A Microsoft Outlook email forum. Outlook Banter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Outlook Banter forum » Microsoft Outlook Email Newsgroups » Outlook - Installation
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Tags: , , , ,

Outlook crashes Short time after startup





 
 
Thread Tools Display Modes
  #1  
Old January 26th 06, 03:05 PM posted to microsoft.public.outlook.installation
Big Mac(not the burger)
external usenet poster
 
Posts: 1
Default Outlook crashes Short time after startup

I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn’t related to an Operating System (It happens on win 2K and win XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn’t fix the problem.
Full uninstall/reinstall of Office2003 doesn’t fix the problem.
Problem can happen immediately or after some time (from a few days till a
more than a month).
There has been no connection found with Add-ins or COM’s.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?

Ads
  #2  
Old January 28th 06, 04:39 AM posted to microsoft.public.outlook.installation
Hal Hostetler [MVP P/I]
external usenet poster
 
Posts: 958
Default Outlook crashes Short time after startup

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and

now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a

tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even

the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for

keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more

the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win

XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till

a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?



  #3  
Old May 1st 06, 12:06 AM posted to microsoft.public.outlook.installation
Firegirl
external usenet poster
 
Posts: 3
Default Outlook crashes Short time after startup

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and

now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a

tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even

the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for

keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more

the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win

XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till

a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




  #4  
Old May 6th 06, 09:13 PM posted to microsoft.public.outlook.installation
Buster Davis
external usenet poster
 
Posts: 2
Default Outlook crashes Short time after startup

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

"Firegirl" wrote:

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and

now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a

tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even

the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for

keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more

the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win

XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till

a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




  #5  
Old May 11th 06, 03:54 AM posted to microsoft.public.outlook.installation
Firegirl
external usenet poster
 
Posts: 3
Default Outlook crashes Short time after startup

I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.

"Buster Davis" wrote:

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

"Firegirl" wrote:

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and
now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a
tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even
the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for
keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more
the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win
XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till
a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




  #6  
Old May 11th 06, 12:47 PM posted to microsoft.public.outlook.installation
Buster Davis
external usenet poster
 
Posts: 2
Default Outlook crashes Short time after startup

Can you email them to me at


"Firegirl" wrote:

I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.

"Buster Davis" wrote:

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

"Firegirl" wrote:

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and
now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a
tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even
the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for
keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more
the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win
XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till
a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




  #7  
Old May 11th 06, 04:59 PM posted to microsoft.public.outlook.installation
Brian Tillman
external usenet poster
 
Posts: 17,443
Default Outlook crashes Short time after startup

Buster Davis wrote:

Can you email them to me at


Never include your mail address in plain text in a newsgroup unless you LIKE
viruses and SPAM.
--
Brian Tillman

  #8  
Old May 11th 06, 09:16 PM posted to microsoft.public.outlook.installation
Weezy
external usenet poster
 
Posts: 1
Default Outlook crashes Short time after startup

Firegirl- could you please share what MS had you do?

Thx- Weezy

"Firegirl" wrote:

I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.

"Buster Davis" wrote:

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

"Firegirl" wrote:

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and
now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a
tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even
the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for
keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more
the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win
XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till
a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




  #9  
Old June 13th 06, 06:03 PM posted to microsoft.public.outlook.installation
rfaulk
external usenet poster
 
Posts: 1
Default Outlook crashes Short time after startup

Firegirl: Pls email me what MS told

"Firegirl" wrote:

I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.

"Buster Davis" wrote:

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

"Firegirl" wrote:

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and
now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a
tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even
the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for
keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more
the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win
XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till
a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




  #10  
Old February 12th 07, 06:04 PM posted to microsoft.public.outlook.installation
Jeep Freek
external usenet poster
 
Posts: 1
Default Outlook crashes Short time after startup

Firegirl,
Could you please post what MS instructed you to do in order to fix thois
problem
Thanks.

