We are using Vista Outlook 2007 in our office.
We use the address book inside the Outlook 2007 to set the outgoing email
address.
In the Outlook 2007, we try to export the address book person name and email
address.
We tried all methods, but the email address field in the exported file are
always empty.
What did we do wrong? Thank you.

You don't export from the Address Book - you export from the Contacts
folder.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Amy Jones asked:

| We are using Vista Outlook 2007 in our office.
| We use the address book inside the Outlook 2007 to set the outgoing
| email address.
| In the Outlook 2007, we try to export the address book person name
| and email address.
| We tried all methods, but the email address field in the exported
| file are always empty.
| What did we do wrong? Thank you.

There is no address book in Outlook. Nor would you ever use Export to
transfer Outlook data.
Clarify what you want to do and we'll do our best to bring you back into
reality.
--
Russ Valentine
"Amy Jones" wrote in message
...
We are using Vista Outlook 2007 in our office.
We use the address book inside the Outlook 2007 to set the outgoing email
address.
In the Outlook 2007, we try to export the address book person name and
email address.
We tried all methods, but the email address field in the exported file are
always empty.
What did we do wrong? Thank you.

Q. "We tried all methods...................What did we do wrong?"
A. Something

Obviously the above is unproductive for all concerned. No
one knows what "all methods" means nor does something
describe the cause of the problem.

Don't know what you did but this is what you need to do:

From file menu -- Import & Export
... follow the screens ... when you get to the screen
that has the "Map Custom Fields" button - click it
and select the exact fields you want to export
(i.e. FullName and Email Address)

If it doesn't work after that - state explicitly what exactly
it was that you did in order for someone to be able to provide
an answer. As has already been noted - you export info from
the contact folder - not an addressbook.

This also further assumes that you actually have info
in your contact folder versus selecting email
addresses from the "auto-complete list" which can't be
exported via Outlook (and is also not an address book).

Karl
--
__________________________________________________ __________
Karl Timmermans - The Claxton Group
ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2010"
http://www.contactgenie.com


"Amy Jones" wrote in message
...
We are using Vista Outlook 2007 in our office.
We use the address book inside the Outlook 2007 to set the outgoing email
address.
In the Outlook 2007, we try to export the address book person name and
email address.
We tried all methods, but the email address field in the exported file
are always empty.
What did we do wrong? Thank you.

Yes, you are correct. The export outgoing folder is from "contact".
The field map I selected was name, email and email address.
The output export to type of file is CSV or xls or txt.
Looking at the output: all the name fields was corrected filled in.
But all the email and email address fields are empty.
What did I do wrong?

"Milly Staples [MVP - Outlook]" what@ever wrote in message
...
You don't export from the Address Book - you export from the Contacts
folder.

Simply exporting to a .csv format requires no field mapping - why are you
doing it? Simply take the default output and edit it after export if you
want but don't mess with the process.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Amy Jones asked:

| Yes, you are correct. The export outgoing folder is from "contact".
| The field map I selected was name, email and email address.
| The output export to type of file is CSV or xls or txt.
| Looking at the output: all the name fields was corrected filled in.
| But all the email and email address fields are empty.
| What did I do wrong?
|
| "Milly Staples [MVP - Outlook]" what@ever wrote in message
| ...
|| You don't export from the Address Book - you export from the
|| Contacts folder.

Are the email addresses resolved for the selected fields?
(resolved email address will appear underlined when you open a contact).
If not, the email field data will not be exported regardless of what is
contained in the field(s) and result in exactly what you are encountering.

Karl
--
__________________________________________________ __________
Karl Timmermans - The Claxton Group
ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2010"
http://www.contactgenie.com


"Amy Jones" wrote in message
...
Yes, you are correct. The export outgoing folder is from "contact".
The field map I selected was name, email and email address.
The output export to type of file is CSV or xls or txt.
Looking at the output: all the name fields was corrected filled in.
But all the email and email address fields are empty.
What did I do wrong?

"Milly Staples [MVP - Outlook]" what@ever wrote in message
...
You don't export from the Address Book - you export from the Contacts
folder.

Karl,
Yes, the email addresses for all E-mail, E-mail 2 and E-mail 3 are all
resolved.
The email addresses in all these three fields are underlined.
Also, clicking each entry of the Address Book: Contacts
showing the right hand side panel containing the:
Full name, last name, first name
all three email addresses.

