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#11
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Outlook to Outlook Express ..all inbox, contacts etc. lost HEL
How about you give us an accurate, complete description of just what
happened here including the specific answers to my questions. I'll repeat them: 1. Were you using Outlook or Outlook Express as your default mail application? 2. If you were using Outlook, what were the steps that lead to its "vanishing" and from where did it vanish? The things you seem to now be partially recalling, like crashes and error messages are the only way we have to solve your issue. You haven't posted enough information for anyone even to start on this. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Servers out of sync huh? Should you tell someone in IT about that? :-) (sorry couldn't resist) back to my lost email.... The icons from the desktop are "gone" as well. Not there anywhere on the desktop. Used to be there, not there. that is how I first realized that it was missing I just looked at the start menu. there - OUtlook Express is listed and there is somethign that says E-Mail. when I select E-Mail the "Internet Properties" pop-up appears. I cannot tell you how long that has been like that because I never had to go to the start-up menu to bring up Outlook. Just that is like that now. What do you mean "windows explorer default location" Where is that? Am I missing something obvious? Please be a bit more specific. "Russ Valentine [MVP-Outlook]" wrote: Nowhere. Microsoft's news servers are out of synch. Posts and replies may or may not appear as they should, so I only saw yours tonight. I see there is more information trickling in. So what exactly went missing? Outlook's Quick Launch icon or something else? Can you launch Outlook from its default location in Windows Explorer or from the Start menu? -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Russ, where did you go? "Janet R. , NJ" wrote: no, I am not saying that. I am saying that after an update and a reboot I noticed it was gone. Now, I do not know if they had anything to do with it, but that's when I noticed it was not on the toolbar anymore. Again, It did not just disappear while I was using it. Does this help ? Wait -- I just remembered when the machine wanted to reboot it could not beacuse it thought oulook was running. It was no where on the screen, so I had to "end task" . Not the application - it was not listed, but in the process list. This was not the first time over the years I had to do that. Any other info I can provide pls ask. "Russ Valentine [MVP-Outlook]" wrote: Are you saying that you were using Outlook and the program just disappeared? If so, there is much more to your story than you have told us. Outlook doesn't just wander off on its own. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... here is what happened - I went to open Outlook, the icon was not on my desktop (the bottom tool bar ). I could not find it in the programs list either. It was not there. I did find outlook express, so I started that program (was this the error), with the assumption (which may be incorrect, pls let me know) that this was an "update". I had never used outlook expresss before.. But this begs he question --if they are not realated what happened to all of the saved mail folders from the other program, which is what I am after. I did a dbx serach thinking that if there were two sets them maybe that there were two versions - but only one set came up. Does this help -- shed light? Let me know if more details are needed. Thank you, thank you for help. The information I cannot find is so important. "Russ Valentine [MVP-Outlook]" wrote: Outlook is not an upgrade to Outlook Express. The two programs are unrelated. So your post makes no sense. Clarify it. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" Janet R. , wrote in message ... Long story short..email was upgraded to Outlook express (from outlook) and now.. inbox contents lost, address book lost, folders lost, EVERYTHING before the upgrade lost. Was it saved? or was the "new version" just overwritten on the old files. PLEASE HELP. Did I have a back up? Shoot me now, but no. |
Ads |
#12
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Outlook to Outlook Express ..all inbox, contacts etc. lost HEL
Lets try this again Mr. Valentine
1. I WAS using Oulook for the past 5 years as my default mail 2.On or about the 5 th of May I went to use Outlook and the icons were not on my desk top. What was there was Outlook Express. 3. The events that happened, that may or may not be related, are to the best of my recall are as follows - Microsoft tried to do an automtatic update, but it failed because something regarding frontpage failed. It asked for the disk,but since I do not use frontpage I used the Add/Remove program and removed Fontpage. Then the Update ran again & successfully completed. -Note: During the "remove" of frontapge or the "update" (I do not recall , but it was one of them ) it asked to close all apps. I did so. At the time of this Outlook was up and running as was Explorer. I exited OUlook through the 'file' pulldown menu. Explorer I used the 'X'. This was the last known time OUtlook was running on my computer. - Then during the shutdown process for the restart, although no application were running (either in the open window state, nor iconified on the tool bar) it said that I should close Outlook. I then proceeded to open the Task Manager and found the OUtlook.exe and did an end process. Note - OUlook was NOT listed in the Applications tab, just the Process Tab. I had to end the Process. Note - this happened often. That is, when I did a restart or shurdown - although Outlook was not open and running on the desktop it thought it was and I had to