Just today I am unable to connect to my SMTP server to send email. POP works
fine. The server works if I access it through my ISP's webmail service.

Here's what happened: I had to take my system apart a couple days ago
(carpet installed) and, when I reconnected everything today, the first thing
that happened was AVG antivirus downloaded a HUGE update. I then went to send
an email and got the message:
An unknown error has occurred. Account: 'chrisnsue', Server:
'smtp.west.cox.net', Protocol: SMTP, Server Response: '554
fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

Here's what I've tried: Doublechecked all my account names are accurate and
have the right server names entered. Uninstalled and reinstalled AVG, this
time without the email scanner. Turned firewall off. Uninstalled and
reinstalled OE6. Turned firewall back on. Nothing changes. The error comes
IMMEDIATELY on clicking "send," so it's not like I'm having trouble finding
the server.

Google and microsoft.com have been no help whatsoever. This error code is so
ambiguous that I haven't found any useful articles anywhere. Any ideas?

1. Uninstall AVG Anti-Virus via Add/Remove Programs.

2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a
CUSTOM install.

3. Do not install the Email Scanner*.

4. Manually update AVG AV and reboot.

5. If the problem persists, your current Identity may be damaged, especially
if its the default Main Identity. Try one or more of your accounts in a new
Named Identity (File Identities Add new identity). Assuming all is
well, (1) compact all folders in the old identity, (2) import messages from
the old identity into the new one, and then (3) delete the old one (File
Identities Manage Identities).

*Email scanning provides no additional protection and even Symantec says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dr. Shrinker wrote:
Just today I am unable to connect to my SMTP server to send email. POP
works
fine. The server works if I access it through my ISP's webmail service.

Here's what happened: I had to take my system apart a couple days ago
(carpet installed) and, when I reconnected everything today, the first
thing
that happened was AVG antivirus downloaded a HUGE update. I then went to
send an email and got the message:
An unknown error has occurred. Account: 'chrisnsue', Server:
'smtp.west.cox.net', Protocol: SMTP, Server Response: '554
fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

Here's what I've tried: Doublechecked all my account names are accurate
and
have the right server names entered. Uninstalled and reinstalled AVG, this
time without the email scanner. Turned firewall off. Uninstalled and
reinstalled OE6. Turned firewall back on. Nothing changes. The error comes
IMMEDIATELY on clicking "send," so it's not like I'm having trouble
finding
the server.

Google and microsoft.com have been no help whatsoever. This error code is
so
ambiguous that I haven't found any useful articles anywhere. Any ideas?

I don't mean to sound ungrateful, but as I posted earlier, I already did
#1-4. Just tried #5...no change in the error message.

"PA Bear" wrote:

1. Uninstall AVG Anti-Virus via Add/Remove Programs.

2. Reinstall AVG Anti-Virus using a fresh download, this time opting for a
CUSTOM install.

3. Do not install the Email Scanner*.

4. Manually update AVG AV and reboot.

5. If the problem persists, your current Identity may be damaged, especially
if its the default Main Identity. Try one or more of your accounts in a new
Named Identity (File Identities Add new identity). Assuming all is
well, (1) compact all folders in the old identity, (2) import messages from
the old identity into the new one, and then (3) delete the old one (File
Identities Manage Identities).

*Email scanning provides no additional protection and even Symantec says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dr. Shrinker wrote:
Just today I am unable to connect to my SMTP server to send email. POP
works
fine. The server works if I access it through my ISP's webmail service.

Here's what happened: I had to take my system apart a couple days ago
(carpet installed) and, when I reconnected everything today, the first
thing
that happened was AVG antivirus downloaded a HUGE update. I then went to
send an email and got the message:
An unknown error has occurred. Account: 'chrisnsue', Server:
'smtp.west.cox.net', Protocol: SMTP, Server Response: '554
fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

Here's what I've tried: Doublechecked all my account names are accurate
and
have the right server names entered. Uninstalled and reinstalled AVG, this
time without the email scanner. Turned firewall off. Uninstalled and
reinstalled OE6. Turned firewall back on. Nothing changes. The error comes
IMMEDIATELY on clicking "send," so it's not like I'm having trouble
finding
the server.

Google and microsoft.com have been no help whatsoever. This error code is
so
ambiguous that I haven't found any useful articles anywhere. Any ideas?

0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed

Windows version?

Are you running a third-party firewall (e.g., Comodo; ZoneAlarm) or are you
using the Windows Firewall?

If you connect via a router, does the behavior persist when connecting
directly to the modem?

Do you get this error when attempting to send any message or just some?

It certainly looks like cox.net is blocking it on their end, Doc. shrug
--
~PA Bear


Dr. Shrinker wrote:
I don't mean to sound ungrateful, but as I posted earlier, I already did
#1-4. Just tried #5...no change in the error message.

"PA Bear" wrote:

1. Uninstall AVG Anti-Virus via Add/Remove Programs.

2. Reinstall AVG Anti-Virus using a fresh download, this time opting for
a
CUSTOM install.

3. Do not install the Email Scanner*.

4. Manually update AVG AV and reboot.

5. If the problem persists, your current Identity may be damaged,
especially if its the default Main Identity. Try one or more of your
accounts in a new Named Identity (File Identities Add new identity).
Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3)
delete the old one (File Identities Manage Identities).

*Email scanning provides no additional protection and even Symantec says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dr. Shrinker wrote:
Just today I am unable to connect to my SMTP server to send email. POP
works
fine. The server works if I access it through my ISP's webmail service.

