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#1
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I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
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#2
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I also have Outlook 2007 as part of Office 2007 Business, and get the same
error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#3
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Tom,
It is nice to know that I am not alone with this problem. I agree with your logical conclusion that on the basis of our joint experience the problem lies with Outlook 2007 not with the operating system. Hopefully someone will be able to suggest a solution. Regards, Stan "Tom" wrote in message ... I also have Outlook 2007 as part of Office 2007 Business, and get the same error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#4
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The mostly likely explanation is that some add-in or external application is holding Outlook open so that it can't close completely or simply that the user tried to restart Outlook too soon after shutting it down. You can check Task Manager to see if Outlook.exe is still running and try waiting longer.
-- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Stan Kay" wrote in message ... Tom, It is nice to know that I am not alone with this problem. I agree with your logical conclusion that on the basis of our joint experience the problem lies with Outlook 2007 not with the operating system. Hopefully someone will be able to suggest a solution. Regards, Stan "Tom" wrote in message ... I also have Outlook 2007 as part of Office 2007 Business, and get the same error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#5
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Sue,
Many thanks for the suggestion. Since it is over an hour since I last opened Outlook then I thought it should now be safe to try. However, before doing so I checked Task Manager and found that Outlook was not running. So, I stared Outlook again and ...................up popped the usual error box! I waited until the box disappeared and closed down Outlook. Then I quickly checked Task Manager again and Outlook was not running. Another try with Outlook still produced the usual error box. In the light of these tests I conclude that the problem is not Outlook being shut down and started again with too little delay between the two actions. I have examined the Event Viewer and it explains that the problem is known as EventID 32 "Outlook.pst has detected a catalogue checkpoint". Unfortunately the online help for this event is not helpful. I then used scanpst.exe again on outlook.pst and once again was told that it had found and corrected errors. However, upon running Outlook again I get the usual errors and the same entry in the Event Viewer. Are there any other tests I can perform to identify the cause of the problem? "Sue Mosher [MVP-Outlook]" wrote in message ... The mostly likely explanation is that some add-in or external application is holding Outlook open so that it can't close completely or simply that the user tried to restart Outlook too soon after shutting it down. You can check Task Manager to see if Outlook.exe is still running and try waiting longer. -- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Stan Kay" wrote in message ... Tom, It is nice to know that I am not alone with this problem. I agree with your logical conclusion that on the basis of our joint experience the problem lies with Outlook 2007 not with the operating system. Hopefully someone will be able to suggest a solution. Regards, Stan "Tom" wrote in message ... I also have Outlook 2007 as part of Office 2007 Business, and get the same error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#6
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I would suggest running Outlook with the /safe command-line switch to make sure all add-ins are disabled. Also turn off any anti-virus email checker and any PDA sync utility, so you can troubleshoot this.
-- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Stan Kay" wrote in message ... Sue, Many thanks for the suggestion. Since it is over an hour since I last opened Outlook then I thought it should now be safe to try. However, before doing so I checked Task Manager and found that Outlook was not running. So, I stared Outlook again and ...................up popped the usual error box! I waited until the box disappeared and closed down Outlook. Then I quickly checked Task Manager again and Outlook was not running. Another try with Outlook still produced the usual error box. In the light of these tests I conclude that the problem is not Outlook being shut down and started again with too little delay between the two actions. I have examined the Event Viewer and it explains that the problem is known as EventID 32 "Outlook.pst has detected a catalogue checkpoint". Unfortunately the online help for this event is not helpful. I then used scanpst.exe again on outlook.pst and once again was told that it had found and corrected errors. However, upon running Outlook again I get the usual errors and the same entry in the Event Viewer. Are there any other tests I can perform to identify the cause of the problem? "Sue Mosher [MVP-Outlook]" wrote in message ... The mostly likely explanation is that some add-in or external application is holding Outlook open so that it can't close completely or simply that the user tried to restart Outlook too soon after shutting it down. You can check Task Manager to see if Outlook.exe is still running and try waiting longer. "Stan Kay" wrote in message ... Tom, It is nice to know that I am not alone with this problem. I agree with your logical conclusion that on the basis of our joint experience the problem lies with Outlook 2007 not with the operating system. Hopefully someone will be able to suggest a solution. Regards, Stan "Tom" wrote in message ... I also have Outlook 2007 as part of Office 2007 Business, and get the same error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#7
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Many thanks for the suggestions Sue.
