: On Sunday, May 04, 2008 8:21 PM Brian Tillman wrote: Can't Open Outlook Glad to hear it. -- Brian Tillman [MVP-Outlook] Submitted via EggHeadCafe - Software Developer Portal of Choice WPF Custom Validation Using the Enterprise Library http://www.eggheadcafe.com/tutorials...ation-usi.aspx
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#34
February 28th 10, 12:50 PM
posted to microsoft.public.outlook
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Thank you Brian for your helpful posts
John,
You took my analogy literally. There is a difference between school and an anonymous newsgroup. I do have manners. I thanked my 3rd grade teacher when I graduated 3rd grade, not 2 years later. Answer this: Do you review two year old threads to find the ones that help you and then fire off thank you threads ? If not, I can infer two things; 1. none help you or 2. you don't have manners. Which is it ? Besides, there must be more people other than Vicky reviewing two year old threads. I don't see many thank yous coming through here. Does that mean that there are many people without manners ? Skiffle "John Nice" johnDOTniceATbtinternetDOTcom wrote in message ... It's called manners. Something you evidently didn't learn in 3rd grade; or any other grade, come to that. John "Bouncer" wrote in message ... Vicky, Why would you bother wasting time to reply to a two year old post just to say thank you to someone I can absolutely guarantee is not monitoring this thread anymore. When you graduated from high school (presuming you already have) did you send your 3rd grade teacher a thank you note for helping you solve your problems during the years ? I am glad someone has nothing better to do with their time ! "Vicky Kelder" wrote in message ... Realize this is an old post, but wanted to say big thank you for helping solve my problem which was similar to orginal poster. Brian Tillman wrote: Can't Open Outlook 29-Apr-08 Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] Previous Posts In This Thread: On Friday, April 25, 2008 4:25 PM Ralp wrote: Can't Open Outlook I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003 on a Vista laptop. Here's the error message"Unable to open your default email folders. The information store store could not be opened" I've tried, new profiles, uinstalling, safe mode etc. Any sugestions On Friday, April 25, 2008 4:41 PM Russ Valentine [MVP-Outlook] wrote: What we need to know is what information store you are using and how you What we need to know is what information store you are using and how you configured Outlook to connect to it. We also need to know the steps that created this behavior. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Friday, April 25, 2008 5:06 PM Ralp wrote: I'm really a novice at this. I'm really a novice at this. I don't know what is meant by "information store" I only know what the eror message said I set up AOL using an IMAP type to connect, if this is what you meant. Could you be more specific. Thanks for youre reply Ralph "Russ Valentine [MVP-Outlook]" wrote: On Friday, April 25, 2008 5:20 PM Russ Valentine [MVP-Outlook] wrote: "Information store" is the data file that Outlook uses. "Information store" is the data file that Outlook uses. Since you posted in an Outlook group, I naturally assumed you were using one of the native transports and data files that Outlook supports. Turns out, you are using a third party transport with its own proprietary data file. Accordingly, you question should be directed to AOL, not Outlook. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 8:20 AM Ralp wrote: Russ,I have access to both an AOL account and a Road Runer Account. Russ, I have access to both an AOL account and a Road Runer Account. The Road Runer account is a POP3 account. When I deleted my AOL profile and put in my Road Runner Profile I got the same error message that I wrote above. I'm using the same Outlook 2003 program and it'[s working fine on my desktop computer(XP).I've even tried copying the .pst file from one computer to another, alas still won't open. Do you know of any way I can uninstall Office 2003 from where I got the Outlook, as a clean fresh uninstall and than start over i.e, removing all Registry entries etc. I do have back ups of all my data files. Thanks for any sugestions "Russ Valentine [MVP-Outlook]" wrote: On Saturday, April 26, 2008 9:29 AM Russ Valentine [MVP-Outlook] wrote: Uninstalling and reinstalling Outlook won't help a thing. Uninstalling and reinstalling Outlook won't help a thing. All your profiles' registry settings will remain. Creating a new profile correctly and connecting it correctly to an intact PST file will fix this issue. You must not be doing that. We still have no idea what you are doing or how you disrupted the connection between your Outlook profile and your data file. