The outbox is empty, yet someone keeps receiving the same msg over and over
from this client.

Is there anything in OE that we can check to be certain the problem does not
originate with the sending computer?

This has happened more than once with more than one recepient. AFAIK, the
sending computer is free of viruses.

Thanks.

--
Bill

First, turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection and may be the cause.

It is more likely to be either a damaged Outbox, or Sent Items. Do this for
the Outbox, and if the problem persists, repeat for Sent Items *after* you
move any mail you wish to save.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Bill H." wrote in message
...
The outbox is empty, yet someone keeps receiving the same msg over and
over
from this client.

Is there anything in OE that we can check to be certain the problem does
not
originate with the sending computer?

This has happened more than once with more than one recepient. AFAIK, the
sending computer is free of viruses.

Thanks.

--
Bill

"Bill H." escribió en el mensaje
...
The outbox is empty, yet someone keeps receiving the same msg over and
over
from this client.

Is there anything in OE that we can check to be certain the problem does
not
originate with the sending computer?

This has happened more than once with more than one recepient. AFAIK, the
sending computer is free of viruses.

Thanks.

--
Bill

I did see where the outbox.dbx file was about 21meg even though it shows up
empty when in OE. I delete it, and a new one of about 25K was installed.

Trying to move stuff out of the sent folder to a new OE folder. Got some
moved, but now I can't move any more. I get an error msg from OE about
unable to move msg. There are a LOT of files in the sent folder, and many
have large attachments.

:-(


"Bruce Hagen" wrote in message
...
First, turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection and may be the cause.

It is more likely to be either a damaged Outbox, or Sent Items. Do this
for
the Outbox, and if the problem persists, repeat for Sent Items *after* you
move any mail you wish to save.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Bill H." wrote in message
...
The outbox is empty, yet someone keeps receiving the same msg over and
over
from this client.

Is there anything in OE that we can check to be certain the problem does
not
originate with the sending computer?

This has happened more than once with more than one recepient. AFAIK,
the
sending computer is free of viruses.

Thanks.

--
Bill

can you copy them out of the sent items to another folder instead of moving
them. If so do that, and then delete the sent items.dbx file. If you can't
copy or move them, then copy the sent items file to another folder or rename
it (with OE closed). Let OE then recreate a new Sent Items folder, and you
can try one of the methods here (www.oehelp.com/OETips.aspx#4) to attempt to
recover the messages from the old file (DBXtract should work).

And once you get things working again, you know what you need to do.

steve

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"Bill H." wrote in message
...
I did see where the outbox.dbx file was about 21meg even though it shows up
empty when in OE. I delete it, and a new one of about 25K was installed.

Trying to move stuff out of the sent folder to a new OE folder. Got some
moved, but now I can't move any more. I get an error msg from OE about
unable to move msg. There are a LOT of files in the sent folder, and many
have large attachments.

:-(


"Bruce Hagen" wrote in message
...
First, turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection and may be the cause.

It is more likely to be either a damaged Outbox, or Sent Items. Do this
for
the Outbox, and if the problem persists, repeat for Sent Items *after*
you
move any mail you wish to save.

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Outbox.dbx}
and delete it. A new one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Bill H." wrote in message
...
The outbox is empty, yet someone keeps receiving the same msg over and
over
from this client.

Is there anything in OE that we can check to be certain the problem
does
not
originate with the sending computer?

This has happened more than once with more than one recepient. AFAIK,
the
sending computer is free of viruses.

Thanks.

--
Bill

I keep telling her that...

It's a one-person PR firm and in today's market, everything is handled via
email, press kits, photos, etc., so email folders get really large very
quickly. In fact, they switched from Outlook to OE because Outlook fell
apart when the message store file got near 2 gb.

;-)

"Steve Cochran" wrote in message
...
can you copy them out of the sent items to another folder instead of
moving
them. If so do that, and then delete the sent items.dbx file. If you
can't
copy or move them, then copy the sent items file to another folder or
rename
it (with OE closed). Let OE then recreate a new Sent Items folder, and
you
can try one of the methods here (www.oehelp.com/OETips.aspx#4) to attempt
to
recover the messages from the old file (DBXtract should work).

And once you get things working again, you know what you need to do.

steve

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BACKUPBACKUPBACKUPBACKUPBACKUPBACKUPBACKUPBACKUPBA CKUPBACKUPBACKUPBACKUP
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"Bill H." wrote in message
...
I did see where the outbox.dbx file was about 21meg even though it shows
up
empty when in OE. I delete it, and a new one of about 25K was
installed.

Trying to move stuff out of the sent folder to a new OE folder. Got
some
moved, but now I can't move any more. I get an error msg from OE about
unable to move msg. There are a LOT of files in the sent folder, and
many
have large attachments.

:-(


"Bruce Hagen" wrote in message
...
First, turn off e-mail scanning in your anti-virus program. It is a
redundant layer of protection and may be the cause.

It is more likely to be either a damaged Outbox, or Sent Items. Do this
for
the Outbox, and if the problem persists, repeat for Sent Items *after*
you
move any mail you wish to save.

Tools | Options | Maintenance | Store folder will reveal the location
of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question
{Outbox.dbx}
and delete it. A new one will be created automatically when you open
OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in
background
and
leave it unchecked. {N/A if running XP/SP2}.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Bill H." wrote in message
...
The outbox is empty, yet someone keeps receiving the same msg over
and
over
from this client.

Is there anything in OE that we can check to be certain the problem
does
not
originate with the sending computer?

This has happened more than once with more than one recepient.
AFAIK,
the
sending computer is free of viruses.

Thanks.

--
Bill