Outlook 2007 ran without a hitch with the /safe command line switch therefore it follows that one of the add-ins was causing the problem. I then set about replacing the add-ins one by one to find the culprit. Eventually I discovered that Microsoft's Windows Live OneCare was causing the problem so I have uninstalled it and all is well again. I shall now begin the search for an antivirus product that works without causing problems. Many thanks for your help. Stan "Sue Mosher [MVP-Outlook]" wrote in message ... I would suggest running Outlook with the /safe command-line switch to make sure all add-ins are disabled. Also turn off any anti-virus email checker and any PDA sync utility, so you can troubleshoot this. -- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Stan Kay" wrote in message ... Sue, Many thanks for the suggestion. Since it is over an hour since I last opened Outlook then I thought it should now be safe to try. However, before doing so I checked Task Manager and found that Outlook was not running. So, I stared Outlook again and ...................up popped the usual error box! I waited until the box disappeared and closed down Outlook. Then I quickly checked Task Manager again and Outlook was not running. Another try with Outlook still produced the usual error box. In the light of these tests I conclude that the problem is not Outlook being shut down and started again with too little delay between the two actions. I have examined the Event Viewer and it explains that the problem is known as EventID 32 "Outlook.pst has detected a catalogue checkpoint". Unfortunately the online help for this event is not helpful. I then used scanpst.exe again on outlook.pst and once again was told that it had found and corrected errors. However, upon running Outlook again I get the usual errors and the same entry in the Event Viewer. Are there any other tests I can perform to identify the cause of the problem? "Sue Mosher [MVP-Outlook]" wrote in message ... The mostly likely explanation is that some add-in or external application is holding Outlook open so that it can't close completely or simply that the user tried to restart Outlook too soon after shutting it down. You can check Task Manager to see if Outlook.exe is still running and try waiting longer. "Stan Kay" wrote in message ... Tom, It is nice to know that I am not alone with this problem. I agree with your logical conclusion that on the basis of our joint experience the problem lies with Outlook 2007 not with the operating system. Hopefully someone will be able to suggest a solution. Regards, Stan "Tom" wrote in message ... I also have Outlook 2007 as part of Office 2007 Business, and get the same error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#8
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Many times it is Adobe PDF Maker that is the problem in Outlook, as well as other add-ins.
-- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Stan Kay asked: | I have Office 2007 Ultimate running under my Vista Ultimate operating | system. Ever since Office 2007 was installed, whenever I open | Outlook 2007 up pops an error message telling me that:_ | | "A data file did not close properly the last it was used and is being | checked for problems. Performance might be affected while the check | is in progress" | | Since I always close down Outlook correctly and have run Scanpst.exe | to correct any errors (in fact every time I run scanpst.exe it finds | and corrects errors!) then cannot understand why there should be a | problem with data files. | | Can anyone please offer any assistance? |
#9
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Milly,
I don't have Adobe PDF Maker so it cannot be causing the problem. However, following Sue Mosher's recommendations I have established that Microsoft's Windows Live OneCare was causing the problem. That product has been removed and everything is now OK. Many thanks for trying to help. "Milly Staples [MVP - Outlook]" wrote in message ... Many times it is Adobe PDF Maker that is the problem in Outlook, as well as other add-ins. -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Stan Kay asked: | I have Office 2007 Ultimate running under my Vista Ultimate operating | system. Ever since Office 2007 was installed, whenever I open | Outlook 2007 up pops an error message telling me that:_ | | "A data file did not close properly the last it was used and is being | checked for problems. Performance might be affected while the check | is in progress" | | Since I always close down Outlook correctly and have run Scanpst.exe | to correct any errors (in fact every time I run scanpst.exe it finds | and corrects errors!) then cannot understand why there should be a | problem with data files. | | Can anyone please offer any assistance? |
#10
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I also had Live OneCare running and unistalled it, so far so good!
Tom "Stan Kay" wrote in message ... Milly, I don't have Adobe PDF Maker so it cannot be causing the problem. However, following Sue Mosher's recommendations I have established that Microsoft's Windows Live OneCare was causing the problem. That product has been removed and everything is now OK. Many thanks for trying to help. "Milly Staples [MVP - Outlook]" wrote in message ... Many times it is Adobe PDF Maker that is the problem in Outlook, as well as other add-ins. -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Stan Kay asked: | I have Office 2007 Ultimate running under my Vista Ultimate operating | system. Ever since Office 2007 was installed, whenever I open | Outlook 2007 up pops an error message telling me that:_ | | "A data file did not close properly the last it was used and is being | checked for problems. Performance might be affected while the check | is in progress" | | Since I always close down Outlook correctly and have run Scanpst.exe | to correct any errors (in fact every time I run scanpst.exe it finds | and corrects errors!) then cannot understand why there should be a | problem with data files. | | Can anyone please offer any assistance? |
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