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 10:14 AM Diane Poremsky {MVP} wrote: It sounds like the road runner mail was being stored in the AOL IMAP folder - It sounds like the road runner mail was being stored in the AOL IMAP folder - when you removed AOL, it removed the folder and you need to go to File, New, Outlook data file. AS an FYI, AOL does not use any proprietary gunk - its pure IMAP now, which outlook supports as well it does any other IMAP account. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Saturday, April 26, 2008 11:34 AM Russ Valentine [MVP-Outlook] wrote: (which isn't saying much. (which is not saying much. -- Russ Valentine [MVP-Outlook] - its pure IMAP now, which outlook supports as well it does any other IMAP account. On Saturday, April 26, 2008 11:45 AM Diane Poremsky {MVP} wrote: Yeah, its not very good as an IMAP client. Yeah, its not very good as an IMAP client. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Russ Valentine [MVP-Outlook]" wrote in message ... On Sunday, April 27, 2008 8:30 AM Ralp wrote: Diane,Thanks for getting back. Diane, Thanks for getting back. This problem of mine has been frustrating beyond belief. I even used some command switches and got back the same error message cannot open default folders.Information store will not open. When setting up an IMAP the "Testing Connection" doesn't seem to appear. This entire problem started when I attempted to add a connection to an exixting profile. At that point the program seemed to freeze and than I started on this round. My main account is through AOL and I've used IMAP settings. This works fine on my desktop computer. I can't understand why this problem on my laptop. Do I understand you to mean that Outlook cannot be cleanly reinstalled at any time? "Diane Poremsky {MVP}" wrote: On Sunday, April 27, 2008 5:57 PM Diane Poremsky {MVP} wrote: uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or Office Diagnostics) won't fix. There are files left behind under your windows under acct folder that won't be removed in an uninstall. have you tried making a new profile? go to control panel, mail and add a new profile. (leave the existing one in place for now.) -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Sunday, April 27, 2008 8:31 PM Russ Valentine [MVP-Outlook] wrote: ...as posted yesterday. ...as posted yesterday. -- Russ Valentine [MVP-Outlook] On Monday, April 28, 2008 7:39 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: If you're using an IMAP account, then Outlook is probably complaining that you haven't created a default folder set. IMAP folders can never be the default folders, so Outlook needs a PST (Personal Folders file) that can be the default. In Control Panel, run the Mail applet and click the Data Files button. What do you see? -- Brian Tillman [MVP-Outlook] On Monday, April 28, 2008 9:33 AM Ralp wrote: Brian,I'm a little confused. Brian, I'm a little confused. I do run Outlook on my main desktop computer using AOL as my default mail. I use the same exact settings and still can't open the program. Nevertheless, on this computer(laptop running Vista) I did set up another account using POP3 through Road Runner. And still won't open However I did what you suggested and checked the data file and this is what it showed: Personal Folder C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outl ook4.pst Is there anyway I can open the Outlook program without email accounts just to get to my address book? "Brian Tillman" wrote: On Monday, April 28, 2008 2:46 PM Brian Tillman wrote: Can't Open Outlook Ralph wrote: I never said the IMAP account could be the default account. I said the IMAP folders can't be the delivery location folders. And is that PST the one used for the delivery location? A new mail profile with no email accounts should work. