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Collating response times to incoming emails
Hi
The organisation I'm working at needs to produce a regular report that indicates how quickly incoming emails sent to a particular email address are responded to. The inbox where these emails will reside can be accessed by any number of staff but we are not interested in holding info on who sends off the reply. Is there an add on to Outlook 2003 that can export info on the time each email came in and the time each one was responded to? Failing that, is there a way using Visual Basic 6 to access that information? Nothing fancy is required, all I need is email received this date, email replyed to this date. I could then import this into Excel to show any trends, etc. Any advice here would be appreciated. Thanks. Stephen |
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