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#1
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There is a user in our company that cannot see all the contacts in his
contacts folder in Outlook XP. If he goes to the address book and looks for the contact there under contacts, he will find the contact. I am able to open his contacts folder from the Exchange 2000 server and can see the contact he is not able to see. He is viewing the contacts as Address Cards. Does anyone have any ideas on why he wouldn't be able to see all of his contacts when just going into his contacts folder? Thanks |
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#2
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Amie wrote:
There is a user in our company that cannot see all the contacts in his contacts folder in Outlook XP. If he goes to the address book and looks for the contact there under contacts, he will find the contact. I am able to open his contacts folder from the Exchange 2000 server and can see the contact he is not able to see. Does it make a difference when Cached Exchange mode is the opposite of that it is now? -- Brian Tillman |
#3
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The user is using Outlook XP so there is no cached exchange mode... but I am
guessing it is like offline folders. The user stated that he was not working offline, but I do believe he has set up his outlook to work offline at times. Now that I think about it, I will have to double check with him about this. "Brian Tillman" wrote: Amie wrote: There is a user in our company that cannot see all the contacts in his contacts folder in Outlook XP. If he goes to the address book and looks for the contact there under contacts, he will find the contact. I am able to open his contacts folder from the Exchange 2000 server and can see the contact he is not able to see. Does it make a difference when Cached Exchange mode is the opposite of that it is now? -- Brian Tillman |
#4
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It turns out the user is working online. So he is attached to the exchange
server. What else could cause this? Thanks. Amie "Brian Tillman" wrote: Amie wrote: There is a user in our company that cannot see all the contacts in his contacts folder in Outlook XP. If he goes to the address book and looks for the contact there under contacts, he will find the contact. I am able to open his contacts folder from the Exchange 2000 server and can see the contact he is not able to see. Does it make a difference when Cached Exchange mode is the opposite of that it is now? -- Brian Tillman |
#5
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Amie wrote:
It turns out the user is working online. So he is attached to the exchange server. What else could cause this? If he switches to another view, like a list view, does the missing data show? -- Brian Tillman |
#6
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List view does not show the missing data. I also had him check for any
filtering and he is not filtering anything in contacts. "Brian Tillman" wrote: Amie wrote: It turns out the user is working online. So he is attached to the exchange server. What else could cause this? If he switches to another view, like a list view, does the missing data show? -- Brian Tillman |
#7
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Amie wrote:
List view does not show the missing data. I also had him check for any filtering and he is not filtering anything in contacts. I can't devise any conditions in my mind that would produce this behavior. Perhaps someone else will be able to do so. -- Brian Tillman |
#8
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Thank you for your input.
"Brian Tillman" wrote: Amie wrote: List view does not show the missing data. I also had him check for any filtering and he is not filtering anything in contacts. I can't devise any conditions in my mind that would produce this behavior. Perhaps someone else will be able to do so. -- Brian Tillman |
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