On Mar 21, 11:00 am, dave wrote:
Neo,

Thanks for the reply, here is what has been done (in addition to
previously mentioned steps) in terms of testing on my side.

Sender: Mac OSX 10.4.11 (all updates applied
Adobe Photoshop CS2 (all updates applied)
Microsoft Office 2004 (Mac) (all updates applied)

File is "saved for web" from PS and then attached to a new message in
Entourage with the attachment button in the tool bar. The account in
Entourage is set up as an Exchange account.

Mail server is Exchange 2003 SP2 with all updates applied. Receiver is
on Windows XP SP2 and Office 2003 SP3 with all updates appled as of last
Tuesday's releases.

To recap some possibly important information... logging into OWA and
saving the file to the receivers computer yields a perfectly functional
file. Saving from the attachment in Outlook yields a corrupt file.

Removing patch associated with KB945432 yields a perfect file from the
***same message as corrupt save above***. Re-install of patch KB945432,
re-corrupts the save from Outlook.

I hope this helps, please let me know what else I can do to assist, this
is making quick communication between my creative department and the
rest of the agency more difficult.

Thanks,

dave

neo [mvp outlook] wrote:
Guys, I can't report the issue if I am unable to duplicate. For the last
two days I have been sending JPG attachments from a Mac OSX (Leopard) with
Photoshop CS3 to Windows XP SP2/Outlook 2003 SP3 w/out issue. The backend
mail server being Exchange 2003 SP2.

Can you give any additional details like...

* The sender is using what operating system
* The sender is using what mail client
* The sender's mail account is pop3, imap, exchange, .etc
* The sender attaches the JPG how? (for example, do they drag/drop it onto a
new message. They use the programs mail attachment button and add it to the
message, .etc)

"dave" wrote in message
...
I have gone through all of these steps as well - same thing... CS2 though
in my case. Microsoft needs to get on the ball with this one as it's
crippling my users.

wrote:
On Mar 18, 6:23 pm, "neo [mvp outlook]"
wrote:
I haven't seen this behavior from the update. Since you mention that it
only happens to some, I would ask what is different about these
workstations
when comparing to workstation that work correctly with the update.

wrote in message

...

Just recently some of the users cannot open some JPG files. After some
testing when file was saved through Outlook the size increased by ~30
KB and Windows Picture and Fax Viewer wasn't able to open the file.
When files was saved through OWA Windows Picture and Fax Viewer could
open the file fine. Tried to disable antivirus on outlook, server and
nothing helped. Eventually uninstalling "Security Update for Microsoft
Office Outlook 2003 (KB945432)" fixed the problem. Since then if the
file is saved through Outlook it opens fine.
Anybody experiencing this problem as well? Is there a way to fix this?
I would like to avoid uninstalling this update from all the computers.
Security Update for Microsoft Office Outlook 2003 (KB945432)
http://www.microsoft.com/technet/sec.../ms08-015.mspx
http://www.microsoft.com/downloads/d...d=fccc7c4c-849...
The files are created by Adobe Photoshop CS3 Macintosh or originally
saved on a Mac.

The picture does not open on all computer that have the update
installed. It only happens to some JPG files. The ones that cannot be
opened, open fine as soon as the update is uninstalled. I literally
close outlook, go to Add/Remove programs, find KB945432, uninstall,
open outlook, find the email, save or open the attachment and it works
fine.
Then I close outlook, install the update, open outlook, find the same
message with the same attachments, save or open the file and it does
not work.

All computers are Outlook 2003, running on Exchange 2000/2003, Windows
XP SP2 all other windows and office updates are installed. Some
computers run Symantec Antivirus, other TrendMicro.

Files open fine if the picture is saved/opened through OWA.

Please let me know if you need more information. I would really like
to get this resolved.

I sent a message from a computer that has the update installed to a
computer that has the update installed - file does not open.

Uninstalled the update and resend the email to a computer that has the
update installed - does not work; uninstall the update on recipient
computer - file opens fine.

Sent a message from a computer that has the update installed to a
computer that does not have the update installed - file opens fine;
install the update on a recipient computer - file does not open.

Exactly the same situation here. To make things harder the update
installs itself automatically after removal. If you would I think I
could forward an image to you.