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#11
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Outllok 2007 - Data file not closed properly!!!!
Early adopters of Office 2007 at my company are having the same problem.
We're just now testing the newly release "update" for Outlook to see if it resolves the issue, so more on that as we get the test results. Some of our internal technical gurus are suggesting lately that Office Communicator may be the culprit, and may be holding certain Outlook program files open, even though you exit Outlook. Does that ring a familiar bell for any of you? |
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#12
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Outllok 2007 - Data file not closed properly!!!!
Stan/Tom/Sue et al
I imported the Pst from Outlook 2003 - XPpro Dell using Zone alarm 7 to my new Dell Vista Business with full version of Office 2007 but being protected by Norton Security Online: the import went well; but after 3 days the same error was seen as described above - Scanpst repaired and has done successfully for another 3 sessions: There's no obvious manual close down on my part that would cause the issue ( don't use Windows defender or Off Comm) so wonder like SM suggests whether the "online" virus checkers are checking files whilst outlook is closing down? Its pleasing to hear other users are having the same experience - over to the Techs to resolve? |
#13
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Outllok 2007 - Data file not closed properly!!!!
InvoiceMax wrote:
I imported the Pst from Outlook 2003 - Never import from a PST. You lose data and could corrupt your mail profile. Moreover, it's unnecessary. Just open the PST in Outlook. FIleOpenOutlook Data File. Then make it your delivery location if you want, or copy the data it contains to your default folders. XPpro Dell using Zone alarm 7 to my new Dell Vista Business with full version of Office 2007 but being protected by Norton Security Online: There are so many issues with Symantec products interfering with Outlook that it's almost obscene, although that doesn't say that the problem hee is with Norton. Nonetheless, turn it off while you diagnose. the import went well; but after 3 days the same error was seen as described above - Scanpst repaired and has done successfully for another 3 sessions: There's no obvious manual close down on my part that would cause the issue ( don't use Windows defender or Off Comm) so wonder like SM suggests whether the "online" virus checkers are checking files whilst outlook is closing down? In addition to trying to eliminate the Norton tools as the culprit, also disable any seach add-in like Google Desktop Search, if you have one. Disable any Outlook add-in as well. If any of this advice is a repeat, forgive me. I didn't have the opportunity to read the entire thread to see what others have suggested. -- Brian Tillman |
#14
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Outllok 2007 - Data file not closed properly!!!! - MY SOLUTION
I was having the same problem. It appeared that none of my add-ins
were active yet when I checked HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft \Office\Outlook\Addins the load value was either 2 or 3, I can't remember. I changed all of these to "0" and haven't had the problem since - Outlook 2007 flies and no error messages. On Apr 26, 4:42 am, InvoiceMax wrote: Stan/Tom/Sue et al I imported the Pst from Outlook 2003 - XPpro Dell using Zone alarm 7 to my new Dell Vista Business with full version of Office 2007 but being protected by Norton Security Online: the import went well; but after 3 days the same error was seen as described above - Scanpst repaired and has done successfully for another 3 sessions: There's no obvious manual close down on my part that would cause the issue ( don't use Windows defender or Off Comm) so wonder like SM suggests whether the "online" virus checkers are checking files whilst outlook is closing down? Its pleasing to hear other users are having the same experience - over to the Techs to resolve? |
#15
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Outllok 2007 - Data file not closed properly!!!!
Stan/Sue,
I have the same problem, but for the more basic user (like me), how do you launch outlook in safe mode and then search the addins? Many thanks John "Stan Kay" wrote: Many thanks for the suggestions Sue. Outlook 2007 ran without a hitch with the /safe command line switch therefore it follows that one of the add-ins was causing the problem. I then set about replacing the add-ins one by one to find the culprit. Eventually I discovered that Microsoft's Windows Live OneCare was causing the problem so I have uninstalled it and all is well again. I shall now begin the search for an antivirus product that works without causing problems. Many thanks for your help. Stan "Sue Mosher [MVP-Outlook]" wrote in message ... I would suggest running Outlook with the /safe command-line switch to make sure all add-ins are disabled. Also turn off any anti-virus email checker and any PDA sync utility, so you can troubleshoot this. -- Sue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx "Stan Kay" wrote in message ... Sue, Many thanks for the suggestion. Since it is over an hour since I last opened Outlook then I thought it should now be safe to try. However, before doing so I checked Task Manager and found that Outlook was not running. So, I stared Outlook again and ...................up popped the usual error box! I waited until the box disappeared and closed down Outlook. Then I quickly checked Task Manager again and Outlook was not running. Another try with Outlook still produced the usual error box. In the light of these tests I conclude that the problem is not Outlook being shut down and started again with too little delay between the two actions. I have examined the Event Viewer and it explains that the problem is known as EventID 32 "Outlook.pst has detected a catalogue checkpoint". Unfortunately the online help for this event is not helpful. I then used scanpst.exe again on outlook.pst and once again was told that it had found and corrected errors. However, upon running Outlook again I get the usual errors and the same entry in the Event Viewer. Are there any other tests I can perform to identify the cause of the problem? "Sue Mosher [MVP-Outlook]" wrote in message ... The mostly likely explanation is that some add-in or external application is holding Outlook open so that it can't close completely or simply that the user tried to restart Outlook too soon after shutting it down. You can check Task Manager to see if Outlook.exe is still running and try waiting longer. "Stan Kay" wrote in message ... Tom, It is nice to know that I am not alone with this problem. I agree with your logical conclusion that on the basis of our joint experience the problem lies with Outlook 2007 not with the operating system. Hopefully someone will be able to suggest a solution. Regards, Stan "Tom" wrote in message ... I also have Outlook 2007 as part of Office 2007 Business, and get the same error message. Only difference with me is I'm running XP Pro. I also would like to find a solution to this problem. Being that you are running Vista and I'm running XP it appears to be a problem with Outlook 2007 and not the OS. "Stan Kay" wrote in message ... I have Office 2007 Ultimate running under my Vista Ultimate operating system. Ever since Office 2007 was installed, whenever I open Outlook 2007 up pops an error message telling me that:_ "A data file did not close properly the last it was used and is being checked for problems. Performance might be affected while the check is in progress" Since I always close down Outlook correctly and have run Scanpst.exe to correct any errors (in fact every time I run scanpst.exe it finds and corrects errors!) then cannot understand why there should be a problem with data files. Can anyone please offer any assistance? |
#17
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Outllok 2007 - Data file not closed properly!!!!
