Hi all,

I have been having this problem for a while and was wondering if anyone had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send, or
pressed ctrl+enter, the email will send ok, but the window doesn't close. I'm
using Win xp home on one pc and an OEM of Win XP Pro on another, both has IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no idea as
to what causes it as it does seem to be random, although this morning I have
found both machines seem to be doing this pretty much for every email I send,
hence the impultion to ask for help. Other days I hardly have a problem at
all.

I have attempted to look through the KB, and have received all updates, but
still no joy.

Any advice would be welcome

Thanks

Claire

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi all,

I have been having this problem for a while and was wondering if anyone
had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send, or
pressed ctrl+enter, the email will send ok, but the window doesn't close.
I'm
using Win xp home on one pc and an OEM of Win XP Pro on another, both has
IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no idea
as
to what causes it as it does seem to be random, although this morning I
have
found both machines seem to be doing this pretty much for every email I
send,
hence the impultion to ask for help. Other days I hardly have a problem at
all.

I have attempted to look through the KB, and have received all updates,
but
still no joy.

Any advice would be welcome

Thanks

Claire

HI Bruce,

thanks for the response, but this happens whether I have AV on the PC or
not. Also I don't have any Identities on either PC.

any other suggestions?

thanks
Claire

"Bruce Hagen" wrote:

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test it.
If all is well, you can import your messages and Address Book from the old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi all,

I have been having this problem for a while and was wondering if anyone
had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send, or
pressed ctrl+enter, the email will send ok, but the window doesn't close.
I'm
using Win xp home on one pc and an OEM of Win XP Pro on another, both has
IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no idea
as
to what causes it as it does seem to be random, although this morning I
have
found both machines seem to be doing this pretty much for every email I
send,
hence the impultion to ask for help. Other days I hardly have a problem at
all.

I have attempted to look through the KB, and have received all updates,
but
still no joy.

Any advice would be welcome

Thanks

Claire

If you didn't have an identity, you wouldn't be able to send or receive
messages ever. Once you set up an account/address, you have an identity.
Create a new one.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
HI Bruce,

thanks for the response, but this happens whether I have AV on the PC or
not. Also I don't have any Identities on either PC.

any other suggestions?

thanks
Claire

"Bruce Hagen" wrote:

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi all,

I have been having this problem for a while and was wondering if anyone
had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send, or
pressed ctrl+enter, the email will send ok, but the window doesn't
close.
I'm
using Win xp home on one pc and an OEM of Win XP Pro on another, both
has
IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no
idea
as
to what causes it as it does seem to be random, although this morning I
have
found both machines seem to be doing this pretty much for every email I
send,
hence the impultion to ask for help. Other days I hardly have a problem
at
all.

I have attempted to look through the KB, and have received all updates,
but
still no joy.

Any advice would be welcome

Thanks

Claire

Hi Bruce,

I shall attempt this, the only reason I said I don't have identities was
after reading your response as problems with multiple Identities which I know
can cause problems.

However, as this has affected not only my laptop that I'm using right now,
and has been formated about a week ago so I know is clean, but my desktop and
my partner's desktop, so I would be confused to know how the same issue
affects all three PC's with different setups on each.

Have you anything else I can try?

thanks

Claire


"Bruce Hagen" wrote:

If you didn't have an identity, you wouldn't be able to send or receive
messages ever. Once you set up an account/address, you have an identity.
Create a new one.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
HI Bruce,

thanks for the response, but this happens whether I have AV on the PC or
not. Also I don't have any Identities on either PC.

any other suggestions?

thanks
Claire

"Bruce Hagen" wrote:

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi all,

I have been having this problem for a while and was wondering if anyone
had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send, or
pressed ctrl+enter, the email will send ok, but the window doesn't
close.
I'm
using Win xp home on one pc and an OEM of Win XP Pro on another, both
has
IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no
idea
as
to what causes it as it does seem to be random, although this morning I
have
found both machines seem to be doing this pretty much for every email I
send,
hence the impultion to ask for help. Other days I hardly have a problem
at
all.

I have attempted to look through the KB, and have received all updates,
but
still no joy.

Any advice would be welcome

Thanks

Claire

This is the entire message window and not the Send/Receive dialog box,
correct?

Now that you say it is affecting three machines, look for something they
have in common. Are you sharing a router? Try bypassing it an hook up one
machine directly.

Ant third party programs all three machines have in common? If you're using
Norton or McAfee on all three, get rid of that.

Do you have more than one firewall running at a time? I believe it is
something that is /touching/ OE, and not OE itself.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi Bruce,

I shall attempt this, the only reason I said I don't have identities was
after reading your response as problems with multiple Identities which I
know
can cause problems.

However, as this has affected not only my laptop that I'm using right now,
and has been formated about a week ago so I know is clean, but my desktop
and
my partner's desktop, so I would be confused to know how the same issue
affects all three PC's with different setups on each.

Have you anything else I can try?

thanks

Claire


"Bruce Hagen" wrote:

If you didn't have an identity, you wouldn't be able to send or receive
messages ever. Once you set up an account/address, you have an identity.
Create a new one.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
HI Bruce,

thanks for the response, but this happens whether I have AV on the PC
or
not. Also I don't have any Identities on either PC.

any other suggestions?

thanks
Claire

"Bruce Hagen" wrote:

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and
test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and
move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually
while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems
such
as
time-outs and account setting changes. Your up-to-date A/V program
will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background
and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi all,

I have been having this problem for a while and was wondering if
anyone
had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send,
or
pressed ctrl+enter, the email will send ok, but the window doesn't
close.
I'm
using Win xp home on one pc and an OEM of Win XP Pro on another,
both
has
IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no
idea
as
to what causes it as it does seem to be random, although this
morning I
have
found both machines seem to be doing this pretty much for every
email I
send,
hence the impultion to ask for help. Other days I hardly have a
problem
at
all.

I have attempted to look through the KB, and have received all
updates,
but
still no joy.

Any advice would be welcome

Thanks

Claire