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#1
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Can't send: error message 0x800CCC6F
Just today I am unable to connect to my SMTP server to send email. POP works
fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? |
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#2
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Can't send: error message 0x800CCC6F
I've already spent a great deal of time on the phone with Cox. They say that,
because I can connect via Webmail, it's not a server issue; it's an OE issue. The "tech" was completely perplexed by this error message. "N. Miller" wrote: On Wed, 27 Jun 2007 22:08:03 -0700, Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? "fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118" is hardly "ambiguous"; in fact, it is quite clear. What isn't clear is why this is happening. I have been assured by Cox gurus that they don't, and won't ever, consider requiring SMTP AUTH like other providers. But I have received spam from Cox 'smarthosts', the MTAs which relay for Cox customers. I have to wonder why they are refusing connections from there own customer IP addresses. Assuming [68.5.17.118] that is your Cox assigned IP address. This is not so much an MSFT issue as a Cox issue. You will need to take this up with Cox support. -- Norman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. |
#3
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Can't send: error message 0x800CCC6F
Thanks for your input. You're right, I spent another 20 minutes with a clueless tech this morning (trying to get me to re-enter all my OE settings AGAIN). Of course, "level 2" techs are only available 9:00 to 5:00 and I have to have a job to pay for that expensive cable internet service... "N. Miller" wrote: On Thu, 28 Jun 2007 00:24:00 -0700, Dr. Shrinker wrote: "N. Miller" wrote: On Wed, 27 Jun 2007 22:08:03 -0700, Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? "fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118" is hardly "ambiguous"; in fact, it is quite clear. What isn't clear is why this is happening. I have been assured by Cox gurus that they don't, and won't ever, consider requiring SMTP AUTH like other providers. But I have received spam from Cox 'smarthosts', the MTAs which relay for Cox customers. I have to wonder why they are refusing connections from there own customer IP addresses. Assuming [68.5.17.118] that is your Cox assigned IP address. This is not so much an MSFT issue as a Cox issue. You will need to take this up with Cox support. I've already spent a great deal of time on the phone with Cox. They say that, because I can connect via Webmail, it's not a server issue; it's an OE issue. The "tech" was completely perplexed by this error message. Cox tech support is clearly incompetent. Web access to email is not the same thing as client access to the message submission server. If MSOE was reporting, "Server not found", that would be an MSOE issue. But MSOE is able to find the server, and to attempt a connection to the server; it is the Cox mail server refusing to accept the connection. As I stated, the only question is, "Why?" Only Cox can answer that. Maybe you can check with them he http://www.dslreports.com/forum/coxhsi I know that there is a Cox technician who reads the forum... -- Norman ~Shine, bright morning light, ~now in the air the spring is coming. ~Sweet, blowing wind, ~singing down the hills and valleys. |
#4
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Can't send: error message 0x800CCC6F
1. Uninstall AVG Anti-Virus via Add/Remove Programs.
2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a CUSTOM install. 3. Do not install the Email Scanner*. 4. Manually update AVG AV and reboot. 5. If the problem persists, your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). *Email scanning provides no additional protection and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? |
#5
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Can't send: error message 0x800CCC6F
I don't mean to sound ungrateful, but as I posted earlier, I already did
#1-4. Just tried #5...no change in the error message. "PA Bear" wrote: 1. Uninstall AVG Anti-Virus via Add/Remove Programs. 2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a CUSTOM install. 3. Do not install the Email Scanner*. 4. Manually update AVG AV and reboot. 5. If the problem persists, your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). *Email scanning provides no additional protection and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? |
#6
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Can't send: error message 0x800CCC6F
0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed
Windows version? Are you running a third-party firewall (e.g., Comodo; ZoneAlarm) or are you using the Windows Firewall? If you connect via a router, does the behavior persist when connecting directly to the modem? Do you get this error when attempting to send any message or just some? It certainly looks like cox.net is blocking it on their end, Doc. shrug -- ~PA Bear Dr. Shrinker wrote: I don't mean to sound ungrateful, but as I posted earlier, I already did #1-4. Just tried #5...no change in the error message. "PA Bear" wrote: 1. Uninstall AVG Anti-Virus via Add/Remove Programs. 2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a CUSTOM install. 3. Do not install the Email Scanner*. 4. Manually update AVG AV and reboot. 5. If the problem persists, your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). *Email scanning provides no additional protection and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? |
#7
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Can't send: error message 0x800CCC6F
Turns out my old router seemed to be the culprit (when I hooked up directly
to cable modem, everything worked like a charm). New router, no problem. Thanks for all your help. "PA Bear" wrote: 0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed Windows version? Are you running a third-party firewall (e.g., Comodo; ZoneAlarm) or are you using the Windows Firewall? If you connect via a router, does the behavior persist when connecting directly to the modem? Do you get this error when attempting to send any message or just some? It certainly looks like cox.net is blocking it on their end, Doc. shrug -- ~PA Bear Dr. Shrinker wrote: I don't mean to sound ungrateful, but as I posted earlier, I already did #1-4. Just tried #5...no change in the error message. "PA Bear" wrote: 1. Uninstall AVG Anti-Virus via Add/Remove Programs. 2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a CUSTOM install. 3. Do not install the Email Scanner*. 4. Manually update AVG AV and reboot. 5. If the problem persists, your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). *Email scanning provides no additional protection and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? |
#8
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Can't send: error message 0x800CCC6F
YW & thanks for the feedback, Doc.
Dr. Shrinker wrote: Turns out my old router seemed to be the culprit (when I hooked up directly to cable modem, everything worked like a charm). New router, no problem. Thanks for all your help. "PA Bear" wrote: 0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed Windows version? Are you running a third-party firewall (e.g., Comodo; ZoneAlarm) or are you using the Windows Firewall? If you connect via a router, does the behavior persist when connecting directly to the modem? Do you get this error when attempting to send any message or just some? It certainly looks like cox.net is blocking it on their end, Doc. shrug -- ~PA Bear Dr. Shrinker wrote: I don't mean to sound ungrateful, but as I posted earlier, I already did #1-4. Just tried #5...no change in the error message. "PA Bear" wrote: 1. Uninstall AVG Anti-Virus via Add/Remove Programs. 2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a CUSTOM install. 3. Do not install the Email Scanner*. 4. Manually update AVG AV and reboot. 5. If the problem persists, your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File Identities Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File Identities Manage Identities). *Email scanning provides no additional protection and even Symantec says it's not necessary: paste Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. /paste http://service1.symantec.com/SUPPORT...02111812533106 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org Dr. Shrinker wrote: Just today I am unable to connect to my SMTP server to send email. POP works fine. The server works if I access it through my ISP's webmail service. Here's what happened: I had to take my system apart a couple days ago (carpet installed) and, when I reconnected everything today, the first thing that happened was AVG antivirus downloaded a HUGE update. I then went to send an email and got the message: An unknown error has occurred. Account: 'chrisnsue', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '554 fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F Here's what I've tried: Doublechecked all my account names are accurate and have the right server names entered. Uninstalled and reinstalled AVG, this time without the email scanner. Turned firewall off. Uninstalled and reinstalled OE6. Turned firewall back on. Nothing changes. The error comes IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding the server. Google and microsoft.com have been no help whatsoever. This error code is so ambiguous that I haven't found any useful articles anywhere. Any ideas? |
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