Sue,

I have tried all you have posted in this thread, deleted the FRMCACHE.DAT from the forms folder, and also deleted 'IPM.Note.bw_std' which is the name of our custom form - those are the only 2 things in that folder, and yes I have view system/hidden files on.

I opened a form and it installed it on my machine again- I can forward messages fine that are sent by people internally (ie sent from people who are using the standard form) but anything we recieve from external (ie who haven't used our form) we can't forward.

Some (but not all) people have no trouble forwarding emails from within their inbox - but no one in the office can forward emails from external people that are in the public folders.

The custom form actions have not changed since last week when we were using outlook 2003, Forward is Enabled, creates form of type BW_Std (which is our custom form), address form like 'Forward', When Responding respects users default, and adds prefix FW to it. - All standard stuff, and all of this was working fine and still does work fine in outlook 2003.