Verizon helped set the account up - I noticed that there are other similar
postings about Outlook 2007 with similar error numbers. When you say "we
don't know..." does that mean that Microsoft can't help us at all?
Thanks!

"Milly Staples [MVP - Outlook]" wrote:

We don't know - check with Verizon as most ISPs will list the mail account settings prominently in their Help pages.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, suejay asked:

| Just installed Outlook 2007 with several email accounts. Everything
| was fine for a few days - but today we are receiving an error message
| when receiving from a verizon acccount Error oX800CCC1A - Your
| connection does not support the encryption type you have specified.
| Try changing the encryption method. What should the encryption method
| be? We are running WinXP, Office/Outlook 2007.
|
| Thanks!