Used it before I went to work on 4/9, came home that afternoon and started
getting the dreaded message: Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Account: 'pop3.live.com', Server:
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error:
10053, Error Number: 0x800CCC0F.
Usually fixes itself within a short time period. Now 4/12, Still can't
send. I can receive through OE6, I can go to the internet site and
send/receive, but that's such a pain and inconvenient.
Called MSN tech support. Their solution was to "reconfigure my OE6, but
you'll probably lose all your e-mail.." (Not at 9 pm!) Verified all
settings in OE6 were correct. Even tried sending from Outlook (Windows XP
Pro w/Office), no joy.

No new programs were installed; there was a Windows security update
installed, but I uninstalled it, rebooted, and still no joy. Turned off
outgoing virus scan, no change. Searched on the error message and it brought
me here.

I am an MSN subscriber. Any suggestions other than to switch ISPs? Is
there a problem on their end that they won't admit to?

Thanks!--
Sue

Since you have the same problem with Outlook, it isn't an issue with OE and
probably is an MSN issue. They wouldn't admit to it any more than most ISPs.

See if your settings are as follows:

1. On the Servers Tab,
a. Change the Incoming mail (POP3) and Outgoing mail (SMTP) settings
to:
i. Incoming mail FROM pop3.email.msn.com TO pop3.live.com
ii. Outgoing mail FROM smtp.email.msn.com TO smtp.live.com
b. Uncheck the "Log on using Secure Password Authentication" box
c. Ensure your full e-mail address is included under "Account Name"
e.g.

2. On the Advanced Tab,
a. Change the port number for Incoming Mail (POP3) from 110 to 995
b. Check both the boxes that indicates
"This server requires a secure connection (SSL)"

Next:

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and opt out of e-mail scanning when the option
arises.

Finally, have a look here. It could be a few things. Possibly just
unplugging your modem and plugging it back in may help. Same for a router if
you use one. This will reset them.

How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express:
http://support.microsoft.com/default...14&Product=oex

If none of the above help, my bucks are on MSN.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Sue" wrote in message
...
Used it before I went to work on 4/9, came home that afternoon and started
getting the dreaded message: Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Account: 'pop3.live.com',
Server:
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error:
10053, Error Number: 0x800CCC0F.
Usually fixes itself within a short time period. Now 4/12, Still can't
send. I can receive through OE6, I can go to the internet site and
send/receive, but that's such a pain and inconvenient.
Called MSN tech support. Their solution was to "reconfigure my OE6, but
you'll probably lose all your e-mail.." (Not at 9 pm!) Verified all
settings in OE6 were correct. Even tried sending from Outlook (Windows XP
Pro w/Office), no joy.

No new programs were installed; there was a Windows security update
installed, but I uninstalled it, rebooted, and still no joy. Turned off
outgoing virus scan, no change. Searched on the error message and it
brought
me here.

I am an MSN subscriber. Any suggestions other than to switch ISPs? Is
there a problem on their end that they won't admit to?

Thanks!--
Sue

Thanks, Bruce, for confirming I'm not nuts...well, at least where this is
concerned.

I'll recheck my settings just to be sure in my own mind, and I've turned off
the AV outgoing scan permanently. Still no go. Modem is internal, but I
think you mean to unplug/plug the phone line into the back of the 'puter.
(I'm on dial-up.)

I've looked at so many of MSN's troubleshooting messages, I'm not sure what
I've read. I'll check out the one you've referenced.

I know from past experience that its useless to contact MSN support. Guess
I just needed to raise my blood pressure about 30 points for some reason!

Thanks!!
--
Sue


"Bruce Hagen" wrote:

Since you have the same problem with Outlook, it isn't an issue with OE and
probably is an MSN issue. They wouldn't admit to it any more than most ISPs.

See if your settings are as follows:

1. On the Servers Tab,
a. Change the Incoming mail (POP3) and Outgoing mail (SMTP) settings
to:
i. Incoming mail FROM pop3.email.msn.com TO pop3.live.com
ii. Outgoing mail FROM smtp.email.msn.com TO smtp.live.com
b. Uncheck the "Log on using Secure Password Authentication" box
c. Ensure your full e-mail address is included under "Account Name"
e.g.