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 7:41 AM Ralp wrote: I had a little more success. I deleted all my mail profiles. I had a little more success. I deleted all my mail profiles. The program than openned with a Welcome screen saying "Welcome to Outlook? would you like to open an email account. I filled in "no" the next screen showed and than this error message appeared " Unable to open email folder. Outlook could not start because a data file to send and receive emails could not be found.To add a data, double click on the mail folder icon in Window control panel. I did that and than the same old message came on saying unable to open default folders. Information store could not be found" At this point I'm more than willing to just have my address book and have the account open. Any more suggestions? Thanks, Ralph "Brian Tillman" wrote: On Tuesday, April 29, 2008 8:13 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 9:12 AM Ralp wrote: Brian,I did everything you said, I went to mail applet ect. Brian, I did everything you said, I went to mail applet ect. I did not create a mail account. I got back the original error message "Unable to open your default email" "The information store could not be openned" "Brian Tillman" wrote: On Tuesday, April 29, 2008 2:25 PM Brian Tillman wrote: Can't Open Outlook I'd say you have something outside of Outlook incorrectly configured on your system; possible Windows user profile issues or file ownership problems. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 4:21 PM Russ Valentine [MVP-Outlook] wrote: He should create a mail account first. He should create a mail account first. Outlook may require that before it can create a data file. -- Russ Valentine [MVP-Outlook] On Tuesday, April 29, 2008 5:04 PM Ralp wrote: Now you can understand my total frustration. Now you can understand my total frustration. Other than a total uninstall I don't know what to do, other than give up on the program. I wouldn't know where to look if this is a problem outside of Outlook. My other programs seem to work fine with no problems. Let me know id you want to give up on this. I guess I have the option of paying Microsoft for help. "Brian Tillman" wrote: On Wednesday, April 30, 2008 8:05 AM Brian Tillman wrote: Can't Open Outlook No, because I created a no mail account profile. The PST created and opened just fine with no account. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:06 AM Brian Tillman wrote: Can't Open Outlook What I'd do were this happeneing to me would be to create a new Windows user and see if the behavior was different for that user. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:36 AM Ralp wrote: Can't Open Outlook I will give it a try and let you know, Thanks "Brian Tillman" wrote: On Wednesday, April 30, 2008 9:38 AM Bhuf wrote: I can not send emails from outlook. I can not send emails from outlook. It will receive them but not send them out. can you help me. My website provider is go-daddy. -- 13 "Russ Valentine [MVP-Outlook]" wrote: On Wednesday, April 30, 2008 4:48 PM Russ Valentine [MVP-Outlook] wrote: I know that's always worked with earlier versions, but wasn't sure it would I know that's always worked with earlier versions, but wasn't sure it would work as reliably with Outlook 2007 since it is the least forgiving version yet in managing and creating PST files. -- Russ Valentine [MVP-Outlook] "Brian Tillman" wrote in message ... On Thursday, May 01, 2008 8:27 AM Brian Tillman wrote: Can't Open Outlook So, what happens when you try? What version of Outlook are you using? -- Brian Tillman [MVP-Outlook] On Saturday, May 03, 2008 8:16 AM Ralp wrote: Brian,I finally got around to opening a new User account in Vista. IT WORKED!!! Brian, I finally got around to opening a new User account in Vista. IT WORKED!!! I can now open Outlook, my "mail test" went through with no difficulties The only thing I havde to do now is reset all my stuff under the new User name. I'm keeping my fingers crossed that this is the end. Thanks again, Ralph "Brian Tillman" wrote: On Sunday, May 04, 2008 8:21 PM Brian Tillman wrote: Can't Open Outlook Glad to hear it. -- Brian Tillman [MVP-Outlook] Submitted via EggHeadCafe - Software Developer Portal of Choice WPF Custom Validation Using the Enterprise Library http://www.eggheadcafe.com/tutorials...ation-usi.aspx
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#35
March 1st 10, 04:24 PM
posted to microsoft.public.outlook
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Thank you Brian for your helpful posts
It doesn't matter if Brian is monitoring it, her saying it worked (and
