Make sure you've have the Outlook Address Book service installed and you've
set the Contacts folder to show as an e-mail Address Book:

http://support.microsoft.com/kb/197577/en-us
"Show this folder as an e-mail Address Book" check box is dimmed in Outlook
Contact folder properties

Hal
--
Hal Hostetler, CPBE
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
www.kvoa.com -- KVOA Television, Tucson, AZ.
Live at Hot Licks - www.badnewsbluesband.comcom
"gaia" wrote in message
news
Russ

State how you created a new profile.

I did it exactly as advised at:
http://www.howto-outlook.com/faq/newprofile.htm

If you had, the problem would not persist.

Yes it shouldn't, but it does, which is why I'm posting.
--
gaia
------------------------------

"Russ Valentine [MVP-Outlook]" wrote in message
...
State how you created a new profile. If you had, the problem would not
persist.
--
Russ Valentine
[MVP-Outlook]
"gaia" wrote in message
...
Outlook 2007 Address Book Won't Recognize Contacts

This issue was described by vicmike 7/24/08 & I now have the same issue.
My Outlook Address Book (OAB) does not recognize the contacts information
in
the .pst file.

I cannot open a new message and select an address from the OAB. The OAB
is
blank. And I can't add entries via the OAB.

In Mail File Data File Management Address Books Tab, the OAB is
displayed. However, it does not list itself when Change is clicked.

In Contacts Properties OAB tab, the "Show this folder as an OAB" is
grayed out.

From:
Contacts are not available in the Address Book
http://www.howto-outlook.com/faq/con...ddressbook.htm

This page accurately describes the problem, and ends with the advice to
"recreate your mail profile," because the OAB service is corrupted.

That leads to these instructions:

Adding/Recreating a Mail Profile
http://www.howto-outlook.com/faq/newprofile.htm

I've created a new mail profile, but the problem remains identical.

Can anyone pls advise a solution?