I have a user that has an odd problem. When creating a new message and
clicking the To: button to open the Address Book and selecting a Contact,
they are unable to type any further data once the contact has been pulled
into the To: field (unable to type a Subject, type anything in the To: or
Cc: fields, etc). They can only tab around between the fields. This does
*not* happen if they open their address book from the Tools menu, select a
contact, and go to File - New Message. They also do not have this problem
if they manually type in an email address, or type enough for the nick cache
to kick in and autocomplete for them.

Anyone have any ideas what could cause this? Thanks in advance.

Joe

Addendum:

- This is an Outlook 2003 client connecting to an Exchange 2003 server.
- It is the only user experiencing the problem.
- It happens whether the contact was pulled from the Global Address List or
the user's personal Contacts.
- I just switched the mail editor to use Word and the problem goes away,
however the user does not want Word as the editor.
- It works fine on another machine logged in as the same user (and not using
Word as the editor).

If there's a way to eliminate this problem without forcing the user to
switch to Word as the editor, I'm all...um...eyes.

Joe

"Joe Grover" wrote in message
...
I have a user that has an odd problem. When creating a new message and
clicking the To: button to open the Address Book and selecting a Contact,
they are unable to type any further data once the contact has been pulled
into the To: field (unable to type a Subject, type anything in the To: or
Cc: fields, etc). They can only tab around between the fields. This does
*not* happen if they open their address book from the Tools menu, select a
contact, and go to File - New Message. They also do not have this problem
if they manually type in an email address, or type enough for the nick
cache to kick in and autocomplete for them.

Anyone have any ideas what could cause this? Thanks in advance.

Joe

Have you tried removing the Outlook Address Book Service from the profile,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
"Joe Grover" wrote in message
...
Addendum:

- This is an Outlook 2003 client connecting to an Exchange 2003 server.
- It is the only user experiencing the problem.
- It happens whether the contact was pulled from the Global Address List
or the user's personal Contacts.
- I just switched the mail editor to use Word and the problem goes away,
however the user does not want Word as the editor.
- It works fine on another machine logged in as the same user (and not
using Word as the editor).

If there's a way to eliminate this problem without forcing the user to
switch to Word as the editor, I'm all...um...eyes.

Joe

"Joe Grover" wrote in message
...
I have a user that has an odd problem. When creating a new message and
clicking the To: button to open the Address Book and selecting a Contact,
they are unable to type any further data once the contact has been pulled
into the To: field (unable to type a Subject, type anything in the To: or
Cc: fields, etc). They can only tab around between the fields. This does
*not* happen if they open their address book from the Tools menu, select a
contact, and go to File - New Message. They also do not have this
problem if they manually type in an email address, or type enough for the
nick cache to kick in and autocomplete for them.

Anyone have any ideas what could cause this? Thanks in advance.

Joe

That appears to have done the trick. Thanks Russ!

Joe

"Russ Valentine [MVP-Outlook]" wrote in message
...
Have you tried removing the Outlook Address Book Service from the profile,
restarting Outlook, then re-adding it?
--
Russ Valentine
[MVP-Outlook]
"Joe Grover" wrote in message
...
Addendum:

- This is an Outlook 2003 client connecting to an Exchange 2003 server.
- It is the only user experiencing the problem.
- It happens whether the contact was pulled from the Global Address List
or the user's personal Contacts.
- I just switched the mail editor to use Word and the problem goes away,
however the user does not want Word as the editor.
- It works fine on another machine logged in as the same user (and not
using Word as the editor).

If there's a way to eliminate this problem without forcing the user to
switch to Word as the editor, I'm all...um...eyes.

Joe

"Joe Grover" wrote in message
...
I have a user that has an odd problem. When creating a new message and
clicking the To: button to open the Address Book and selecting a Contact,
they are unable to type any further data once the contact has been pulled
into the To: field (unable to type a Subject, type anything in the To: or
Cc: fields, etc). They can only tab around between the fields. This
does *not* happen if they open their address book from the Tools menu,
select a contact, and go to File - New Message. They also do not have
this problem if they manually type in an email address, or type enough
for the nick cache to kick in and autocomplete for them.

Anyone have any ideas what could cause this? Thanks in advance.

Joe