Here's what happened: I had to take my system apart a couple days ago
(carpet installed) and, when I reconnected everything today, the first
thing
that happened was AVG antivirus downloaded a HUGE update. I then went to
send an email and got the message:
An unknown error has occurred. Account: 'chrisnsue', Server:
'smtp.west.cox.net', Protocol: SMTP, Server Response: '554
fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

Here's what I've tried: Doublechecked all my account names are accurate
and
have the right server names entered. Uninstalled and reinstalled AVG,
this
time without the email scanner. Turned firewall off. Uninstalled and
reinstalled OE6. Turned firewall back on. Nothing changes. The error
comes
IMMEDIATELY on clicking "send," so it's not like I'm having trouble
finding
the server.

Google and microsoft.com have been no help whatsoever. This error code
is
so
ambiguous that I haven't found any useful articles anywhere. Any ideas?

Turns out my old router seemed to be the culprit (when I hooked up directly
to cable modem, everything worked like a charm). New router, no problem.
Thanks for all your help.

"PA Bear" wrote:

0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed

Windows version?

Are you running a third-party firewall (e.g., Comodo; ZoneAlarm) or are you
using the Windows Firewall?

If you connect via a router, does the behavior persist when connecting
directly to the modem?

Do you get this error when attempting to send any message or just some?

It certainly looks like cox.net is blocking it on their end, Doc. shrug
--
~PA Bear


Dr. Shrinker wrote:
I don't mean to sound ungrateful, but as I posted earlier, I already did
#1-4. Just tried #5...no change in the error message.

"PA Bear" wrote:

1. Uninstall AVG Anti-Virus via Add/Remove Programs.

2. Reinstall AVG Anti-Virus using a fresh download, this time opting for
a
CUSTOM install.

3. Do not install the Email Scanner*.

4. Manually update AVG AV and reboot.

5. If the problem persists, your current Identity may be damaged,
especially if its the default Main Identity. Try one or more of your
accounts in a new Named Identity (File Identities Add new identity).
Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3)
delete the old one (File Identities Manage Identities).

*Email scanning provides no additional protection and even Symantec says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dr. Shrinker wrote:
Just today I am unable to connect to my SMTP server to send email. POP
works
fine. The server works if I access it through my ISP's webmail service.

Here's what happened: I had to take my system apart a couple days ago
(carpet installed) and, when I reconnected everything today, the first
thing
that happened was AVG antivirus downloaded a HUGE update. I then went to
send an email and got the message:
An unknown error has occurred. Account: 'chrisnsue', Server:
'smtp.west.cox.net', Protocol: SMTP, Server Response: '554
fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118', Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

Here's what I've tried: Doublechecked all my account names are accurate
and
have the right server names entered. Uninstalled and reinstalled AVG,
this
time without the email scanner. Turned firewall off. Uninstalled and
reinstalled OE6. Turned firewall back on. Nothing changes. The error
comes
IMMEDIATELY on clicking "send," so it's not like I'm having trouble
finding
the server.

Google and microsoft.com have been no help whatsoever. This error code
is
so
ambiguous that I haven't found any useful articles anywhere. Any ideas?

YW & thanks for the feedback, Doc.

Dr. Shrinker wrote:
Turns out my old router seemed to be the culprit (when I hooked up
directly
to cable modem, everything worked like a charm). New router, no problem.
Thanks for all your help.

"PA Bear" wrote:

0x800CCC6F SMTP_554_TRANSACT_FAILED Transaction failed

Windows version?

Are you running a third-party firewall (e.g., Comodo; ZoneAlarm) or are
you
using the Windows Firewall?

If you connect via a router, does the behavior persist when connecting
directly to the modem?

Do you get this error when attempting to send any message or just some?

It certainly looks like cox.net is blocking it on their end, Doc. shrug
--
~PA Bear


Dr. Shrinker wrote:
I don't mean to sound ungrateful, but as I posted earlier, I already did
#1-4. Just tried #5...no change in the error message.

"PA Bear" wrote:

1. Uninstall AVG Anti-Virus via Add/Remove Programs.

2. Reinstall AVG Anti-Virus using a fresh download, this time opting
for
a
CUSTOM install.

3. Do not install the Email Scanner*.

4. Manually update AVG AV and reboot.

5. If the problem persists, your current Identity may be damaged,
especially if its the default Main Identity. Try one or more of your
accounts in a new Named Identity (File Identities Add new
identity).
Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3)
delete the old one (File Identities Manage Identities).

*Email scanning provides no additional protection and even Symantec
says
it's not necessary:

paste
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus
Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum
protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
you
have the most recent virus definitions.
/paste
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Dr. Shrinker wrote:
Just today I am unable to connect to my SMTP server to send email. POP
works
fine. The server works if I access it through my ISP's webmail
service.

Here's what happened: I had to take my system apart a couple days ago
(carpet installed) and, when I reconnected everything today, the first
thing
that happened was AVG antivirus downloaded a HUGE update. I then went
to
send an email and got the message:
An unknown error has occurred. Account: 'chrisnsue', Server:
'smtp.west.cox.net', Protocol: SMTP, Server Response: '554
fed1rmimpo02.cox.net bizsmtp connection refused from 68.5.17.118',
Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F

Here's what I've tried: Doublechecked all my account names are
accurate
and
have the right server names entered. Uninstalled and reinstalled AVG,
this
time without the email scanner. Turned firewall off. Uninstalled and
reinstalled OE6. Turned firewall back on. Nothing changes. The error
comes
IMMEDIATELY on clicking "send," so it's not like I'm having trouble
finding
the server.

Google and microsoft.com have been no help whatsoever. This error code
is
so
ambiguous that I haven't found any useful articles anywhere. Any
ideas?