end process. Note - when I selected the OUtlook.exe and selected end process - the application also went through a Word "shutdown" saying there were changes to the normal doc do I want to save the changes? I would have to go throught that process. Again - this was somewhat a normal experience for me. It happened often. -Once all that was done the reboot completed. the next person to use the machine once it was running again was my 7 year old daughter who accessed Explorer. Webkinz to be exact. I do not know for sure if OUtlook ever came up when she turned it on -as I was not there. I do know that it was not there awhen I went to use it OUtlook Express was. Being ignorant to their differences, I started the program and right away realized that - my addressbook was gone/empty. my inbox was gone/empty. my saved files ..gone tec., etc. i serached for .dbx files and only saw the ones realted to Outlook Express. I then looked at the "start menu" at your suggestion and saw the EMail entry. when I selected that the "internet properties" pop-up came up. was it always like that?I do not know. I never used it before. OUlook was always on the desktop in two places. Currently under the Set Access Programs and Defaults it all says Outlook Express. Please do not ask if it ever said Outlook - because I never looked there before as my programs, including Outlook, were always running. But that is what it says now. This is the information I have - does this make it any clearer for you? Do you need ANYTHING ELSE? its strange -its frustrating -- can you help? Janet "Russ Valentine [MVP-Outlook]" wrote: How about you give us an accurate, complete description of just what happened here including the specific answers to my questions. I'll repeat them: 1. Were you using Outlook or Outlook Express as your default mail application? 2. If you were using Outlook, what were the steps that lead to its "vanishing" and from where did it vanish? The things you seem to now be partially recalling, like crashes and error messages are the only way we have to solve your issue. You haven't posted enough information for anyone even to start on this. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Servers out of sync huh? Should you tell someone in IT about that? :-) (sorry couldn't resist) back to my lost email.... The icons from the desktop are "gone" as well. Not there anywhere on the desktop. Used to be there, not there. that is how I first realized that it was missing I just looked at the start menu. there - OUtlook Express is listed and there is somethign that says E-Mail. when I select E-Mail the "Internet Properties" pop-up appears. I cannot tell you how long that has been like that because I never had to go to the start-up menu to bring up Outlook. Just that is like that now. What do you mean "windows explorer default location" Where is that? Am I missing something obvious? Please be a bit more specific. "Russ Valentine [MVP-Outlook]" wrote: Nowhere. Microsoft's news servers are out of synch. Posts and replies may or may not appear as they should, so I only saw yours tonight. I see there is more information trickling in. So what exactly went missing? Outlook's Quick Launch icon or something else? Can you launch Outlook from its default location in Windows Explorer or from the Start menu? -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Russ, where did you go? "Janet R. , NJ" wrote: no, I am not saying that. I am saying that after an update and a reboot I noticed it was gone. Now, I do not know if they had anything to do with it, but that's when I noticed it was not on the toolbar anymore. Again, It did not just disappear while I was using it. Does this help ? Wait -- I just remembered when the machine wanted to reboot it could not beacuse it thought oulook was running. It was no where on the screen, so I had to "end task" . Not the application - it was not listed, but in the process list. This was not the first time over the years I had to do that. Any other info I can provide pls ask. "Russ Valentine [MVP-Outlook]" wrote: Are you saying that you were using Outlook and the program just disappeared? If so, there is much more to your story than you have told us. Outlook doesn't just wander off on its own. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... here is what happened - I went to open Outlook, the icon was not on my desktop (the bottom tool bar ). I could not find it in the programs list either. It was not there. I did find outlook express, so I started that program (was this the error), with the assumption (which may be incorrect, pls let me know) that this was an "update". I had never used outlook expresss before.. But this begs he question --if they are not realated what happened to all of the saved mail folders from the other program, which is what I am after. I did a dbx serach thinking that if there were two sets them maybe that there were two versions - but only one set came up. Does this help -- shed light? Let me know if more details are needed. Thank you, thank you for help. The information I cannot find is so important. "Russ Valentine [MVP-Outlook]" wrote: Outlook is not an upgrade to Outlook Express. The two programs are unrelated. So your post makes no sense. Clarify it. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" Janet R. , wrote in message ... Long story short..email was upgraded to Outlook express (from outlook) and now.. inbox contents lost, address book lost, folders lost, EVERYTHING before the upgrade lost. Was it saved? or was the "new version" just overwritten on the old files. PLEASE HELP. Did I have a back up? Shoot me now, but no. |
#13
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Outlook to Outlook Express ..all inbox, contacts etc. lost HEL
Have you tried repairing your Office installation?
