I'm not a programmer and am looking for some help to solve a relatively
simple task. We are using Outlook 2003 but will eventually migrate toOutlook
2007 I expect. There are about 50 email requests per day. Let me explain the
process.

Group A receives an email with a request from User Group. Group A forwards
the email with the request to Group B. Then Group B sends the email to Group
C, which is copied to the User Group.

I am going to be copied at each stage of the process. I wish to keep track
of the following: (1) duration of time (days + hours) that Group A keeps the
email received by User Group before sending it to Group B, (2) duration of
time (days + hours) that Group B keeps the email before sending it to Group C
(which is cc'd to User Group). Each email received by Group A has a unique
subject line, but the subject line changes when Group A forwards the email to
Group B. The subject line of the email received by Group B is re-used by
Group B when sending the email to Group C. User Group is complaining that
there is too much delay in the processing. User Group only sees the date of
their email request enters and the date their request is satisfied. For each
email request, I wish to be able to have enough info to know where the delays
occur.

Thanks for any assistance.