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#1
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Outlook 2003 Crash After Install Office 2003 SP3
Hi,
My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
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#2
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Outlook 2003 Crash After Install Office 2003 SP3
I'm running Office/Outlook 2003 SP3 just fine. Couple of thoughts to get
you started... 1) Run the inbox repair tool (scanpst.exe) against your *.PST file(s) 2) Exclude the .PST file extension from real-time antivirus scanning 3) Does Outlook crash and burn in safe mode? (start run outlook.exe /safe ok button) "GordonLiq" wrote in message ... Hi, My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
#3
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Outlook 2003 Crash After Install Office 2003 SP3
Thanks for your reply.
I am tring to do so and wait for the further crash. it mostly happens when I reply or forward an email and it come with 2 events in log; Event 1000 source : office outlook 11 Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. Event 1000 source: .Net Framework2.0 error report Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. -- Gordon "neo [mvp outlook]" wrote: I'm running Office/Outlook 2003 SP3 just fine. Couple of thoughts to get you started... 1) Run the inbox repair tool (scanpst.exe) against your *.PST file(s) 2) Exclude the .PST file extension from real-time antivirus scanning 3) Does Outlook crash and burn in safe mode? (start run outlook.exe /safe ok button) "GordonLiq" wrote in message ... Hi, My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
#4
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Outlook 2003 Crash After Install Office 2003 SP3
Interesting, Outlook doesn't use .NET framework. However I would bet that
you have a 3rd party program/addin installed into Outlook that is causing you grief. Starting Outlook in safe mode will stop the addins from loading. Outside of that, select Tools Options Other tab Advanced Options button Addin Manager and COM Addins to see what addins are installed. The ones that ship with Outlook 2003 will be in the Addin manager. They are Delegate Access, Deleted Item Recover, Exchange Extensions Commands, and Exchange Extensions property pages. If you are working with a POP3/IMAP account, they don't come into play. "GordonLiq" wrote in message ... Thanks for your reply. I am tring to do so and wait for the further crash. it mostly happens when I reply or forward an email and it come with 2 events in log; Event 1000 source : office outlook 11 Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. Event 1000 source: .Net Framework2.0 error report Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. -- Gordon "neo [mvp outlook]" wrote: I'm running Office/Outlook 2003 SP3 just fine. Couple of thoughts to get you started... 1) Run the inbox repair tool (scanpst.exe) against your *.PST file(s) 2) Exclude the .PST file extension from real-time antivirus scanning 3) Does Outlook crash and burn in safe mode? (start run outlook.exe /safe ok button) "GordonLiq" wrote in message ... Hi, My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
#5
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Outlook 2003 Crash After Install Office 2003 SP3
Yes, there is CRM 3 outlook client installed on each computer. I will try disalbe it , but is there any patch since I need the CRM clent running -- Gordon "neo [mvp outlook]" wrote: Interesting, Outlook doesn't use .NET framework. However I would bet that you have a 3rd party program/addin installed into Outlook that is causing you grief. Starting Outlook in safe mode will stop the addins from loading. Outside of that, select Tools Options Other tab Advanced Options button Addin Manager and COM Addins to see what addins are installed. The ones that ship with Outlook 2003 will be in the Addin manager. They are Delegate Access, Deleted Item Recover, Exchange Extensions Commands, and Exchange Extensions property pages. If you are working with a POP3/IMAP account, they don't come into play. "GordonLiq" wrote in message ... Thanks for your reply. I am tring to do so and wait for the further crash. it mostly happens when I reply or forward an email and it come with 2 events in log; Event 1000 source : office outlook 11 Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. Event 1000 source: .Net Framework2.0 error report Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. -- Gordon "neo [mvp outlook]" wrote: I'm running Office/Outlook 2003 SP3 just fine. Couple of thoughts to get you started... 1) Run the inbox repair tool (scanpst.exe) against your *.PST file(s) 2) Exclude the .PST file extension from real-time antivirus scanning 3) Does Outlook crash and burn in safe mode? (start run outlook.exe /safe ok button) "GordonLiq" wrote in message ... Hi, My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