Even if you unintentionally uninstalled Outlook, all your data will still be there. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Lets try this again Mr. Valentine 1. I WAS using Oulook for the past 5 years as my default mail 2.On or about the 5 th of May I went to use Outlook and the icons were not on my desk top. What was there was Outlook Express. 3. The events that happened, that may or may not be related, are to the best of my recall are as follows - Microsoft tried to do an automtatic update, but it failed because something regarding frontpage failed. It asked for the disk,but since I do not use frontpage I used the Add/Remove program and removed Fontpage. Then the Update ran again & successfully completed. -Note: During the "remove" of frontapge or the "update" (I do not recall , but it was one of them ) it asked to close all apps. I did so. At the time of this Outlook was up and running as was Explorer. I exited OUlook through the 'file' pulldown menu. Explorer I used the 'X'. This was the last known time OUtlook was running on my computer. - Then during the shutdown process for the restart, although no application were running (either in the open window state, nor iconified on the tool bar) it said that I should close Outlook. I then proceeded to open the Task Manager and found the OUtlook.exe and did an end process. Note - OUlook was NOT listed in the Applications tab, just the Process Tab. I had to end the Process. Note - this happened often. That is, when I did a restart or shurdown - although Outlook was not open and running on the desktop it thought it was and I had to end process. Note - when I selected the OUtlook.exe and selected end process - the application also went through a Word "shutdown" saying there were changes to the normal doc do I want to save the changes? I would have to go throught that process. Again - this was somewhat a normal experience for me. It happened often. -Once all that was done the reboot completed. the next person to use the machine once it was running again was my 7 year old daughter who accessed Explorer. Webkinz to be exact. I do not know for sure if OUtlook ever came up when she turned it on -as I was not there. I do know that it was not there awhen I went to use it OUtlook Express was. Being ignorant to their differences, I started the program and right away realized that - my addressbook was gone/empty. my inbox was gone/empty. my saved files ..gone tec., etc. i serached for .dbx files and only saw the ones realted to Outlook Express. I then looked at the "start menu" at your suggestion and saw the EMail entry. when I selected that the "internet properties" pop-up came up. was it always like that?I do not know. I never used it before. OUlook was always on the desktop in two places. Currently under the Set Access Programs and Defaults it all says Outlook Express. Please do not ask if it ever said Outlook - because I never looked there before as my programs, including Outlook, were always running. But that is what it says now. This is the information I have - does this make it any clearer for you? Do you need ANYTHING ELSE? its strange -its frustrating -- can you help? Janet "Russ Valentine [MVP-Outlook]" wrote: How about you give us an accurate, complete description of just what happened here including the specific answers to my questions. I'll repeat them: 1. Were you using Outlook or Outlook Express as your default mail application? 2. If you were using Outlook, what were the steps that lead to its "vanishing" and from where did it vanish? The things you seem to now be partially recalling, like crashes and error messages are the only way we have to solve your issue. You haven't posted enough information for anyone even to start on this. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Servers out of sync huh? Should you tell someone in IT about that? :-) (sorry couldn't resist) back to my lost email.... The icons from the desktop are "gone" as well. Not there anywhere on the desktop. Used to be there, not there. that is how I first realized that it was missing I just looked at the start menu. there - OUtlook Express is listed and there is somethign that says E-Mail. when I select E-Mail the "Internet Properties" pop-up appears. I cannot tell you how long that has been like that because I never had to go to the start-up menu to bring up Outlook. Just that is like that now. What do you mean "windows explorer default location" Where is that? Am I missing something obvious? Please be a bit more specific. "Russ Valentine [MVP-Outlook]" wrote: Nowhere. Microsoft's news servers are out of synch. Posts and replies may or may not appear as they should, so I only saw yours tonight. I see there is more information trickling in. So what exactly went missing? Outlook's Quick Launch icon or something else? Can you launch Outlook from its default location in Windows