2. On the Advanced Tab,
a. Change the port number for Incoming Mail (POP3) from 110 to 995
b. Check both the boxes that indicates
"This server requires a secure connection (SSL)"

"Sue" wrote in message
...
Thanks, Bruce, for confirming I'm not nuts...well, at least where this is
concerned.

I'll recheck my settings just to be sure in my own mind, and I've turned
off
the AV outgoing scan permanently. Still no go. Modem is internal, but I
think you mean to unplug/plug the phone line into the back of the 'puter.
(I'm on dial-up.)

I've looked at so many of MSN's troubleshooting messages, I'm not sure
what
I've read. I'll check out the one you've referenced.

I know from past experience that its useless to contact MSN support.
Guess
I just needed to raise my blood pressure about 30 points for some reason!

Thanks!!
--
Sue


"Bruce Hagen" wrote:

Since you have the same problem with Outlook, it isn't an issue with OE
and
probably is an MSN issue. They wouldn't admit to it any more than most
ISPs.

See if your settings are as follows:

1. On the Servers Tab,
a. Change the Incoming mail (POP3) and Outgoing mail (SMTP)
settings
to:
i. Incoming mail FROM pop3.email.msn.com TO pop3.live.com
ii. Outgoing mail FROM smtp.email.msn.com TO smtp.live.com
b. Uncheck the "Log on using Secure Password Authentication" box
c. Ensure your full e-mail address is included under "Account Name"
e.g.

2. On the Advanced Tab,
a. Change the port number for Incoming Mail (POP3) from 110 to 995
b. Check both the boxes that indicates
"This server requires a secure connection (SSL)"


Sue,

Sue,

It won't help but I am in the same boat and it has happened before. All my
account setting are correct on both my XP laptop and 98se PC and have been
working just fine for a long time. Nothing has changed on either computer
except I can't connect to my smpt.live server at MSN. Still can receive,
just can't send. MSN will never admit to having a problem on their end but
this problem has gone away in the past after a few days. I don't think
anyone works at MSN over the weekend! I know it's a PITA but just hang in
there.

Don

Thanks, Don. I do have a temporary fix. I had written through the support,
they sent the standard BS, and I wrote back as nicely as I could (well, not
really, but I was civil), that what they told me was garbage and I wanted an
answer now. Below is what they sent and it does work. I did write back and
ask them to explain how my pop3/smtp MSN account went to a strictly HTTP
server/Hotmail account between the hrs of 9am and 2 pm while I was at work.
Like you, I've experienced it in the past, but it's normally fixed within 24
hrs. It just ticks me off that they keep blaming it on something we do, when
clearly it's not our fault. If I could've reached through the phone lines
last night....well, let's just say I was really, really ticked. Anyways,
this works and is a temp fix for now:

For Outlook Express 6.0
1. On the "Tools" menu, click "Accounts."
2. Click "Add," and then click "Mail."
3. Next to "Display name," type the name that you want to appear in the
"From" field of outgoing messages, and then click "Next."
4. Next to "E-mail address," type your Hotmail e-mail address, and then
click "Next."
5. Next to "My incoming mail server is a," click "HTTP."
6. Next to "My HTTP mail service provider is," click "Hotmail," and then
click "Next."
7. Next to "Account name," type your Hotmail e-mail address.
8. Next to "Password," type your Hotmail password, and then click "Next."
9. Click "Finish," and then click "Close."

I did not delete the MSN profile I have in there, I just made the new one
the default. For now, it's better than having to got to the Hotmail site to
answer mail.

Thanks, All, for your support. If I hear anything else, I'll let you know!

----
Sue


"Don/Gen" wrote:



Sue,

It won't help but I am in the same boat and it has happened before. All my
account setting are correct on both my XP laptop and 98se PC and have been
working just fine for a long time. Nothing has changed on either computer
except I can't connect to my smpt.live server at MSN. Still can receive,
just can't send. MSN will never admit to having a problem on their end but
this problem has gone away in the past after a few days. I don't think
anyone works at MSN over the weekend! I know it's a PITA but just hang in
there.

