Are these the same contacts that cannot be added to the user's AB? If yes,
what is unique about the contacts that cannot be added?

--�
Milly Staples [MVP - Outlook]

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After furious head scratching, Francisco asked:

| Using Outlook 2003 connecting to Exchange 2003 mailboxes. Some Users
| are not able to add contacts from the Global Address List. These are
| the steps that they are taking ...
|
| 1.) On the Menu Bar, select Tools, then click Address Book
| 2.) In the “Show names from the�, be sure Global Address List is
| listed. (You should now be able to see the Global Address List)
| 3.) Have them look for the contact(s) they would like to import to
| their local contacts list, Right Click and select Add Contact
| 4.) Then Save & Close
|
| At step 3 the "Add Contact" is greyed out ... they are not able to
| select this option.
|
| Any help would be great!!
| - Francisco