Explorer or from the Start menu? -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Russ, where did you go? "Janet R. , NJ" wrote: no, I am not saying that. I am saying that after an update and a reboot I noticed it was gone. Now, I do not know if they had anything to do with it, but that's when I noticed it was not on the toolbar anymore. Again, It did not just disappear while I was using it. Does this help ? Wait -- I just remembered when the machine wanted to reboot it could not beacuse it thought oulook was running. It was no where on the screen, so I had to "end task" . Not the application - it was not listed, but in the process list. This was not the first time over the years I had to do that. Any other info I can provide pls ask. "Russ Valentine [MVP-Outlook]" wrote: Are you saying that you were using Outlook and the program just disappeared? If so, there is much more to your story than you have told us. Outlook doesn't just wander off on its own. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... here is what happened - I went to open Outlook, the icon was not on my desktop (the bottom tool bar ). I could not find it in the programs list either. It was not there. I did find outlook express, so I started that program (was this the error), with the assumption (which may be incorrect, pls let me know) that this was an "update". I had never used outlook expresss before.. But this begs he question --if they are not realated what happened to all of the saved mail folders from the other program, which is what I am after. I did a dbx serach thinking that if there were two sets them maybe that there were two versions - but only one set came up. Does this help -- shed light? Let me know if more details are needed. Thank you, thank you for help. The information I cannot find is so important. "Russ Valentine [MVP-Outlook]" wrote: Outlook is not an upgrade to Outlook Express. The two programs are unrelated. So your post makes no sense. Clarify it. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" Janet R. , wrote in message ... Long story short..email was upgraded to Outlook express (from outlook) and now.. inbox contents lost, address book lost, folders lost, EVERYTHING before the upgrade lost. Was it saved? or was the "new version" just overwritten on the old files. PLEASE HELP. Did I have a back up? Shoot me now, but no. |
#14
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Outlook to Outlook Express ..all inbox, contacts etc. lost HEL
No, I have not tried reparing the installation. Exactly, How do I go about
doing that? Where would the data reside? Russ, my objective is to retrieve and access my old Outlook files/data. I am not particular to either Outlook vs Express. (Should I be? Is one "better" than another?) How are they different -- look and feel is - but technically is one more robust than the other? with this said - IF the data is there - can the outlook files be imported &/or set so that Express uses it? Or is it apples and oranges? What is your techical advice? I will follow it. I just need the data. Again, thank you for your help. "Russ Valentine [MVP-Outlook]" wrote: Have you tried repairing your Office installation? Even if you unintentionally uninstalled Outlook, all your data will still be there. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Lets try this again Mr. Valentine 1. I WAS using Oulook for the past 5 years as my default mail 2.On or about the 5 th of May I went to use Outlook and the icons were not on my desk top. What was there was Outlook Express. 3. The events that happened, that may or may not be related, are to the best of my recall are as follows - Microsoft tried to do an automtatic update, but it failed because something regarding frontpage failed. It asked for the disk,but since I do not use frontpage I used the Add/Remove program and removed Fontpage. Then the Update ran again & successfully completed. -Note: During the "remove" of frontapge or the "update" (I do not recall , but it was one of them ) it asked to close all apps. I did so. At the time of this Outlook was up and running as was Explorer. I exited OUlook through the 'file' pulldown menu. Explorer I used the 'X'. This was the last known time OUtlook was running on my computer. - Then during the shutdown process for the restart, although no application were running (either in the open window state, nor iconified on the tool bar) it said that I should close Outlook. I then proceeded to open the Task Manager and found the OUtlook.exe and did an end process. Note - OUlook was NOT listed in the Applications tab, just the Process Tab. I had to end the Process. Note - this happened often. That is, when I did a restart or shurdown - although Outlook was not open and running on the desktop it thought it was and I had to end process. Note - when I selected the OUtlook.exe and selected end process - the application