bringing the post to the top) may help someone else with the same problem. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: How many email accounts are in your main Outlook profile? http://forums.slipstick.com/showthread.php?t=36602 "Bouncer" wrote in message ... Vicky, Why would you bother wasting time to reply to a two year old post just to say thank you to someone I can absolutely guarantee is not monitoring this thread anymore. When you graduated from high school (presuming you already have) did you send your 3rd grade teacher a thank you note for helping you solve your problems during the years ? I am glad someone has nothing better to do with their time ! "Vicky Kelder" wrote in message ... Realize this is an old post, but wanted to say big thank you for helping solve my problem which was similar to orginal poster. Brian Tillman wrote: Can't Open Outlook 29-Apr-08 Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] Previous Posts In This Thread: On Friday, April 25, 2008 4:25 PM Ralp wrote: Can't Open Outlook I have tried so many "fixes", nothing seems to work. I'm using Outlook 2003 on a Vista laptop. Here's the error message"Unable to open your default email folders. The information store store could not be opened" I've tried, new profiles, uinstalling, safe mode etc. Any sugestions On Friday, April 25, 2008 4:41 PM Russ Valentine [MVP-Outlook] wrote: What we need to know is what information store you are using and how you What we need to know is what information store you are using and how you configured Outlook to connect to it. We also need to know the steps that created this behavior. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Friday, April 25, 2008 5:06 PM Ralp wrote: I'm really a novice at this. I'm really a novice at this. I don't know what is meant by "information store" I only know what the eror message said I set up AOL using an IMAP type to connect, if this is what you meant. Could you be more specific. Thanks for youre reply Ralph "Russ Valentine [MVP-Outlook]" wrote: On Friday, April 25, 2008 5:20 PM Russ Valentine [MVP-Outlook] wrote: "Information store" is the data file that Outlook uses. "Information store" is the data file that Outlook uses. Since you posted in an Outlook group, I naturally assumed you were using one of the native transports and data files that Outlook supports. Turns out, you are using a third party transport with its own proprietary data file. Accordingly, you question should be directed to AOL, not Outlook. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 8:20 AM Ralp wrote: Russ,I have access to both an AOL account and a Road Runer Account. Russ, I have access to both an AOL account and a Road Runer Account. The Road Runer account is a POP3 account. When I deleted my AOL profile and put in my Road Runner Profile I got the same error message that I wrote above. I'm using the same Outlook 2003 program and it'[s working fine on my desktop computer(XP).I've even tried copying the .pst file from one computer to another, alas still won't open. Do you know of any way I can uninstall Office 2003 from where I got the Outlook, as a clean fresh uninstall and than start over i.e, removing all Registry entries etc. I do have back ups of all my data files. Thanks for any sugestions "Russ Valentine [MVP-Outlook]" wrote: On Saturday, April 26, 2008 9:29 AM Russ Valentine [MVP-Outlook] wrote: Uninstalling and reinstalling Outlook won't help a thing. Uninstalling and reinstalling Outlook won't help a thing. All your profiles' registry settings will remain. Creating a new profile correctly and connecting it correctly to an intact PST file will fix this issue. You must not be doing that. We still have no idea what you are doing or how you disrupted the connection between your Outlook profile and your data file. -- Russ Valentine [MVP-Outlook] "Ralph" wrote in message ... On Saturday, April 26, 2008 10:14 AM Diane Poremsky {MVP} wrote: It sounds like the road runner mail was being stored in the AOL IMAP folder - It sounds like the road runner mail was being stored in the AOL IMAP folder - when you removed AOL, it removed the folder and you need to go to File, New, Outlook data file. AS an FYI, AOL does not use any proprietary gunk - its pure IMAP now, which outlook supports as well it does any other IMAP account. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Saturday, April 26, 2008 11:34 AM Russ Valentine [MVP-Outlook] wrote: (which isn't saying much. (which is not saying much. -- Russ Valentine [MVP-Outlook] - its pure IMAP now, which outlook supports as well it does any other IMAP account. On Saturday, April 26, 2008 11:45 AM Diane Poremsky {MVP} wrote: Yeah, its not very good as an IMAP client. Yeah, its not very good as an IMAP client. -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Russ Valentine [MVP-Outlook]" wrote in message ... On Sunday, April 27, 2008 8:30 AM Ralp wrote: Diane,Thanks for getting back. Diane, Thanks for getting back. This problem of mine has been frustrating beyond belief. I even used some command switches and got back the same error message cannot open default folders.Information store will not open. When setting up