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#1
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Cannot backup pst file
When I try to copy my personal folders pst file to a jump drive I get a
message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
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#2
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Cannot backup pst file
Correction. Outlook is not closed. Something is keeping it open. Look in
Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#3
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Cannot backup pst file
Perhaps you have a desktop search, or some other third party tool accessing
the data file "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#4
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Cannot backup pst file
Thanks. I did look in Task Manager, and under the Processes tab I see
Outlook.exe. Should I click on "end process"? I did close sync software for my Blackberry, and the desktop mgr for same. Don't have Franklin Covey. I'll try it again after closing Norton and see what happens. Do you know how I would determine if I have mail reminder add-ins ... not sure what that is. Also don't know how to determine if I have COM add-ins. Thanks for your help! -- Jim "Russ Valentine [MVP-Outlook]" wrote: Correction. Outlook is not closed. Something is keeping it open. Look in Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#5
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Cannot backup pst file
DL - thanks for your reply. I had said it didn't help, but actually now
realize that your answer was the same as the earlier one from RV. I just need more specifics as I'm a novice. Thanks .. -- Jim "DL" wrote: Perhaps you have a desktop search, or some other third party tool accessing the data file "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#6
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Cannot backup pst file
You've already found 3 very likely culprits. Try those first.
How to check for add-ins depends on your version which you did not post. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... Thanks. I did look in Task Manager, and under the Processes tab I see Outlook.exe. Should I click on "end process"? I did close sync software for my Blackberry, and the desktop mgr for same. Don't have Franklin Covey. I'll try it again after closing Norton and see what happens. Do you know how I would determine if I have mail reminder add-ins ... not sure what that is. Also don't know how to determine if I have COM add-ins. Thanks for your help! -- Jim "Russ Valentine [MVP-Outlook]" wrote: Correction. Outlook is not closed. Something is keeping it open. Look in Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#7
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Cannot backup pst file
Thanks Russ. I turned off all the Norton screens, etc. - still cannot copy
the .pst file. Also, no help when I closed the Blackberry sync program and turned off my Blackberry (when I did that is also when I checked the Task Mgr to see if Outlook was still running. It was not listed in the "applications" tab, but a file named "outlook.exe" as listed in the "processes" tab.). The version I have is Outlook 2007 with Business Contact Manager. Thanks so much for your help. Jim -- Jim "Russ Valentine [MVP-Outlook]" wrote: You've already found 3 very likely culprits. Try those first. How to check for add-ins depends on your version which you did not post. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... Thanks. I did look in Task Manager, and under the Processes tab I see Outlook.exe. Should I click on "end process"? I did close sync software for my Blackberry, and the desktop mgr for same. Don't have Franklin Covey. I'll try it again after closing Norton and see what happens. Do you know how I would determine if I have mail reminder add-ins ... not sure what that is. Also don't know how to determine if I have COM add-ins. Thanks for your help! -- Jim "Russ Valentine [MVP-Outlook]" wrote: Correction. Outlook is not closed. Something is keeping it open. Look in Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#8
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Cannot backup pst file
Turning off Norton won't help. You need to remove all integration with
Outlook by uninstalling it completely and reinstalling it without any Outlook integration or email scanning enabled. You'll find your Add-ins listed in Tools Trust Center... Add-ins -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... Thanks Russ. I turned off all the Norton screens, etc. - still cannot copy the .pst file. Also, no help when I closed the Blackberry sync program and turned off my Blackberry (when I did that is also when I checked the Task Mgr to see if Outlook was still running. It was not listed in the "applications" tab, but a file named "outlook.exe" as listed in the "processes" tab.). The version I have is Outlook 2007 with Business Contact Manager. Thanks so much for your help. Jim -- Jim "Russ Valentine [MVP-Outlook]" wrote: You've already found 3 very likely culprits. Try those first. How to check for add-ins depends on your version which you did not post. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... Thanks. I did look in Task Manager, and under the Processes tab I see Outlook.exe. Should I click on "end process"? I did close sync software for my Blackberry, and the desktop mgr for same. Don't have Franklin Covey. I'll try it again after closing Norton and see what happens. Do you know how I would determine if I have mail reminder add-ins ... not sure what that is. Also don't know how to determine if I have COM add-ins. Thanks for your help! -- Jim "Russ Valentine [MVP-Outlook]" wrote: Correction. Outlook is not closed. Something is keeping it open. Look in Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#9
