If you didn't have an identity, you wouldn't be able to send or receive
messages ever. Once you set up an account/address, you have an identity.
Create a new one.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
HI Bruce,

thanks for the response, but this happens whether I have AV on the PC or
not. Also I don't have any Identities on either PC.

any other suggestions?

thanks
Claire

"Bruce Hagen" wrote:

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

If still no joy:

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs and causes a multitude of problems such
as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background
and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Resto
http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup (OEQB)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"Southy79" wrote in message
...
Hi all,

I have been having this problem for a while and was wondering if anyone
had
any advice as to how to fix it.

Sometimes when sending emails, after I have either clicked on send, or
pressed ctrl+enter, the email will send ok, but the window doesn't
close.
I'm
using Win xp home on one pc and an OEM of Win XP Pro on another, both
has
IE7
and OE6 on it, and this happened before I upgraded to IE7. I have no
idea
as
to what causes it as it does seem to be random, although this morning I
have
found both machines seem to be doing this pretty much for every email I
send,
hence the impultion to ask for help. Other days I hardly have a problem
at
all.

I have attempted to look through the KB, and have received all updates,
but
still no joy.

Any advice would be welcome

Thanks

Claire