I too have been having the same problem and have been collecting data about
this issue for the past three days. The most common answer is "The mostly likely explanation is that some add-in or external application is holding Outlook open so that it can't close completely." Several of these add-in's are Microsoft products, which should NOT be causing this problem. Also, I never had this problem with Outlook 2003 nor has anyone else from what I've read. Opening and closing an application is a fundamental task that should be no more complicated than that. We should not have to consider anything else beyond that except opening Outlook immedietly after closing it. Bottom line. This is a flaw or a bug within Outlook 2007 itself. Microsoft, as usual, throws out every explanation BUT that. I hope they are working on a fix. I still think 2007 is a great product and a major improvement over pervious versions. |
#18
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Outllok 2007 - Data file not closed properly!!!!
Not always Microsoft's problem.
Some common reasons why Outlook will not shut down completely when you click either the X or Exit: 1. PDA synchronization software with your PDA in the cradle. 2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix. 3. Franklin-Covey Plan Plus! 4. COM Add-ins. 5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 7. The latest Skype update. -- Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Flatch U. Lance asked: | I too have been having the same problem and have been collecting data | about this issue for the past three days. | | The most common answer is "The mostly likely explanation is that some | add-in or external application is holding Outlook open so that it | can't close completely." | | Several of these add-in's are Microsoft products, which should NOT be | causing this problem. Also, I never had this problem with Outlook | 2003 nor has anyone else from what I've read. | | Opening and closing an application is a fundamental task that should | be no more complicated than that. We should not have to consider | anything else beyond that except opening Outlook immedietly after | closing it. | | Bottom line. This is a flaw or a bug within Outlook 2007 itself. | Microsoft, as usual, throws out every explanation BUT that. | | I hope they are working on a fix. I still think 2007 is a great | product and a major improvement over pervious versions. |
#19
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Outllok 2007 - Data file not closed properly!!!!
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#20
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Outllok 2007 - Data file not closed properly!!!!
If it's any help, I've had the problem ever since I installed Office 2007 and
was beginning to think I'd be better reverting to Office 2003 until some kind of fix is published but after reading through all the threads in these discussion groups pertaining to the problem I thought I'd try a few minor alterations myself and I believe I may have sorted my particular problem at least! With Reference to Milly's point 6. below; I use Kaspersky Internet Security 6 and under Settings / Mail Anti-Virus I found the heading Connectivity where there are two check boxes, both of which are checked by default. One says 'Scan POP3/SMTP/IMAP/NNTP Traffic' and the other says 'Enable Microsoft Outlook and The Bat! support'. Guess what happened when I unchecked the Outlook option?...The data file warning and check stopped! It would appear there is definitely a problem with Outlook 2007 that causes it to disagree with so many different programs. Hopefully it's only a matter of time before a fix is published but until then my interim fix will remain in place until I see the update that addresses the issue. Alan Foster. "Milly Staples [MVP - Outlook]" wrote: Not always Microsoft's problem. Some common reasons why Outlook will not shut down completely when you click either the X or Exit: 1. PDA synchronization software with your PDA in the cradle. 2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix. 3. Franklin-Covey Plan Plus! 4. COM Add-ins. 5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders. 6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail. 7. The latest Skype update. --Â Milly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Flatch U. Lance asked: | I too have been having the same problem and have been collecting data | about this issue for the past three days. | | The most common answer is "The mostly likely explanation is that some | add-in or external application is holding Outlook open so that it | can't close completely." | | Several of these add-in's are Microsoft products, which should NOT be | causing this problem. Also, I never had this problem with Outlook | 2003 nor has anyone else from what I've read. | | Opening and closing an application is a fundamental task that should | be no more complicated than that. We should not have to consider | anything else beyond that except opening Outlook immedietly after | closing it. | | Bottom line. This is a flaw or a bug within Outlook 2007 itself. | Microsoft, as usual, throws out every explanation BUT that. | | I hope they are working on a fix. I still think 2007 is a great | product and a major improvement over pervious versions. |
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