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#1
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Incoming Emails Accessable By Several Customer Service Agent Compu
I have one primary email address where incoming orders and questions from my
customers come in to. The same address also serves as the place where orders from my website are sent to. Is there a way for my customer service staff to all have access to these incoming emails at the same time and to know which ones have already been accessed in real time? All of my staff members use Outlook or Outlook Express. |
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#2
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Incoming Emails Accessable By Several Customer Service Agent Compu
The email program they use is a lot less important than the type of mail server, specifically whether you access accoutns as POP, IMAP or Exchange.
-- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Big Daddy!" wrote in message ... I have one primary email address where incoming orders and questions from my customers come in to. The same address also serves as the place where orders from my website are sent to. Is there a way for my customer service staff to all have access to these incoming emails at the same time and to know which ones have already been accessed in real time? All of my staff members use Outlook or Outlook Express. |
#3
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Incoming Emails Accessable By Several Customer Service Agent C
Thank you for replying. I'm not sure if you have answered my question. Is it
possible to creat the situation I described and how would I do it? "Sue Mosher [MVP-Outlook]" wrote: The email program they use is a lot less important than the type of mail server, specifically whether you access accoutns as POP, IMAP or Exchange. -- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Big Daddy!" wrote in message ... I have one primary email address where incoming orders and questions from my customers come in to. The same address also serves as the place where orders from my website are sent to. Is there a way for my customer service staff to all have access to these incoming emails at the same time and to know which ones have already been accessed in real time? All of my staff members use Outlook or Outlook Express. |
#4
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Incoming Emails Accessable By Several Customer Service Agent C
It's impossible to provide an answer without knowing what kind of mail server you're using.
-- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Big Daddy!" wrote in message ... Thank you for replying. I'm not sure if you have answered my question. Is it possible to creat the situation I described and how would I do it? "Sue Mosher [MVP-Outlook]" wrote: The email program they use is a lot less important than the type of mail server, specifically whether you access accoutns as POP, IMAP or Exchange. "Big Daddy!" wrote in message ... I have one primary email address where incoming orders and questions from my customers come in to. The same address also serves as the place where orders from my website are sent to. Is there a way for my customer service staff to all have access to these incoming emails at the same time and to know which ones have already been accessed in real time? All of my staff members use Outlook or Outlook Express. |
#5
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Incoming Emails Accessable By Several Customer Service Agent Compu
Big Daddy! wrote:
I have one primary email address where incoming orders and questions from my customers come in to. The same address also serves as the place where orders from my website are sent to. Is there a way for my customer service staff to all have access to these incoming emails at the same time and to know which ones have already been accessed in real time? All of my staff members use Outlook or Outlook Express. In general, yes to your first question and no to your second, but you may be able to come close with an IMAP server hosting the mailbox. Both Outlook and Outlook Express can access POP accounts and IMAP accounts. For the former, you'd each be able to download all the messages, but there would be no way for each of you to know that another has processed. With an IMAP account, messages stay on the server. Each person could move an incoming message to a folder associated with him or herself so all accessing the account could see who's processing what. The best type of account for Outlook is an Exchange account, but your Outlook Express users would need to use POP or IMAP to access the mailbox and POP would setill have the problems for them I mentioned. They'd be able to take the same approach as described with an IMAP account. Or so it sees to me. -- Brian Tillman |
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