Don

"Sue" wrote in message
...
Used it before I went to work on 4/9, came home that afternoon and started
getting the dreaded message: Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Account: 'pop3.live.com',
Server:
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error:
10053, Error Number: 0x800CCC0F.
Usually fixes itself within a short time period. Now 4/12, Still can't
send. I can receive through OE6, I can go to the internet site and
send/receive, but that's such a pain and inconvenient.
Called MSN tech support. Their solution was to "reconfigure my OE6, but
you'll probably lose all your e-mail.." (Not at 9 pm!) Verified all
settings in OE6 were correct. Even tried sending from Outlook (Windows XP
Pro w/Office), no joy.

No new programs were installed; there was a Windows security update
installed, but I uninstalled it, rebooted, and still no joy. Turned off
outgoing virus scan, no change. Searched on the error message and it
brought
me here.

I am an MSN subscriber. Any suggestions other than to switch ISPs? Is
there a problem on their end that they won't admit to?

Thanks!--
Sue

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Thanks for your thoughts, Frank. Email outgoing scanning is always turned
off. This seems to happen a few times a year, usually not being able to send
or received, but it's normally fixed at their end within 24 hrs or less. I
was concerned because it's now been three days, and wanted to make sure
nothing in my system was corrupt. I have had some of the Windows Updates
cause problems in the past and had to uninstall them. Before I posted
anything to anyone, I did all the normal stuff. When my system came back
clean, that's when I posted.

I've used Norton (anti-virus only, not the super-duper programs they have -
those are a pain) for years with my OE and never had a problem. MacAfee is
used at work with Outlook and no problems there either. Maybe I've just been
lucky!

It'll probably be fixed on Monday when their normal staff returns. Thanks
again!
--
Sue


"Frank Saunders, MS-MVP OE/WM" wrote:

"Sue" wrote in message
...
Used it before I went to work on 4/9, came home that afternoon and started
getting the dreaded message: Your server has unexpectedly terminated the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Account: 'pop3.live.com',
Server:
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error:
10053, Error Number: 0x800CCC0F.
Usually fixes itself within a short time period. Now 4/12, Still can't
send. I can receive through OE6, I can go to the internet site and
send/receive, but that's such a pain and inconvenient.
Called MSN tech support. Their solution was to "reconfigure my OE6, but
you'll probably lose all your e-mail.." (Not at 9 pm!) Verified all
settings in OE6 were correct. Even tried sending from Outlook (Windows XP
Pro w/Office), no joy.

No new programs were installed; there was a Windows security update
installed, but I uninstalled it, rebooted, and still no joy. Turned off
outgoing virus scan, no change. Searched on the error message and it
brought
me here.

I am an MSN subscriber. Any suggestions other than to switch ISPs? Is
there a problem on their end that they won't admit to?

Thanks!--
Sue

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Sue,

Thanks for the below information. I can use Hotmail to send for now but
prefer, like you, using OE. Your MSN and Hotmail email address and password
are the same, correct?

Don


"Sue" wrote in message
...
Thanks, Don. I do have a temporary fix. I had written through the
support,
they sent the standard BS, and I wrote back as nicely as I could (well,
not
really, but I was civil), that what they told me was garbage and I wanted
an
answer now. Below is what they sent and it does work. I did write back
and
ask them to explain how my pop3/smtp MSN account went to a strictly HTTP
server/Hotmail account between the hrs of 9am and 2 pm while I was at
work.
Like you, I've experienced it in the past, but it's normally fixed within
24
hrs. It just ticks me off that they keep blaming it on something we do,
when
clearly it's not our fault. If I could've reached through the phone
lines
last night....well, let's just say I was really, really ticked. Anyways,
this works and is a temp fix for now:

For Outlook Express 6.0
1. On the "Tools" menu, click "Accounts."
2. Click "Add," and then click "Mail."
3. Next to "Display name," type the name that you want to appear in the
"From" field of outgoing messages, and then click "Next."
4. Next to "E-mail address," type your Hotmail e-mail address, and then
click "Next."
5. Next to "My incoming mail server is a," click "HTTP."
6. Next to "My HTTP mail service provider is," click "Hotmail," and then
click "Next."
7. Next to "Account name," type your Hotmail e-mail address.
8. Next to "Password," type your Hotmail password, and then click "Next."
9. Click "Finish," and then click "Close."