also went through a Word "shutdown" saying there were changes to the normal doc do I want to save the changes? I would have to go throught that process. Again - this was somewhat a normal experience for me. It happened often. -Once all that was done the reboot completed. the next person to use the machine once it was running again was my 7 year old daughter who accessed Explorer. Webkinz to be exact. I do not know for sure if OUtlook ever came up when she turned it on -as I was not there. I do know that it was not there awhen I went to use it OUtlook Express was. Being ignorant to their differences, I started the program and right away realized that - my addressbook was gone/empty. my inbox was gone/empty. my saved files ..gone tec., etc. i serached for .dbx files and only saw the ones realted to Outlook Express. I then looked at the "start menu" at your suggestion and saw the EMail entry. when I selected that the "internet properties" pop-up came up. was it always like that?I do not know. I never used it before. OUlook was always on the desktop in two places. Currently under the Set Access Programs and Defaults it all says Outlook Express. Please do not ask if it ever said Outlook - because I never looked there before as my programs, including Outlook, were always running. But that is what it says now. This is the information I have - does this make it any clearer for you? Do you need ANYTHING ELSE? its strange -its frustrating -- can you help? Janet "Russ Valentine [MVP-Outlook]" wrote: How about you give us an accurate, complete description of just what happened here including the specific answers to my questions. I'll repeat them: 1. Were you using Outlook or Outlook Express as your default mail application? 2. If you were using Outlook, what were the steps that lead to its "vanishing" and from where did it vanish? The things you seem to now be partially recalling, like crashes and error messages are the only way we have to solve your issue. You haven't posted enough information for anyone even to start on this. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Servers out of sync huh? Should you tell someone in IT about that? :-) (sorry couldn't resist) back to my lost email.... The icons from the desktop are "gone" as well. Not there anywhere on the desktop. Used to be there, not there. that is how I first realized that it was missing I just looked at the start menu. there - OUtlook Express is listed and there is somethign that says E-Mail. when I select E-Mail the "Internet Properties" pop-up appears. I cannot tell you how long that has been like that because I never had to go to the start-up menu to bring up Outlook. Just that is like that now. What do you mean "windows explorer default location" Where is that? Am I missing something obvious? Please be a bit more specific. "Russ Valentine [MVP-Outlook]" wrote: Nowhere. Microsoft's news servers are out of synch. Posts and replies may or may not appear as they should, so I only saw yours tonight. I see there is more information trickling in. So what exactly went missing? Outlook's Quick Launch icon or something else? Can you launch Outlook from its default location in Windows Explorer or from the Start menu? -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Russ, where did you go? "Janet R. , NJ" wrote: no, I am not saying that. I am saying that after an update and a reboot I noticed it was gone. Now, I do not know if they had anything to do with it, but that's when I noticed it was not on the toolbar anymore. Again, It did not just disappear while I was using it. Does this help ? Wait -- I just remembered when the machine wanted to reboot it could not beacuse it thought oulook was running. It was no where on the screen, so I had to "end task" . Not the application - it was not listed, but in the process list. This was not the first time over the years I had to do that. Any other info I can provide pls ask. "Russ Valentine [MVP-Outlook]" wrote: Are you saying that you were using Outlook and the program just disappeared? If so, there is much more to your story than you have told us. Outlook doesn't just wander off on its own. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... here is what happened - I went to open Outlook, the icon was not on my desktop (the bottom tool bar ). I could not find it in the programs list either. It was not there. I did find outlook express, so I started that program (was this the error), with the assumption (which may be incorrect, pls let me know) that this was an "update". I had never used outlook expresss before.. But this begs he question --if they are not realated what happened to all of the saved mail folders from the other program, which is what I am after. I did a dbx serach thinking that if there were two sets them maybe that there were two versions - but only one set came up. Does this help -- shed light? Let me know if more details are needed. Thank you, thank you for help. The information I cannot find is so important. "Russ Valentine [MVP-Outlook]" wrote: Outlook is not an upgrade to Outlook Express. The two programs are unrelated. So your post makes no sense. Clarify it. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" Janet R. , wrote in message ... Long story short..email was upgraded to Outlook express (from outlook) and now.. inbox contents lost, address book lost, folders lost, EVERYTHING before the upgrade lost. Was it saved? or was the "new version" just overwritten on the old files. PLEASE HELP. Did I have a back up? Shoot me now, but no. |
