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#1
April 29th 09, 07:47 AM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
Dear Outlook Gurus,
One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2 
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#2
April 29th 09, 02:15 PM
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Tracking meeting responses for updated appointments
Are the responses coming from internal users or the internet? If the TNEF
data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#3
April 29th 09, 11:36 PM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
Hi Diane,
Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#4
April 30th 09, 03:39 AM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
TNEF is behind the winmail.dat files that non-outlook clients receive. The
TNEF data contains the tracking response data. It's not unusual for it to be missing or corrupt when coming from the internet. Does an antivirus application scan internet email? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#5
May 1st 09, 03:23 AM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
Hi Diane,
Yes, we use Sophos Anti-virus software to scan both internal and external emails. Would this be affecting the tracking component of edited appointments? Cheers JD2 "Diane Poremsky [MVP]" wrote: TNEF is behind the winmail.dat files that non-outlook clients receive. The TNEF data contains the tracking response data. It's not unusual for it to be missing or corrupt when coming from the internet. Does an antivirus application scan internet email? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#6
May 1st 09, 05:31 AM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
it could be the problem.
-- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Yes, we use Sophos Anti-virus software to scan both internal and external emails. Would this be affecting the tracking component of edited appointments? Cheers JD2 "Diane Poremsky [MVP]" wrote: TNEF is behind the winmail.dat files that non-outlook clients receive. The TNEF data contains the tracking response data. It's not unusual for it to be missing or corrupt when coming from the internet. Does an antivirus application scan internet email? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#7
May 1st 09, 05:45 AM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
Hi Diane,
Thanks for the reply. Obviously we don't want to turn off our virus checking, when it is a sporadic thing that only affects 1 or 2 users occasionally  It is something we just have to live with (another Outlook tantrum!) or is there something we could "tweak" in the virus checking software? It sounds like something that might be challenging to identify ... any ideas on how we could proceed or should I just ask our users to keep copies of the tracking emails to double-check? (Not ideal, but at least they have something to refer to). Kind regards JD2 "Diane Poremsky [MVP]" wrote: it could be the problem. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Yes, we use Sophos Anti-virus software to scan both internal and external emails. Would this be affecting the tracking component of edited appointments? Cheers JD2 "Diane Poremsky [MVP]" wrote: TNEF is behind the winmail.dat files that non-outlook clients receive. The TNEF data contains the tracking response data. It's not unusual for it to be missing or corrupt when coming from the internet. Does an antivirus application scan internet email? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#8
May 1st 09, 05:50 AM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
I'm not 100% sure it is the AV - but it’s a frequent cause. Does it affect
the same people? If its always the same people, it could be a configuration issue with their account or on their computer. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for the reply. Obviously we don't want to turn off our virus checking, when it is a sporadic thing that only affects 1 or 2 users occasionally It is something we just have to live with (another Outlook tantrum!) or is there something we could "tweak" in the virus checking software? It sounds like something that might be challenging to identify ... any ideas on how we could proceed or should I just ask our users to keep copies of the tracking emails to double-check? (Not ideal, but at least they have something to refer to). Kind regards JD2 "Diane Poremsky [MVP]" wrote: it could be the problem. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Yes, we use Sophos Anti-virus software to scan both internal and external emails. Would this be affecting the tracking component of edited appointments? Cheers JD2 "Diane Poremsky [MVP]" wrote: TNEF is behind the winmail.dat files that non-outlook clients receive. The TNEF data contains the tracking response data. It's not unusual for it to be missing or corrupt when coming from the internet. Does an antivirus application scan internet email? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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#9
May 27th 09, 12:47 PM
posted to microsoft.public.outlook.calendaring
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Tracking meeting responses for updated appointments
I have a very similar issue. Some meeting responses are not showing on the
Tracking Tab,even though the acceptance messages have been received. Only 1 meeting aranger has reported the problem and there is no obvious pattern in the failures. Everyone involved is internal and working through the same Exchange 2003 server. The arranger is runnng Outlook 2007 and the responders are running Outlook 2003 or Outlook 2007 "Diane Poremsky [MVP]" wrote: I'm not 100% sure it is the AV - but it’s a frequent cause. Does it affect the same people? If its always the same people, it could be a configuration issue with their account or on their computer. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for the reply. Obviously we don't want to turn off our virus checking, when it is a sporadic thing that only affects 1 or 2 users occasionally It is something we just have to live with (another Outlook tantrum!) or is there something we could "tweak" in the virus checking software? It sounds like something that might be challenging to identify ... any ideas on how we could proceed or should I just ask our users to keep copies of the tracking emails to double-check? (Not ideal, but at least they have something to refer to). Kind regards JD2 "Diane Poremsky [MVP]" wrote: it could be the problem. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Yes, we use Sophos Anti-virus software to scan both internal and external emails. Would this be affecting the tracking component of edited appointments? Cheers JD2 "Diane Poremsky [MVP]" wrote: TNEF is behind the winmail.dat files that non-outlook clients receive. The TNEF data contains the tracking response data. It's not unusual for it to be missing or corrupt when coming from the internet. Does an antivirus application scan internet email? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Hi Diane, Thanks for your quick response. The users are internal. It is sporadic - it only affects some and not others, and not all the time! What do you mean by "TNEF data"? Kind regards JD2 "Diane Poremsky [MVP]" wrote: Are the responses coming from internal users or the internet? If the TNEF data is missing tracking will fail to update. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "JD2" wrote in message ... Dear Outlook Gurus, One of our staff has reported issues with tracking meeting responses in Outlook 2003. Whenever she updates an appointment, not all of the tracking responses (ie. acceptances) are appearing on the tracking tab - even though she has seen them come into her Inbox, and she has definitely opened the email responses to ensure they are registering. Does anyone have any ideas why this might be happening? Kind regards JD2
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