an IMAP the "Testing Connection" doesn't seem to appear. This entire problem started when I attempted to add a connection to an exixting profile. At that point the program seemed to freeze and than I started on this round. My main account is through AOL and I've used IMAP settings. This works fine on my desktop computer. I can't understand why this problem on my laptop. Do I understand you to mean that Outlook cannot be cleanly reinstalled at any time? "Diane Poremsky {MVP}" wrote: On Sunday, April 27, 2008 5:57 PM Diane Poremsky {MVP} wrote: uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or uninstalling /reinstalling won't fix anything that Help, Detect and Repair (or Office Diagnostics) won't fix. There are files left behind under your windows under acct folder that won't be removed in an uninstall. have you tried making a new profile? go to control panel, mail and add a new profile. (leave the existing one in place for now.) -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: "Ralph" wrote in message ... On Sunday, April 27, 2008 8:31 PM Russ Valentine [MVP-Outlook] wrote: ...as posted yesterday. ...as posted yesterday. -- Russ Valentine [MVP-Outlook] On Monday, April 28, 2008 7:39 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: If you're using an IMAP account, then Outlook is probably complaining that you haven't created a default folder set. IMAP folders can never be the default folders, so Outlook needs a PST (Personal Folders file) that can be the default. In Control Panel, run the Mail applet and click the Data Files button. What do you see? -- Brian Tillman [MVP-Outlook] On Monday, April 28, 2008 9:33 AM Ralp wrote: Brian,I'm a little confused. Brian, I'm a little confused. I do run Outlook on my main desktop computer using AOL as my default mail. I use the same exact settings and still can't open the program. Nevertheless, on this computer(laptop running Vista) I did set up another account using POP3 through Road Runner. And still won't open However I did what you suggested and checked the data file and this is what it showed: Personal Folder C:\User\Ralph\AppData\Local\Microsoft\Outlook\Outl ook4.pst Is there anyway I can open the Outlook program without email accounts just to get to my address book? "Brian Tillman" wrote: On Monday, April 28, 2008 2:46 PM Brian Tillman wrote: Can't Open Outlook Ralph wrote: I never said the IMAP account could be the default account. I said the IMAP folders can't be the delivery location folders. And is that PST the one used for the delivery location? A new mail profile with no email accounts should work. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 7:41 AM Ralp wrote: I had a little more success. I deleted all my mail profiles. I had a little more success. I deleted all my mail profiles. The program than openned with a Welcome screen saying "Welcome to Outlook? would you like to open an email account. I filled in "no" the next screen showed and than this error message appeared " Unable to open email folder. Outlook could not start because a data file to send and receive emails could not be found.To add a data, double click on the mail folder icon in Window control panel. I did that and than the same old message came on saying unable to open default folders. Information store could not be found" At this point I'm more than willing to just have my address book and have the account open. Any more suggestions? Thanks, Ralph "Brian Tillman" wrote: On Tuesday, April 29, 2008 8:13 AM Brian Tillman wrote: Can't Open Outlook Ralph wrote: With Outlook closed, go into Control Panel, run the Mail applet, click Show Profiles, then Add to add a new profile whose name is different from any existing profile, then click the Data Files button to add a PST (since you need one even if you have no mail account). Select the option to always choose this new profile so that it always opens. Do all this prep before starting Outlook. Close out of the Mail applet and start Outlook. You may be asked if you want to create a mail account. Answer No. Outlook should open with a full set of folders but no account. You'll get the choice to continue with the no mail configuration. If you have an existing PST with contacts in it, use FileOpenOutlook Data File to open it. Open its Contacts folder, select all the items in that folder with Ctrl-A, then click EditCopy to Folder, specifying the default Contacts folder as the destintion. Do this with any folder in the old PST that contains data you want to keep, like the Calendar (although you'll need to display it in a table view before Ctrl-A will work). When you have all the data you wish, right-click the old PST's root and choose Close. I tried all this myself, so I know it works. