Can anyone help with troubleshooting when the 'Identities' option is missing
in the File menu.

I am using Outlook Express v 6.00.2900.21800 on WindowsXP SP2 with all
patches etc.

thanks,

Unable to create or change an identity in Windows XP.

Open Start/Run and type: gpedit.msc
Open User Configuration.
Open Administrative Templates.
Open Windows Components (right hand pane).
Open Internet Explorer (right hand pane).
Scroll to Identity Manager (usually 3rd from bottom) and click Disabled and
Apply.


Prevents users from configuring unique identities by using Identity Manager.

Identity Manager enables users to create multiple accounts, such as e-mail
accounts, on the same computer. Each user has a unique identity, with a
different password and different program preferences.

If you enable this policy, users will not be able to create new identities,
manage existing identities, or switch identities. The Switch Identity option
will be removed from the File menu in Address Book.

If you disable this policy or do not configure it, users can set up and
change identities.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Kevin Bean" wrote in message
...
Can anyone help with troubleshooting when the 'Identities' option is
missing in the File menu.

I am using Outlook Express v 6.00.2900.21800 on WindowsXP SP2 with all
patches etc.

thanks,

"Jim Pickering" wrote in message
...
Unable to create or change an identity in Windows XP.

Open Start/Run and type: gpedit.msc
Open User Configuration.
Open Administrative Templates.
Open Windows Components (right hand pane).
Open Internet Explorer (right hand pane).
Scroll to Identity Manager (usually 3rd from bottom) and click Disabled
and Apply.


Prevents users from configuring unique identities by using Identity
Manager.

Identity Manager enables users to create multiple accounts, such as e-mail
accounts, on the same computer. Each user has a unique identity, with a
different password and different program preferences.

If you enable this policy, users will not be able to create new
identities, manage existing identities, or switch identities. The Switch
Identity option will be removed from the File menu in Address Book.

If you disable this policy or do not configure it, users can set up and
change identities.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.


"Kevin Bean" wrote in message
...
Can anyone help with troubleshooting when the 'Identities' option is
missing in the File menu.

I am using Outlook Express v 6.00.2900.21800 on WindowsXP SP2 with all
patches etc.

thanks,



Jim, thanks for the quick reply, but changing the setting from 'Not
configured' to 'Disabled' has not helped. Is this setting in Group Policy
Editor relevant for standalone PCs ?

"Kevin Bean" wrote in message
...
Jim, thanks for the quick reply, but changing the setting from 'Not
configured' to 'Disabled' has not helped. Is this setting in Group Policy
Editor relevant for standalone PCs ?

In your case, it should be changed to Enabled if it's not working since the
example I posted showed how to "disable" it. But a simpler fix might be
just to do a simple registry edit if you're up to that.

Look in the registry under this key: (click Start/Run and type regedit):

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\CurrentVersion\Identities
In the right-hand pane, delete the value "Locked Down". If it does not
appear, create it as a new DWORD value and give it a zero (0) value.

--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.

"Jim Pickering" wrote in message
...
In your case, it should be changed to Enabled if it's not working since
the example I posted showed how to "disable" it. But a simpler fix might
be just to do a simple registry edit if you're up to that.

Look in the registry under this key: (click Start/Run and type regedit):

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\CurrentVersion\Identities
In the right-hand pane, delete the value "Locked Down". If it does not
appear, create it as a new DWORD value and give it a zero (0) value.

--
Jim Pickering, MVP, Outlook Express

Jim, I do not have a 'Identities' key under
'HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Wi ndows\CurrentVersion\'

Is your PC networked ?

How many accounts have you created on this computer? Do you find an
Identities key in the registry at this location:
HKEY_CURRENT_USER\Identities\{numeric ID}\Software\Microsoft\Outlook
Express\5.0

Is this your personally owned computer? Or is it one you've been using at
work? If at work, you should always consult with your IT personnel prior to
making any changes. The options we recommend in these newsgroups are
generally only related to the home user.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.
Thanks.




"Kevin Bean" wrote in message
...

"Jim Pickering" wrote in message
...
In your case, it should be changed to Enabled if it's not working since
the example I posted showed how to "disable" it. But a simpler fix might
be just to do a simple registry edit if you're up to that.

Look in the registry under this key: (click Start/Run and type regedit):

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\CurrentVersion\Identities
In the right-hand pane, delete the value "Locked Down". If it does not
appear, create it as a new DWORD value and give it a zero (0) value.

--
Jim Pickering, MVP, Outlook Express

Jim, I do not have a 'Identities' key under
'HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Wi ndows\CurrentVersion\'

Is your PC networked ?