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#1
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Hi,
Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
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#2
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What version of Outlook? Unless I hear otherwise, I'll assume you're running
Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#4
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Do you have all the latest updates for office 2007 installed? What about for
windows? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#5
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Yes all Windows and Office updates are installed.
"Diane Poremsky [MVP]" a écrit dans le message de groupe de discussion : ... Do you have all the latest updates for office 2007 installed? What about for windows? -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: EMO - a weekly newsletter about Outlook and Exchange: You can access this newsgroup by visiting http://www.microsoft.com/office/comm...s/default.mspx or point your newsreader to msnews.microsoft.com. "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#6
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That's wild. So the message body isn't just the same color as your
wallpaper - it's transparent? Here's a stab in the dark -- Right click the Windows Taskbar and select "Task Manager". Select the Processes tab and click on Image Name to sort the processes alphabetically. Do you by chance have a process running named, "ipssvc.exe"? -- -Patrick Reed "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#7
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Yes, the body of the message is transparent when I open the email. After
that, if I move the message window, it keeps that state. Yes I see that IPSSVC.EXE process. "Patrick Reed" a écrit dans le message de groupe de discussion : ... That's wild. So the message body isn't just the same color as your wallpaper - it's transparent? Here's a stab in the dark -- Right click the Windows Taskbar and select "Task Manager". Select the Processes tab and click on Image Name to sort the processes alphabetically. Do you by chance have a process running named, "ipssvc.exe"? -- -Patrick Reed "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#8
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Ok. I found a few posts out there specifically referencing that IPSSVC
service - IPS Core Service on IBM machines. It has something to do with a VPN client for a specific service provider or something. Select Start | Run Enter services.msc Select OK. Scroll through the list of services until you find that IPS Core Service. Double click on it. Select Stop, and then change the Startup type to Disabled. Check Task Manager again to ensure that IPSSVC.EXE process is no longer running. You may need to restart Outlook and/or restart the machine. Please let me know if that fixes it. I'm rather curious. -- -Patrick Reed "Normand" wrote in message ... Yes, the body of the message is transparent when I open the email. After that, if I move the message window, it keeps that state. Yes I see that IPSSVC.EXE process. "Patrick Reed" a écrit dans le message de groupe de discussion : ... That's wild. So the message body isn't just the same color as your wallpaper - it's transparent? Here's a stab in the dark -- Right click the Windows Taskbar and select "Task Manager". Select the Processes tab and click on Image Name to sort the processes alphabetically. Do you by chance have a process running named, "ipssvc.exe"? -- -Patrick Reed "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#9
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Hi Patrick,
Yes it resolved the problem. What is that IPSSVC service ? Thanks. "Patrick Reed" a écrit dans le message de groupe de discussion : ... Ok. I found a few posts out there specifically referencing that IPSSVC service - IPS Core Service on IBM machines. It has something to do with a VPN client for a specific service provider or something. Select Start | Run Enter services.msc Select OK. Scroll through the list of services until you find that IPS Core Service. Double click on it. Select Stop, and then change the Startup type to Disabled. Check Task Manager again to ensure that IPSSVC.EXE process is no longer running. You may need to restart Outlook and/or restart the machine. Please let me know if that fixes it. I'm rather curious. -- -Patrick Reed "Normand" wrote in message ... Yes, the body of the message is transparent when I open the email. After that, if I move the message window, it keeps that state. Yes I see that IPSSVC.EXE process. "Patrick Reed" a écrit dans le message de groupe de discussion : ... That's wild. So the message body isn't just the same color as your wallpaper - it's transparent? Here's a stab in the dark -- Right click the Windows Taskbar and select "Task Manager". Select the Processes tab and click on Image Name to sort the processes alphabetically. Do you by chance have a process running named, "ipssvc.exe"? -- -Patrick Reed "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
#10
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All I know (from reading some old posts out in other groups on the 'Net) is
it's a VPN client service found in Lenovo Thinkpad. -- -Patrick Reed "Normand" wrote in message ... Hi Patrick, Yes it resolved the problem. What is that IPSSVC service ? Thanks. "Patrick Reed" a écrit dans le message de groupe de discussion : ... Ok. I found a few posts out there specifically referencing that IPSSVC service - IPS Core Service on IBM machines. It has something to do with a VPN client for a specific service provider or something. Select Start | Run Enter services.msc Select OK. Scroll through the list of services until you find that IPS Core Service. Double click on it. Select Stop, and then change the Startup type to Disabled. Check Task Manager again to ensure that IPSSVC.EXE process is no longer running. You may need to restart Outlook and/or restart the machine. Please let me know if that fixes it. I'm rather curious. -- -Patrick Reed "Normand" wrote in message ... Yes, the body of the message is transparent when I open the email. After that, if I move the message window, it keeps that state. Yes I see that IPSSVC.EXE process. "Patrick Reed" a écrit dans le message de groupe de discussion : ... That's wild. So the message body isn't just the same color as your wallpaper - it's transparent? Here's a stab in the dark -- Right click the Windows Taskbar and select "Task Manager". Select the Processes tab and click on Image Name to sort the processes alphabetically. Do you by chance have a process running named, "ipssvc.exe"? -- -Patrick Reed "Normand" wrote in message ... Hi Patrick, Excuse my english... as you can see, I usually speak french :-( Here is my situation, like you explained it: What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. I use Outlook 2007. In the body message, I see what is behind Outlook (Ex.: If I open a message and the message open over the Windows XP wallpaper, in the body of the message, I see tha part of the Windows XP wallpaper behind that section. I use McAfee VirusScan Entreprise 8.7.0i but I completely uninstall it and my issue is already there. I tried what you suggest to me but nothing changed. Any other suggestions ? "Patrick Reed" a écrit dans le message de groupe de discussion : ... What version of Outlook? Unless I hear otherwise, I'll assume you're running Outlook 2007. I'm not sure I completely understand what you mean. On a "common" setup, going from left to right; you have your Navigation Pane, Message List, and then the Reading Pane (Preview Pane). What I'm getting out of this is: Your messages are all showing-up in the Message List. However, you can't see the actual body of the message in the Reading Pane. When you open the message, you still can't see the actual body of the message. Do I have this right? Or, are you saying there is some Window popping-up behind the main Outlook Window and the message Windows when you open a message? If so, what is that Window titled? Is there an error or something on that Window? If the issue is the message body is no longer displaying in the Reading Pane or when you open a message, I need to ask if you're using some type of anti-virus scanner that is hooking into e-mail. I believe AVG is the popular culprit. There is a "Certify Mail" option in AVG we want to disable. If there is no AV scanner in-play here (AVG or otherwise), open one of these "blank" messages. In the Office Ribbon, select Other Actions | Edit Message. Now, select the Options tab above the Ribbon. What format is highlighted here? Plain Text, HTML, or Rich Text? If it's either of the latter two formats, try selecting Plain Text (Select Continue on the warning box). Can you see the body of the message now? -- -Patrick Reed "Normand" wrote in message ... Hi, Since last friday, when I try to read my emails, I can't. Outllok starts normally, my emails appears but in the reading panel, nothing appear but the window that is behind Outlook. If I open a message, I can't see anything but the window that is behind that message window. Hope someone can understand what I mean... I tried to uninstall the reinstall Outlook without success. Anybody can help me ? |
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