Guys, I can't report the issue if I am unable to duplicate. For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message. They use the programs mail attachment button and add it to the
message, .etc)



"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2 though
in my case. Microsoft needs to get on the ball with this one as it's
crippling my users.



wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. Since you mention that it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

...

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...

The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.



I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.


Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
Adobe Photoshop CS2 (all updates applied)
Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar. The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied. Receiver is
on Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file. Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***. Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the
rest of the agency more difficult.

Thanks,

dave




neo [mvp outlook] wrote:
Guys, I can't report the issue if I am unable to duplicate. For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message. They use the programs mail attachment button and add it to the
message, .etc)



"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2 though
in my case. Microsoft needs to get on the ball with this one as it's
crippling my users.



wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. Since you mention that it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

...

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...
The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.



I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.


Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

On Mar 21, 11:00 am, dave wrote:
Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
Adobe Photoshop CS2 (all updates applied)
Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar. The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied. Receiver is
on Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file. Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***. Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the
rest of the agency more difficult.

Thanks,

dave

neo [mvp outlook] wrote:
Guys, I can't report the issue if I am unable to duplicate. For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message. They use the programs mail attachment button and add it to the
message, .etc)

"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2 though
in my case. Microsoft needs to get on the ball with this one as it's
crippling my users.

wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. Since you mention that it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

...

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...
The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.

I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.

Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

Exactly the same situation here. To make things harder the update
installs itself automatically after removal. If you would I think I
could forward an image to you.

wrote:

Exactly the same situation here. To make things harder the update
installs itself automatically after removal. If you would I think I
could forward an image to you.

It won't if you don't let it. Change your automatic update settings so that
updates don't install automatically.
--
Brian Tillman [MVP-Outlook]

I'd just like to confirm I've experienced the same thing. Happening on any
jpeg files sent to our pc users.

Our macs all a

Mac OS: 10.4.11
Photoshop 10.0.1
Entourage 11.3.6

PC users are all Win XP service pack 2 installed and automatic updates
turned on. Same behavior as original poster, when a PC user tries to open the
file they see cannot display preview.

Having the same issue here.

I work with a help desk that supports a lot of different companies.

So far we've heard from at least 2 of them describing this same issue.

I was at a complete loss as to what was happening until I finally
found this thread. Every time they sent me the jpeg the couldn't open,
I could open it fine. After reading this, I checked and found that I
do not have the security update installed on my computer. After
installing it, the pictures stopped opening on my computer too!

Craziness!!! Microsoft get this fixed ASAP!

Sorry to have fallen off this thread, the guy I know that has a Mac went on
vacation for a week. In any event, I'll ask him to send again via POP3/SMTP
and then via Entourage's WebDav connection to Exchange.

"dave" wrote in message
...
Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
Adobe Photoshop CS2 (all updates applied)
Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar. The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied. Receiver is on
Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file. Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***. Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the rest
of the agency more difficult.

Thanks,

dave




neo [mvp outlook] wrote:
Guys, I can't report the issue if I am unable to duplicate. For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard)
with Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The
backend mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it
onto a new message. They use the programs mail attachment button and add
it to the message, .etc)



"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2
though in my case. Microsoft needs to get on the ball with this one as
it's crippling my users.



wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. Since you mention that
it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

...

Just recently some of the users cannot open some JPG files. After
some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for
Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix
this?
I would like to avoid uninstalling this update from all the
computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...
The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.



I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.


Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

Experiencing same issue. Outlook 2003 running on a Terminal Server, fully
patched. JPEG8BIM files seem to be causing it.

"funnelbc" wrote:

I'd just like to confirm I've experienced the same thing. Happening on any
jpeg files sent to our pc users.

Our macs all a

Mac OS: 10.4.11
Photoshop 10.0.1
Entourage 11.3.6

PC users are all Win XP service pack 2 installed and automatic updates
turned on. Same behavior as original poster, when a PC user tries to open the
file they see cannot display preview.

On Mar 21, 11:00*am, dave wrote:
Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
* * * * Adobe Photoshop CS2 (all updates applied)
* * * * Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar. *The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied. *Receiver is
on Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file. *Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***. *Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the
rest of the agency more difficult.

Thanks,

daveneo [mvp outlook] wrote:
Guys, I can't report the issue if I am unable to duplicate. *For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. *The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message. *They use the programs mail attachment button and add it to the
message, .etc)

"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2 though
in my case. *Microsoft needs to get on the ball with this one as it's
crippling my users.

wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. *Since you mention that it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

....

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...
The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.

I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.

Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

Just wanted to chime in and say that Dave has described this issue
expertly. I am having the same issue and I have verified that it is
limited to attachements from Entourage users when received by Outlook
users with the update installed. Removing the update solves the issue.

"Relocation Information Service, Inc." wrote:

On Mar 21, 11:00 am, dave wrote:
Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
Adobe Photoshop CS2 (all updates applied)
Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar. The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied. Receiver is
on Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file. Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***. Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the
rest of the agency more difficult.

Thanks,

daveneo [mvp outlook] wrote:
Guys, I can't report the issue if I am unable to duplicate. For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message. They use the programs mail attachment button and add it to the
message, .etc)

"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2 though
in my case. Microsoft needs to get on the ball with this one as it's
crippling my users.

wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. Since you mention that it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

....

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...
The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.

I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.

Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

Just wanted to chime in and say that Dave has described this issue
expertly. I am having the same issue and I have verified that it is
limited to attachements from Entourage users when received by Outlook
users with the update installed. Removing the update solves the issue.


Anyone know if MS i working on a fix ? I called swedish support and they
didn't even know that the problem existed. Opening a case ment that _IF_ they
also came to the conclusion that it was a hotfix error we wouldn't be charged
for the case.