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#1
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Hi,
I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
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#2
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Uninstalling OL has no impact on the mail Profile, niether does a repair.
Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() Hi, I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#3
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Thanks for that, I had noticed something about the Mail icon in the Control
Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() Hi, I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#4
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your welcome
"Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() Hi, I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#5
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I'm having the same problem with a new Vista machine I'm installing. I went
to control panel expecting to find the Mail Applet you mentioned, but couldn't locate it. I have three other machines here working fine with the exchange server using exactly the same settings I've installed on this new machine -- the others are XP not Vista, but we have other users on Vista who get into the server just fine. What is the issue here? Thanks. "DL" wrote: your welcome "Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#6
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In Vista you enable Classic View in Control Panel, mail applet should then
be visible "Tish" wrote in message ... I'm having the same problem with a new Vista machine I'm installing. I went to control panel expecting to find the Mail Applet you mentioned, but couldn't locate it. I have three other machines here working fine with the exchange server using exactly the same settings I've installed on this new machine -- the others are XP not Vista, but we have other users on Vista who get into the server just fine. What is the issue here? Thanks. "DL" wrote: your welcome "Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#7
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I must be having a 'blind spot' (not that I don't have that often -- just not
normally at 8 a.m. when I'm 'fresh'. I actually already had Vista configured with the Classic Control panel -- figuring that since I'm new to Vista I'd have the least possible new screens until I learn the mandatory ones. But I still don't see the mail applet. It's definitely not under anything called mail -- which is where I find it on this xp portable on which I'm typing this e-mail to you. In Vista is that mail applet hidden under some general classification? Did you ever get your Vista machine to connect with your server? "DL" wrote: In Vista you enable Classic View in Control Panel, mail applet should then be visible "Tish" wrote in message ... I'm having the same problem with a new Vista machine I'm installing. I went to control panel expecting to find the Mail Applet you mentioned, but couldn't locate it. I have three other machines here working fine with the exchange server using exactly the same settings I've installed on this new machine -- the others are XP not Vista, but we have other users on Vista who get into the server just fine. What is the issue here? Thanks. "DL" wrote: your welcome "Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() I'm having a small problem. I managed to mess up setting up an email account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default e-mail folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#8
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Check the option to show 32 bit .cpl in the control panel
You can also access the Profile via Outlook Data File Management, if you have the desktop shortcut "Tish" wrote in message ... I must be having a 'blind spot' (not that I don't have that often -- just not normally at 8 a.m. when I'm 'fresh'. I actually already had Vista configured with the Classic Control panel -- figuring that since I'm new to Vista I'd have the least possible new screens until I learn the mandatory ones. But I still don't see the mail applet. It's definitely not under anything called mail -- which is where I find it on this xp portable on which I'm typing this e-mail to you. In Vista is that mail applet hidden under some general classification? Did you ever get your Vista machine to connect with your server? "DL" wrote: In Vista you enable Classic View in Control Panel, mail applet should then be visible "Tish" wrote in message ... I'm having the same problem with a new Vista machine I'm installing. I went to control panel expecting to find the Mail Applet you mentioned, but couldn't locate it. I have three other machines here working fine with the exchange server using exactly the same settings I've installed on this new machine -- the others are XP not Vista, but we have other users on Vista who get into the server just fine. What is the issue here? Thanks. "DL" wrote: your welcome "Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() I'm having a small problem. I managed to mess up setting up an account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#9
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Found it! However the applet just does the same thing as right clicking on