"Firegirl" wrote:

I am happy to say that after spending 2 hours on the phone w/MS the problem
is finally gone!!!!! According to MS sometimes the files Outlook uses become
corrupted when your virus/ad-aware programs scan them. We had to go into a
bunch of folders and also msconfig and rename a bunch of files and it fixed
the problem. If you want to know what files to rename let me know. I'm
somewhat computer literate, however I cannot exactly remember where I had to
navigate to in order to get to the files.

"Buster Davis" wrote:

See this ms article. 912022. I had the same issue on my terminal server and I
got this fix from MS and everything is fine now.

"Firegirl" wrote:

I have been having the same problem w/our computer!! It started happening
after we unistalled the Franklin Covey trial software that works w/outlook.
We have Microsoft Outlook 2002. I keep seeing the info about unable to find
mso.dll. Can anyone help!!!!

"Hal Hostetler [MVP P/I]" wrote:

Actually, going from Office 2003 to Office XP is a DOWNgrade, not an
upgrade, and may be the source of the problem. This KB article looks to be
a good fit, right down to the Offset value in your error message:

http://support.microsoft.com/kb/826494/en-us
Outlook 2003 and Outlook 2002 may stop responding after you install Office
XP on a computer that has Office 2003 installed

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Big Mac(not the burger)" Big Mac(not the
wrote in message
...
I got this problem after an upgrade from office 2003 to OfficeXP+Sp3 and
now
I am getting the same problem with this error message:

AppName: outlook.exe AppVer: 11.0.5510.0 AppStamp:3f1380f0
ModName: outlcm.dll ModVer: 10.0.2623.0 ModStamp:3a97f64e
fDebug: 0 Offset: 00023017

it seems that the MVP's are not real fast on this one and i also have a
tick
box that says to restart outlook but i get the same thing over and
over........( gee if they built cars this bad we would all be dead even
the
rich..!!!! hey Bill). I have done the scanpst thing and deleted the
extend.dat & outcmd.dat but nothing seems to work....... so much for
keeping
up to date.

"Luc" wrote:

I'v a problem with outlook 2003
I've installed on several PC 's (win XP SP1 and win2k SP4) and on more
the
half of the PC's Outlook 2003 crashes after a few actions.

I recieve the folowing error.
AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp:408f2937
ModName: mso.dll ModVer: 11.0.6360.0 ModStamp:40d147de
fDebug: 0 Offset: 00034359

And I find this msg in the application Log
Faulting application outlook.exe,
version 11.0.6353.0, stamp 408f2937,
faulting module mso.dll,
version 11.0.6360.0, stamp 40d147de,
debug? 0, fault address 0x00034359.


What I already found:

There are no problems during the installation of Office 2003.
Everything is working fine except outlook 2003.
There is no special action to undertake for generating the error.
It isn't related to an Operating System (It happens on win 2K and win
XP)
The origin of the error is still unknown.
Repair of Office 2003 doesn't fix the problem.
Full uninstall/reinstall of Office2003 doesn't fix the problem.
Problem can happen immediately or after some time (from a few days till
a
more than a month).
There has been no connection found with Add-ins or COM's.
The problem is related to the PC and not the account.
The problem occurs with and without the Office 2003 patches.

Does anyone has the same problem or maybe even better, a sollution?




 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Outlook 2000 crashes constantly Erez Outlook - General Queries 1 February 22nd 06 12:35 AM
outlook crashes norton ccp or cpp ? poiu Outlook - General Queries 3 February 14th 06 09:04 AM
Outlook Express crashes when sending more than 1 mail Endy Outlook - General Queries 2 January 31st 06 02:07 AM
Changing Series Appt time from All Day to set time Bryan Outlook - General Queries 1 January 17th 06 03:24 AM
printing html messages crashes outlook joeford Outlook - Installation 1 January 13th 06 07:39 AM


All times are GMT +1. The time now is 05:44 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.Search Engine Friendly URLs by vBSEO 2.4.0
Copyright ©2004-2008 Outlook Banter, part of the NewsgroupBanter project.
The comments are property of their posters.
Loan - Loans - Mortgages - Novela cuerpo deseo - Bad Credit Mortgages