#15
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Outlook to Outlook Express ..all inbox, contacts etc. lost HEL
Just run "Detect and Repair" from the Help Menu of any Office app. Or you
can insert the Office CD and run it from the maintenance wizard. It should restore your Office installation to its previous state. Sounds like you must have done some uninstalling by mistake. Once Outlook is installed, it may create a new profile with no accounts and no data. Just set up your accounts again and find and reuse your previous Outlook data file (PST file). The file you need is your Personal Folders file (*.pst) It's where all the mail, calendar, contacts etc are stored. Take a look at these pages for info on Outlook data backup or transfer: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/as...771141033.aspx Since you've been using Outlook for 5 years, I see little benefit in migrating to a completely different program now. Outlook Express has none of the PIM features and Office integration that Outlook does. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... No, I have not tried reparing the installation. Exactly, How do I go about doing that? Where would the data reside? Russ, my objective is to retrieve and access my old Outlook files/data. I am not particular to either Outlook vs Express. (Should I be? Is one "better" than another?) How are they different -- look and feel is - but technically is one more robust than the other? with this said - IF the data is there - can the outlook files be imported &/or set so that Express uses it? Or is it apples and oranges? What is your techical advice? I will follow it. I just need the data. Again, thank you for your help. "Russ Valentine [MVP-Outlook]" wrote: Have you tried repairing your Office installation? Even if you unintentionally uninstalled Outlook, all your data will still be there. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Lets try this again Mr. Valentine 1. I WAS using Oulook for the past 5 years as my default mail 2.On or about the 5 th of May I went to use Outlook and the icons were not on my desk top. What was there was Outlook Express. 3. The events that happened, that may or may not be related, are to the best of my recall are as follows - Microsoft tried to do an automtatic update, but it failed because something regarding frontpage failed. It asked for the disk,but since I do not use frontpage I used the Add/Remove program and removed Fontpage. Then the Update ran again & successfully completed. -Note: During the "remove" of frontapge or the "update" (I do not recall , but it was one of them ) it asked to close all apps. I did so. At the time of this Outlook was up and running as was Explorer. I exited OUlook through the 'file' pulldown menu. Explorer I used the 'X'. This was the last known time OUtlook was running on my computer. - Then during the shutdown process for the restart, although no application were running (either in the open window state, nor iconified on the tool bar) it said that I should close Outlook. I then proceeded to open the Task Manager and found the OUtlook.exe and did an end process. Note - OUlook was NOT listed in the Applications tab, just the Process Tab. I had to end the Process. Note - this happened often. That is, when I did a restart or shurdown - although Outlook was not open and running on the desktop it thought it was and I had to end process. Note - when I selected the OUtlook.exe and selected end process - the application also went through a Word "shutdown" saying there were changes to the normal doc do I want to save the changes? I would have to go throught that process. Again - this was somewhat a normal experience for me. It happened often. -Once all that was done the reboot completed. the next person to use the machine once it was running again was my 7 year old daughter who accessed Explorer. Webkinz to be exact. I do not know for sure if OUtlook ever came up when she turned it on -as I was not there. I do know that it was not there awhen I went to use it OUtlook Express was. Being ignorant to their differences, I started the program and right away realized that - my addressbook was gone/empty. my inbox was gone/empty. my saved files ..gone tec., etc. i serached for .dbx files and only saw the ones realted to Outlook Express. I then looked at the "start menu" at your suggestion and saw the EMail entry. when I selected that the "internet properties" pop-up came up. was it always like that?I do not know. I never used it before. OUlook was always on the desktop in two places. Currently under the Set Access Programs and Defaults it all says Outlook Express. Please do not ask if it ever said Outlook - because I never looked there before as my programs, including Outlook, were always running. But that is what it says now. This is the information I have - does this make it any clearer for you? Do you need ANYTHING ELSE? its strange -its frustrating -- can you help? Janet "Russ Valentine [MVP-Outlook]" wrote: How about you give us an accurate, complete description of just what happened here including the specific answers to my questions. I'll repeat them: 1. Were you using Outlook or Outlook Express as your default mail application? 2. If you were using Outlook, what were the steps that lead to its "vanishing" and from where did it vanish? The things you seem to now be partially recalling, like crashes and error messages are the only way we have to solve your issue. You haven't posted enough information for anyone even to start on this. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Servers out of sync huh? Should you tell someone in IT about that? :-) (sorry couldn't resist) back to my lost email.... The icons from the desktop are "gone" as well. Not there anywhere on the desktop. Used to be there, not there. that is how I first realized that it was missing I just looked at the start menu. there - OUtlook Express is listed and there is somethign that says E-Mail. when I select E-Mail the "Internet Properties" pop-up appears. I cannot tell you how long that has been like that because I never had to go to the start-up menu to bring up Outlook. Just that is like that now. What do you mean "windows explorer default location" Where is that? Am I missing something obvious? Please be a bit more specific. "Russ Valentine [MVP-Outlook]" wrote: Nowhere. Microsoft's news servers are out of synch. Posts and replies may or may not appear as they should, so I only saw yours tonight. I see there is more information trickling in. So what exactly went missing? Outlook's Quick Launch icon or something else? Can you launch Outlook from its default location in Windows Explorer or from the Start menu? -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... Russ, where did you go? "Janet R. , NJ" wrote: no, I am not saying that. I am saying that after an update and a reboot I noticed it was gone. Now, I do not know if they had anything to do with it, but that's when I noticed it was not on the toolbar anymore. Again, It did not just disappear while I was using it. Does this help ? Wait -- I just remembered when the machine wanted to reboot it could not beacuse it thought oulook was running. It was no where on the screen, so I had to "end task" . Not the application - it was not listed, but in the process list. This was not the first time over the years I had to do that. Any other info I can provide pls ask. "Russ Valentine [MVP-Outlook]" wrote: Are you saying that you were using Outlook and the program just disappeared? If so, there is much more to your story than you have told us. Outlook doesn't just wander off on its own. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" wrote in message ... here is what happened - I went to open Outlook, the icon was not on my desktop (the bottom tool bar ). I could not find it in the programs list either. It was not there. I did find outlook express, so I started that program (was this the error), with the assumption (which may be incorrect, pls let me know) that this was an "update". I had never used outlook expresss before.. But this begs he question --if they are not realated what happened to all of the saved mail folders from the other program, which is what I am after. I did a dbx serach thinking that if there were two sets them maybe that there were two versions - but only one set came up. Does this help -- shed light? Let me know if more details are needed. Thank you, thank you for help. The information I cannot find is so important. "Russ Valentine [MVP-Outlook]" wrote: Outlook is not an upgrade to Outlook Express. The two programs are unrelated. So your post makes no sense. Clarify it. -- Russ Valentine [MVP-Outlook] "Janet R. , NJ" Janet R. , wrote in message ... Long story short..email was upgraded to Outlook express (from outlook) and now.. inbox contents lost, address book lost, folders lost, EVERYTHING before the upgrade lost. Was it saved? or was the "new version" just overwritten on the old files. PLEASE HELP. Did I have a back up? Shoot me now, but no. |
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