the Outlook icon before opening. I tried it again anyway. No dice. Did you ever get yours working? If so, how? "DL" wrote: Check the option to show 32 bit .cpl in the control panel You can also access the Profile via Outlook Data File Management, if you have the desktop shortcut "Tish" wrote in message ... I must be having a 'blind spot' (not that I don't have that often -- just not normally at 8 a.m. when I'm 'fresh'. I actually already had Vista configured with the Classic Control panel -- figuring that since I'm new to Vista I'd have the least possible new screens until I learn the mandatory ones. But I still don't see the mail applet. It's definitely not under anything called mail -- which is where I find it on this xp portable on which I'm typing this e-mail to you. In Vista is that mail applet hidden under some general classification? Did you ever get your Vista machine to connect with your server? "DL" wrote: In Vista you enable Classic View in Control Panel, mail applet should then be visible "Tish" wrote in message ... I'm having the same problem with a new Vista machine I'm installing. I went to control panel expecting to find the Mail Applet you mentioned, but couldn't locate it. I have three other machines here working fine with the exchange server using exactly the same settings I've installed on this new machine -- the others are XP not Vista, but we have other users on Vista who get into the server just fine. What is the issue here? Thanks. "DL" wrote: your welcome "Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() I'm having a small problem. I managed to mess up setting up an account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
#10
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Still periodically struggling with this problem on that same workstation
(which fortunately only gets used every six weeks!) Did anyone come up with an answer. Someone told me that I should just upgrade to Vista Business and that would take care of the problem.....is that the answer? "Tish" wrote: Found it! However the applet just does the same thing as right clicking on the Outlook icon before opening. I tried it again anyway. No dice. Did you ever get yours working? If so, how? "DL" wrote: Check the option to show 32 bit .cpl in the control panel You can also access the Profile via Outlook Data File Management, if you have the desktop shortcut "Tish" wrote in message ... I must be having a 'blind spot' (not that I don't have that often -- just not normally at 8 a.m. when I'm 'fresh'. I actually already had Vista configured with the Classic Control panel -- figuring that since I'm new to Vista I'd have the least possible new screens until I learn the mandatory ones. But I still don't see the mail applet. It's definitely not under anything called mail -- which is where I find it on this xp portable on which I'm typing this e-mail to you. In Vista is that mail applet hidden under some general classification? Did you ever get your Vista machine to connect with your server? "DL" wrote: In Vista you enable Classic View in Control Panel, mail applet should then be visible "Tish" wrote in message ... I'm having the same problem with a new Vista machine I'm installing. I went to control panel expecting to find the Mail Applet you mentioned, but couldn't locate it. I have three other machines here working fine with the exchange server using exactly the same settings I've installed on this new machine -- the others are XP not Vista, but we have other users on Vista who get into the server just fine. What is the issue here? Thanks. "DL" wrote: your welcome "Namahsa" wrote in message ... Thanks for that, I had noticed something about the Mail icon in the Control Panel but had forgotten it after being unable to find it. Still couldn't until I searched for it... must be a bit blind. I have managed to remove the profile and start afresh. Thanks for help. "DL" wrote: Uninstalling OL has no impact on the mail Profile, niether does a repair. Either use the mail applet in the control panel to correctly configure the account or type of server, eg pop or exchange Or create a new Profile & start over "Namahsa" wrote in message news ![]() I'm having a small problem. I managed to mess up setting up an account the first time I loaded Outlook 2007 up, now everytime I attempt to start Outlook 2007 it keeps trying to set-up that email account. ----Description of problem---- I get a window saying "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action" Clicking OK gives the window (1) asking for my Microsoft Exchange Server and my mailbox name, with a button to "Check Name" next to the mail box entry. If I enter my details and try to check the name it says "The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." The only way to exit this window is by clicking OK. Back to the entry window above (1). If I click OK it gives an error, if I click cancel it gives a window with "Cannot open your default folders. The file C:\Users\Myaccname\AppData\Local\Microsoft\Outlook \outlook.ost is not an offline folder file." Only way to exit window is by clicking OK, and this causes Outlook to shut down. ----What I've done---- I've tried to uninstall Outlook numerous times (successfully I might add), as well as removing the entire Office package. But always the message appears, I've tried to follow some of the more in-detail descriptions of removing Outlook but they don't seem applicable as the program is uninstalling, but the settings aren't. Also most of the Reg Keys/Files and folders that should be removied simply aren't there when I look for them to remove them. ----What I think I need---- Some method of removing all settings that are stored on the computer about Outlook. Removing the program via Add/Remove Programs is not sufficient. I am running Vista Business with no external virus checkers etc. Any help would be most appreciated. |
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