Renae,
This helped me - I was having the same problem. My only question is how do
you get rid of the old address book once you create the new one and import
the csv file? I now have 2 Contacts folders, old and new, and I want to
delete the old one, but the program won't allow me to do so.
Thanks for your help!
Terri

"renae" wrote:

It turns out I didn't miss anything. I contacted Microsoft after all this and
the tech there was able to solve the problem. He also tried all the things
you recommended and that I already did, which did not solve the problem. He
ended up exporting all my contacts in a comma delimited file, then importing
them into a new contacts folder which seemed to fix it. I had tried a similar
thing but I exported in the .pst format which didn't fix it.

BTW, I didn't say I renamed the Contacts folder, I said I renamed the name
of the Address book. Which had no effect on anything. Also, you can add names
in the address book and have them be added to your contacts. When in the
address book, under the file menu, if you click new entry, there is an option
to add it to your contacts. It's not what I would normally do, but it works
just fine under normal conditions and I was trying to trouble shoot.

Thanks for all your help on this... we all learned something new!

"Russ Valentine [MVP-Outlook]" wrote:

You missed a step somewhere, but have not posted enough information for me
to figure out where. There are many things you are still doing wrong, such
as trying to rename a Contacts Folder in the address book interface or
trying to add any contact information through the address book interface.
Some of what you are posting is also inconsistent. For example, you simply
cannot change the name of your default Contacts Folder, yet you claim you
did.
If you follow the instructions precisely, they will work. They do for
everyone else. If you can post precise steps used and precise outcomes of
what you try, we might be able to see what you are doing wrong.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
When you look at the folder properties, you can change the name of your
address book. That's all I did by naming it Contacts 2. I named it back to
contacts, it doesn't matter. I followed the instructions exactly. This did
not fix the proplem. I am a very experienced computer user, I know what I
am
doing. I even had someone else who is also an expert computer user with me
the last time I tried each and every step outlined to make sure I was
following instructions exactly. It just did not fix the problem. It is
quite
baffling.
If I add an address through the address book function it appears
correctly.
It shows in my contact list as well. If I add a contact to my contacts, it
does not display in the address book.

"Russ Valentine [MVP-Outlook]" wrote:

Explain "I named the address book Contacts 2." That makes no sense.
Everything will work fine when you follow the steps correctly.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
I created a new email profile following the instruction in the first
link
you
sent. I did everything exactly as it said.
I then launched Outlook with the new profile. Then I went to the Tools
menu
and options, email account and set the Outlook to use the existing data
files. I set the existing data files as the default.
Then I closed Outlookand reopened with the new profile.. Clicked on
Contacts. From the File menu I clicked on folder properties. On the
Outlook
Address book tab, the check box to use this folder for Outlook Adrdes
book
is
grayed out and already checked. I named the address book Contacts2 so I
could
tell it apart from any existing.

I click on the address book icon to open the address book. I choose the
contacts2 address book and it looks exactly the same as it did. No
email
addresses.




"Russ Valentine [MVP-Outlook]" wrote:

Unclear post. Clarify what you mean by "I opened Outlook with the new
profile. I set it as my default. I set
the profile to use the data file that had all my data."
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
I created a new profile following the instructions on the link you
sent.
I
then I opened Outlook with the new profile. I set it as my default.
I
set
the profile to use the data file that had all my data. I looked in
the
address book, nothing had changed. Since it didn't seem to work, I
created
a
new folder for contacts and copied my existing contacts into it,
set
my
address book to use the new contact folder just to see if it would
change
things. It didn't. I believe I did it as you explained. I know I
shouldn't
have had to copy any contacts, I was just trying to see if I could
get
it
to
work.

Can you see that I did something wrong or forgot a step?





"Russ Valentine [MVP-Outlook]" wrote:

Clearly you did not do what you should have. We have no idea what
you
did
wrong because we have no idea what you did. Tell us, or read the
instructions again and follow them. No one told you to create a new
account.
At no time would you need to copy your Contacts.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
Ok, I did everything... Created a new account, followed all
instructions.
Still the same result. I even copied all my contacts to a new
folder,
told
that folder to show on Address books, chose it as the folder to
use,
and
still no email addresses!

"Russ Valentine [MVP-Outlook]" wrote:

No. That won't help at all. Create a new profile. Make sure you
take
note
of
the name and location of your current data file before you do:
http://support.microsoft.com/default...roduct=out2003

Open your data file in the new profile and set it as your
default.
Then
configure your Outlook Address Book Service:
http://support.microsoft.com/default...Product=ol2002
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...
I'm not sure of how to do that. Should I remove Outlook and
reinstall?

"Russ Valentine [MVP-Outlook]" wrote:

Bingo. I knew there was more to this story. If you did an in
place
upgrade
of Outlook, you have a corrupt profile. You must create a new
Outlook
profile from scratch, connect it to your previous data file,
and
configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
"Renae" wrote in message
...
So, just to be clear. This used to work fine. I have been
using
Outlook
for
many years. I updated to Office 07 a few months ago I don't
know
if
this
is a
result as I don't use the address book very much. I usually
use
my
contacts
folder to view contacts. I recently wanted to make a
distribution
list,
so
I
went to the address book and saw that most of my names were
missing
their
email addresses although they display fine in contacts.
Everything
in
the
contacts folder looks fine, only in the address book no
email
addresses.
There are a few that display and I think they are emails
that
I
have
recently
added. I think it may have been a result of the update. I
have
hundreds
of
contacts and in the address book I have about 6 email
addresses.

When I updated, I did not change anything. All that
displays
in
the
address
book is the person's name.
I didn't specifically set up anything. When I look at the
options,
it
says
it is using my outlook contacts. What specifically would
you
like
me
to
check?

"Russ Valentine [MVP-Outlook]" wrote:

That does not mean it is the correct folder. If it were,
it
would
display
every valid, resolved electronic address in that folder,
which
you
claim
it
does not. Tell us the rest of the story of how you created
this
folder
and
configured the Outlook Address Book Service in this
profile.
Tell
us
what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message
...


"Russ Valentine [MVP-Outlook]" wrote:

Verify that you have the Outlook Address Book Service
displaying
the
correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in
message
...
When I look at my contacts through Outllok 07, I see
all
information.
When
I
look in the address book, most of the email addresses
and
additional
information is missing. I don't know how to make them
sync
up.
I
have
the
address book set to look at Contacts. The names are
there,
just