#6
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Outlook 2003 Crash After Install Office 2003 SP3
I don't use/have the CRM product, but based on the known issues of SP3, I
would take a peek at these 2 KB articles since they impact how a 3rd party application interacts with Outlook. http://support.microsoft.com/kb/938814/ Use Method 1 to disable the feature http://support.microsoft.com/kb/938816/ "GordonLiq" wrote in message ... Yes, there is CRM 3 outlook client installed on each computer. I will try disalbe it , but is there any patch since I need the CRM clent running -- Gordon "neo [mvp outlook]" wrote: Interesting, Outlook doesn't use .NET framework. However I would bet that you have a 3rd party program/addin installed into Outlook that is causing you grief. Starting Outlook in safe mode will stop the addins from loading. Outside of that, select Tools Options Other tab Advanced Options button Addin Manager and COM Addins to see what addins are installed. The ones that ship with Outlook 2003 will be in the Addin manager. They are Delegate Access, Deleted Item Recover, Exchange Extensions Commands, and Exchange Extensions property pages. If you are working with a POP3/IMAP account, they don't come into play. "GordonLiq" wrote in message ... Thanks for your reply. I am tring to do so and wait for the further crash. it mostly happens when I reply or forward an email and it come with 2 events in log; Event 1000 source : office outlook 11 Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. Event 1000 source: .Net Framework2.0 error report Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. -- Gordon "neo [mvp outlook]" wrote: I'm running Office/Outlook 2003 SP3 just fine. Couple of thoughts to get you started... 1) Run the inbox repair tool (scanpst.exe) against your *.PST file(s) 2) Exclude the .PST file extension from real-time antivirus scanning 3) Does Outlook crash and burn in safe mode? (start run outlook.exe /safe ok button) "GordonLiq" wrote in message ... Hi, My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
#7
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Outlook 2003 Crash After Install Office 2003 SP3
HI,
It is fixed by install the CRM 3 update rollup 2 on both server & client -- Gordon "neo [mvp outlook]" wrote: I don't use/have the CRM product, but based on the known issues of SP3, I would take a peek at these 2 KB articles since they impact how a 3rd party application interacts with Outlook. http://support.microsoft.com/kb/938814/ Use Method 1 to disable the feature http://support.microsoft.com/kb/938816/ "GordonLiq" wrote in message ... Yes, there is CRM 3 outlook client installed on each computer. I will try disalbe it , but is there any patch since I need the CRM clent running -- Gordon "neo [mvp outlook]" wrote: Interesting, Outlook doesn't use .NET framework. However I would bet that you have a 3rd party program/addin installed into Outlook that is causing you grief. Starting Outlook in safe mode will stop the addins from loading. Outside of that, select Tools Options Other tab Advanced Options button Addin Manager and COM Addins to see what addins are installed. The ones that ship with Outlook 2003 will be in the Addin manager. They are Delegate Access, Deleted Item Recover, Exchange Extensions Commands, and Exchange Extensions property pages. If you are working with a POP3/IMAP account, they don't come into play. "GordonLiq" wrote in message ... Thanks for your reply. I am tring to do so and wait for the further crash. it mostly happens when I reply or forward an email and it come with 2 events in log; Event 1000 source : office outlook 11 Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. Event 1000 source: .Net Framework2.0 error report Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0xccccc304. -- Gordon "neo [mvp outlook]" wrote: I'm running Office/Outlook 2003 SP3 just fine. Couple of thoughts to get you started... 1) Run the inbox repair tool (scanpst.exe) against your *.PST file(s) 2) Exclude the .PST file extension from real-time antivirus scanning 3) Does Outlook crash and burn in safe mode? (start run outlook.exe /safe ok button) "GordonLiq" wrote in message ... Hi, My Outlook Crashed regully after I install the Office 2003 SP3. it says: outlook has encountered a problem ans needs to be close. we are sorry for the inconveniences . please tell microsoft about this problem . and not any more information that I can get. it happens when I read mail. write mail or any time. what is the problem ? does it means SP3 shouldnot be installed? -- Gordon |
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