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Cannot backup pst file
If Outlook is fully closed, it will not be shown in the Task Mgr "processes"
tab. You should try to end the process, forcing it to close properly and see if you can copy the "pst" file then. Having it not listed in the "applications" tab but listed in the "processes" tab is what you get when Outlook is just minimized and hidden. Mike Bernstein "Jim Leming" wrote in message ... Thanks Russ. I turned off all the Norton screens, etc. - still cannot copy the .pst file. Also, no help when I closed the Blackberry sync program and turned off my Blackberry (when I did that is also when I checked the Task Mgr to see if Outlook was still running. It was not listed in the "applications" tab, but a file named "outlook.exe" as listed in the "processes" tab.). The version I have is Outlook 2007 with Business Contact Manager. Thanks so much for your help. Jim -- Jim "Russ Valentine [MVP-Outlook]" wrote: You've already found 3 very likely culprits. Try those first. How to check for add-ins depends on your version which you did not post. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... Thanks. I did look in Task Manager, and under the Processes tab I see Outlook.exe. Should I click on "end process"? I did close sync software for my Blackberry, and the desktop mgr for same. Don't have Franklin Covey. I'll try it again after closing Norton and see what happens. Do you know how I would determine if I have mail reminder add-ins ... not sure what that is. Also don't know how to determine if I have COM add-ins. Thanks for your help! -- Jim "Russ Valentine [MVP-Outlook]" wrote: Correction. Outlook is not closed. Something is keeping it open. Look in Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
#10
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Cannot backup pst file
That's axiomatic. But if he doesn't figure out what's keeping Outlook from
closing, the problem will persist. -- Russ Valentine [MVP-Outlook] "Michael Bernstein" wrote in message ... If Outlook is fully closed, it will not be shown in the Task Mgr "processes" tab. You should try to end the process, forcing it to close properly and see if you can copy the "pst" file then. Having it not listed in the "applications" tab but listed in the "processes" tab is what you get when Outlook is just minimized and hidden. Mike Bernstein "Jim Leming" wrote in message ... Thanks Russ. I turned off all the Norton screens, etc. - still cannot copy the .pst file. Also, no help when I closed the Blackberry sync program and turned off my Blackberry (when I did that is also when I checked the Task Mgr to see if Outlook was still running. It was not listed in the "applications" tab, but a file named "outlook.exe" as listed in the "processes" tab.). The version I have is Outlook 2007 with Business Contact Manager. Thanks so much for your help. Jim -- Jim "Russ Valentine [MVP-Outlook]" wrote: You've already found 3 very likely culprits. Try those first. How to check for add-ins depends on your version which you did not post. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... Thanks. I did look in Task Manager, and under the Processes tab I see Outlook.exe. Should I click on "end process"? I did close sync software for my Blackberry, and the desktop mgr for same. Don't have Franklin Covey. I'll try it again after closing Norton and see what happens. Do you know how I would determine if I have mail reminder add-ins ... not sure what that is. Also don't know how to determine if I have COM add-ins. Thanks for your help! -- Jim "Russ Valentine [MVP-Outlook]" wrote: Correction. Outlook is not closed. Something is keeping it open. Look in Task Manager if you don't believe me. Recall the things that keep Outlook from exiting completely: 1. PDA synchronization software with your PDA in the cradle. 2. Franklin-Cover Plan Plus! 3. COM Add-ins. 4. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 5. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 6. Windows Search has not finished indexing your data file. -- Russ Valentine [MVP-Outlook] "Jim Leming" wrote in message ... When I try to copy my personal folders pst file to a jump drive I get a message that reads "Cannot copy outlook" the process cannot access the file because another process has locked a portion of the file." Outlook is closed when this happens. How can I remedy this? Thanks for your helpo. -- Jim |
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