"Karl Timmermans" wrote in message
...
Are the email addresses resolved for the selected fields?
(resolved email address will appear underlined when you open a contact).
If not, the email field data will not be exported regardless of what is
contained in the field(s) and result in exactly what you are encountering.

Karl
--
__________________________________________________ __________
Karl Timmermans - The Claxton Group
ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2010"
http://www.contactgenie.com


"Amy Jones" wrote in message
...
Yes, you are correct. The export outgoing folder is from "contact".
The field map I selected was name, email and email address.
The output export to type of file is CSV or xls or txt.
Looking at the output: all the name fields was corrected filled in.
But all the email and email address fields are empty.
What did I do wrong?

"Milly Staples [MVP - Outlook]" what@ever wrote in message
...
You don't export from the Address Book - you export from the Contacts
folder.

Milly,
If you click "clear Map", the Outlook will not allow you to export.
The "OK" button will be kept gray.
If you click the "Default Map" which includes every entry,
the email addresses in the exported file are still empty.

"Milly Staples [MVP - Outlook]" what@ever wrote in message
...
Simply exporting to a .csv format requires no field mapping - why are you
doing it? Simply take the default output and edit it after export if you
want but don't mess with the process.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Amy Jones asked:

| Yes, you are correct. The export outgoing folder is from "contact".
| The field map I selected was name, email and email address.
| The output export to type of file is CSV or xls or txt.
| Looking at the output: all the name fields was corrected filled in.
| But all the email and email address fields are empty.
| What did I do wrong?
|
| "Milly Staples [MVP - Outlook]" what@ever wrote in message
| ...
|| You don't export from the Address Book - you export from the
|| Contacts folder.

This is totally bizarre to say the least.

Questions:
#1 - What, if any, addins are installed?
#2 - What kind of email addresses are these? (SMTP? Exch etc)
#3 - What is the folder source? (PST? Exch?)
#4 - Is this folder using a custom form?
#5 - What country are you in? (regional settings in use)

Suggestions:

#1 - Run the Office Diag. Check if issue remains....
#2 - Run ScanPST (if a PST based folder). Check if issue remains....

If the issue still remains after the two items above,
the next suggestion may appear self-serving but assure you
that it is definitely not intended as such - purely being
suggested for trouble-shooting purposes

#3 - Would be interested in knowing if any of the
ContactGenie products are running into the same issue in terms
of the email addresses not being picked up. Doesn't matter
which of the newer CG products is tried (QuickPort,
DataPort 3, Toolkit, or the original Exporter.... all have export
functionality) and the only reason for bringing this is up is
because none of them use Outlook in the export process
(there is no cost to trying any of these - download:
http://www.contactgenie.com/download.htm

Reason for asking about the country is that we recently ran into
an equally strange case in Europe where email addresses (and
only the email addresses would not import to an Exchange
folder under any circumstances when a text file was used
including one supplied by us but had no issues with any other
kind of data source such as Access, Excel or SQL. Realize
your issue is about export but it is equally as strange given that
it is only affecting resolved email addresses.

Karl

--
__________________________________________________ __________
Karl Timmermans - The Claxton Group
ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2010"
http://www.contactgenie.com


"Amy Jones" wrote in message
...
Karl,
Yes, the email addresses for all E-mail, E-mail 2 and E-mail 3 are all
resolved.
The email addresses in all these three fields are underlined.
Also, clicking each entry of the Address Book: Contacts
showing the right hand side panel containing the:
Full name, last name, first name
all three email addresses.

"Karl Timmermans" wrote in message
...
Are the email addresses resolved for the selected fields?
(resolved email address will appear underlined when you open a contact).
If not, the email field data will not be exported regardless of what is
contained in the field(s) and result in exactly what you are
encountering.

Karl
--
__________________________________________________ __________
Karl Timmermans - The Claxton Group
ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr
"Contact import/export/data management tools for Outlook '2000/2010"
http://www.contactgenie.com


"Amy Jones" wrote in message
...
Yes, you are correct. The export outgoing folder is from "contact".
The field map I selected was name, email and email address.
The output export to type of file is CSV or xls or txt.
Looking at the output: all the name fields was corrected filled in.
But all the email and email address fields are empty.
What did I do wrong?

"Milly Staples [MVP - Outlook]" what@ever wrote in message
...
You don't export from the Address Book - you export from the Contacts
folder.