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 9:12 AM Ralp wrote: Brian,I did everything you said, I went to mail applet ect. Brian, I did everything you said, I went to mail applet ect. I did not create a mail account. I got back the original error message "Unable to open your default email" "The information store could not be openned" "Brian Tillman" wrote: On Tuesday, April 29, 2008 2:25 PM Brian Tillman wrote: Can't Open Outlook I'd say you have something outside of Outlook incorrectly configured on your system; possible Windows user profile issues or file ownership problems. -- Brian Tillman [MVP-Outlook] On Tuesday, April 29, 2008 4:21 PM Russ Valentine [MVP-Outlook] wrote: He should create a mail account first. He should create a mail account first. Outlook may require that before it can create a data file. -- Russ Valentine [MVP-Outlook] On Tuesday, April 29, 2008 5:04 PM Ralp wrote: Now you can understand my total frustration. Now you can understand my total frustration. Other than a total uninstall I don't know what to do, other than give up on the program. I wouldn't know where to look if this is a problem outside of Outlook. My other programs seem to work fine with no problems. Let me know id you want to give up on this. I guess I have the option of paying Microsoft for help. "Brian Tillman" wrote: On Wednesday, April 30, 2008 8:05 AM Brian Tillman wrote: Can't Open Outlook No, because I created a no mail account profile. The PST created and opened just fine with no account. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:06 AM Brian Tillman wrote: Can't Open Outlook What I'd do were this happeneing to me would be to create a new Windows user and see if the behavior was different for that user. -- Brian Tillman [MVP-Outlook] On Wednesday, April 30, 2008 8:36 AM Ralp wrote: Can't Open Outlook I will give it a try and let you know, Thanks "Brian Tillman" wrote: On Wednesday, April 30, 2008 9:38 AM Bhuf wrote: I can not send emails from outlook. I can not send emails from outlook. It will receive them but not send them out. can you help me. My website provider is go-daddy. -- 13 "Russ Valentine [MVP-Outlook]" wrote: On Wednesday, April 30, 2008 4:48 PM Russ Valentine [MVP-Outlook] wrote: I know that's always worked with earlier versions, but wasn't sure it would I know that's always worked with earlier versions, but wasn't sure it would work as reliably with Outlook 2007 since it is the least forgiving version yet in managing and creating PST files. -- Russ Valentine [MVP-Outlook] "Brian Tillman" wrote in message ... On Thursday, May 01, 2008 8:27 AM Brian Tillman wrote: Can't Open Outlook So, what happens when you try? What version of Outlook are you using? -- Brian Tillman [MVP-Outlook] On Saturday, May 03, 2008 8:16 AM Ralp wrote: Brian,I finally got around to opening a new User account in Vista. IT WORKED!!! Brian, I finally got around to opening a new User account in Vista. IT WORKED!!! I can now open Outlook, my "mail test" went through with no difficulties The only thing I havde to do now is reset all my stuff under the new User name. I'm keeping my fingers crossed that this is the end. Thanks again, Ralph "Brian Tillman" wrote: On Sunday, May 04, 2008 8:21 PM Brian Tillman wrote: Can't Open Outlook Glad to hear it. -- Brian Tillman [MVP-Outlook] Submitted via EggHeadCafe - Software Developer Portal of Choice WPF Custom Validation Using the Enterprise Library http://www.eggheadcafe.com/tutorials...ation-usi.aspx
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#36
March 1st 10, 05:29 PM
posted to microsoft.public.outlook
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Thank you Brian for your helpful posts
Vicky Kelder wrote in message ...
Realize this is an old post, but wanted to say big thank you for helping solve my problem which was similar to orginal poster. I'm glad it helped. -- Brian Tillman [MVP-Outlook]
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#37
March 1st 10, 05:30 PM
posted to microsoft.public.outlook
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Thank you Brian for your helpful posts
"Bouncer" wrote in message
... Why would you bother wasting time to reply to a two year old post just to say thank you to someone I can absolutely guarantee is not monitoring this thread anymore. So, you guarantee it? Oops. You lose. Clearly YOU don't monitor this newsgroup or you'd see that I'm a steady poster. -- Brian Tillman [MVP-Outlook]
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