After my Office was activated (two weeks after installing it), Outlook
stopped working correctly. It sends, but doesn't receive. Nothing happens
when I click the Send/Receive button and I have to choose Accept for the
agreement every time I open it (and again when I send a message).

Hi Des,

have a look on this site :

"I can send, but not receive e-mail messages"
http://office.microsoft.com/en-us/ou...117021033.aspx

Maybe it helps.

--
Oliver Vukovics
Share your Outlook PST files without Exchange: Public ShareFolder
Synchronisation for Outlook and Exchange: Public SyncTool
http://www.publicshareware.com


"Des" Des @discussions.microsoft.com schrieb im Newsbeitrag
...
After my Office was activated (two weeks after installing it), Outlook
stopped working correctly. It sends, but doesn't receive. Nothing
happens
when I click the Send/Receive button and I have to choose Accept for the
agreement every time I open it (and again when I send a message).

That just tells you to click the Send/Receive button on the toolbar. When I
do that, nothing happens. The problem has to be software related, why would
I still be getting the Accept/Decline message on the activation screen
(although it tells me I'm already activated)?


"Oliver Vukovics" wrote:

Hi Des,

have a look on this site :

"I can send, but not receive e-mail messages"
http://office.microsoft.com/en-us/ou...117021033.aspx

Maybe it helps.

--
Oliver Vukovics
Share your Outlook PST files without Exchange: Public ShareFolder
Synchronisation for Outlook and Exchange: Public SyncTool
http://www.publicshareware.com

Try creating a new Outlook profile; new profiles can and have cured many
really bizarre problems.

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

"Des" wrote in message
...
That just tells you to click the Send/Receive button on the toolbar. When
I
do that, nothing happens. The problem has to be software related, why
would
I still be getting the Accept/Decline message on the activation screen
(although it tells me I'm already activated)?


"Oliver Vukovics" wrote:

Hi Des,

have a look on this site :

"I can send, but not receive e-mail messages"
http://office.microsoft.com/en-us/ou...117021033.aspx

Maybe it helps.

--
Oliver Vukovics
Share your Outlook PST files without Exchange: Public ShareFolder
Synchronisation for Outlook and Exchange: Public SyncTool
http://www.publicshareware.com

On 28 Nov, 23:10, "Hal Hostetler [MVP P/I]" wrote:
Try creating a newOutlookprofile; new profiles can and have cured many
really bizarre problems.

http://support.microsoft.com/kb/829918/en-us
How to create a new e-mail profile inOutlook2007 and inOutlook2003

Have the same problem as Des. Have tried to create *numerous* new
profiles from both inside Outlook and the Control panel but the ****
will not work. Even with entirely new pst files send/receive does not
work.

This stinks. Here I pay money for a software package and still have to
spend 5 hours (so far) trying to find out why the email client cannot
send and receive emails. MICROSOFT, you think we can manage without
this function and should stop complaining?

wrote:

This stinks. Here I pay money for a software package and still have to
spend 5 hours (so far) trying to find out why the email client cannot
send and receive emails. MICROSOFT, you think we can manage without
this function and should stop complaining?

If you purchased Office recently, you have 90 days of free support from
Microsoft. GIve them a call.
--
Brian Tillman [MVP-Outlook]

Brian, it has been over 90 days for me and I am having a lot of difficulty
with outlook. Cannot get it to do anything with out errors popping up. I have
deleted it and redownloaded it from Microsoft site. But still having
problems. Any suggestions.
Maureen

"Brian Tillman" wrote:

wrote:

This stinks. Here I pay money for a software package and still have to
spend 5 hours (so far) trying to find out why the email client cannot
send and receive emails. MICROSOFT, you think we can manage without
this function and should stop complaining?

If you purchased Office recently, you have 90 days of free support from
Microsoft. GIve them a call.
--
Brian Tillman [MVP-Outlook]

Maureen wrote:

Brian, it has been over 90 days for me and I am having a lot of
difficulty with outlook. Cannot get it to do anything with out errors
popping up. I have deleted it and redownloaded it from Microsoft
site. But still having problems. Any suggestions.

You'll need to me much more precise in describing the problem, including
posting the exact text of the errors and exactly what you're doing when they
occur. I also recommend starting your own thread and no piggy-backing on
someone else's.
--
Brian Tillman [MVP-Outlook]

On 5 Dec, 23:57, "Brian Tillman" wrote:
wrote:
This stinks. Here I pay money for a software package and still have to
spend 5 hours (so far) trying to find out why the email client cannot
send and receive emails. MICROSOFT, you think we can manage without
this function and should stop complaining?

If you purchased Office recently, you have 90 days of free support from
Microsoft. GIve them a call.
--
Brian Tillman [MVP-Outlook]

Brian, it's more than 90 days now, but what would the customer support
know that is not published in the KB? I followed the instruction at
http://support.microsoft.com/kb/829918/en-us closely and it still does
not help.

"Jan" was more lucky in the end:
http://groups.google.com/group/micro...d1774eb54c358e

Reinstalling Outlook made the difference (probably together with
recreation of mail profiles). I got the features I wanted:
* send mail
* receive mail

That's what I call a killer application.