I did not delete the MSN profile I have in there, I just made the new one
the default. For now, it's better than having to got to the Hotmail site
to
answer mail.

Thanks, All, for your support. If I hear anything else, I'll let you
know!

----
Sue


"Don/Gen" wrote:



Sue,

It won't help but I am in the same boat and it has happened before. All
my
account setting are correct on both my XP laptop and 98se PC and have
been
working just fine for a long time. Nothing has changed on either
computer
except I can't connect to my smpt.live server at MSN. Still can
receive,
just can't send. MSN will never admit to having a problem on their end
but
this problem has gone away in the past after a few days. I don't think
anyone works at MSN over the weekend! I know it's a PITA but just hang
in
there.

Don

Yes, use the same email address and password for Hotmail that you use for MSN.

Don't delete the MSN account you already have in your Outlook accounts.
When and if it ever comes up again, you can switch back to make that one the
default. Also, when you now send from Outlook, you'll see the "From" when
composing a new message. With both accounts in the system, you now have to
choose which you're sending from. Make sure you choose the address with
Hotmail after it.

Hope that makes sense, I've had a little too much coffee this morning!

Looks like we're not the only ones having this problem! I see where more
are posting about.
--
Sue
Ohio

"Don/Gen" wrote:

Sue,

Thanks for the below information. I can use Hotmail to send for now but
prefer, like you, using OE. Your MSN and Hotmail email address and password
are the same, correct?

Don

Sue,

As predicted, it took a full day following the weekend for the M$N folks
down on the smpt sever farm to collectively extract their heads from their
nether regions, wipe the BS out of their eyes and throw the proper switch to
once again, without ever admitting there was any problem on their end, allow
us legacy users to once again send out our emails!

It's time for a new ISP, I've been with them since 1999 and this is getting
old.

Don

"Sue" wrote in message
...
Thanks for your thoughts, Frank. Email outgoing scanning is always turned
off. This seems to happen a few times a year, usually not being able to
send
or received, but it's normally fixed at their end within 24 hrs or less.
I
was concerned because it's now been three days, and wanted to make sure
nothing in my system was corrupt. I have had some of the Windows Updates
cause problems in the past and had to uninstall them. Before I posted
anything to anyone, I did all the normal stuff. When my system came back
clean, that's when I posted.

I've used Norton (anti-virus only, not the super-duper programs they
have -
those are a pain) for years with my OE and never had a problem. MacAfee
is
used at work with Outlook and no problems there either. Maybe I've just
been
lucky!

It'll probably be fixed on Monday when their normal staff returns. Thanks
again!
--
Sue


"Frank Saunders, MS-MVP OE/WM" wrote:

"Sue" wrote in message
...
Used it before I went to work on 4/9, came home that afternoon and
started
getting the dreaded message: Your server has unexpectedly terminated
the
connection. Possible causes for this include server problems, network
problems, or a long period of inactivity. Account: 'pop3.live.com',
Server:
'smtp.live.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket
Error:
10053, Error Number: 0x800CCC0F.
Usually fixes itself within a short time period. Now 4/12, Still
can't
send. I can receive through OE6, I can go to the internet site and
send/receive, but that's such a pain and inconvenient.
Called MSN tech support. Their solution was to "reconfigure my OE6,
but
you'll probably lose all your e-mail.." (Not at 9 pm!) Verified all
settings in OE6 were correct. Even tried sending from Outlook
(Windows XP
Pro w/Office), no joy.

No new programs were installed; there was a Windows security update
installed, but I uninstalled it, rebooted, and still no joy. Turned
off
outgoing virus scan, no change. Searched on the error message and it
brought
me here.

I am an MSN subscriber. Any suggestions other than to switch ISPs?
Is
there a problem on their end that they won't admit to?

Thanks!--
Sue

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the
regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of
Trend's
anti-virus seems to be causing problems too.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com