It is a common mistake to believe that having an AV scan incoming and outgoing email provides better security. In actuality, your active AV scan will detect any virus/trojan/malware with its real-time scanner. And if you think that having your outgoing email scanned is a good idea, well.... if your outgoing email is infected, you already have a system problem. Scanning of outgoing email will do nothing to help you fix the system problem

Always use an AV solution but NEVER integrate it into Outlook. It causes more problems than it puports to fix and is a sales "scare tactic" that has worked all too well. Outlook's built-in virus/malware blocker works much better and without so many of the problems reported here. Especially the multiple posts of outgoing and incoming mail.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, All Greek Tommy asked:

| If it's any help, I've had the problem ever since I installed Office
| 2007 and was beginning to think I'd be better reverting to Office
| 2003 until some kind of fix is published but after reading through
| all the threads in these discussion groups pertaining to the problem
| I thought I'd try a few minor alterations myself and I believe I may
| have sorted my particular problem at least!
| With Reference to Milly's point 6. below; I use Kaspersky Internet
| Security 6 and under Settings / Mail Anti-Virus I found the heading
| Connectivity where there are two check boxes, both of which are
| checked by default. One says 'Scan POP3/SMTP/IMAP/NNTP Traffic' and
| the other says 'Enable Microsoft Outlook and The Bat! support'.
| Guess what happened when I unchecked the Outlook option?...The data
| file warning and check stopped!
| It would appear there is definitely a problem with Outlook 2007 that
| causes it to disagree with so many different programs. Hopefully it's
| only a matter of time before a fix is published but until then my
| interim fix will remain in place until I see the update that
| addresses the issue.
|
| Alan Foster.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Not always Microsoft's problem.
||
|| Some common reasons why Outlook will not shut down completely when
|| you click either the X or Exit:
||
|| 1. PDA synchronization software with your PDA in the cradle.
|| 2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
|| support for an alleged fix.
|| 3. Franklin-Covey Plan Plus!
|| 4. COM Add-ins.
|| 5. Mail reminder add-ins that keep a stub of Outlook open in the
|| background to check for new mail and fire reminders.
|| 6. Anti-virus/firewall programs that are set to scan incoming and
|| outgoing mail.
|| 7. The latest Skype update.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Flatch U. Lance asked:
||
||| I too have been having the same problem and have been collecting
||| data about this issue for the past three days.
|||
||| The most common answer is "The mostly likely explanation is that
||| some add-in or external application is holding Outlook open so that
||| it can't close completely."
|||
||| Several of these add-in's are Microsoft products, which should NOT
||| be causing this problem. Also, I never had this problem with Outlook
||| 2003 nor has anyone else from what I've read.
|||
||| Opening and closing an application is a fundamental task that should
||| be no more complicated than that. We should not have to consider
||| anything else beyond that except opening Outlook immedietly after
||| closing it.
|||
||| Bottom line. This is a flaw or a bug within Outlook 2007 itself.
||| Microsoft, as usual, throws out every explanation BUT that.
|||
||| I hope they are working on a fix. I still think 2007 is a great
||| product and a major improvement over pervious versions.

=?Utf-8?B?QWxsIEdyZWVrIFRvbW15?= All Greek
wrote in
:

If it's any help, I've had the problem ever since I installed Office
2007 and was beginning to think I'd be better reverting to Office 2003
until some kind of fix is published but after reading through all the
threads in these discussion groups pertaining to the problem I thought
I'd try a few minor alterations myself and I believe I may have sorted
my particular problem at least!
With Reference to Milly's point 6. below; I use Kaspersky Internet
Security 6 and under Settings / Mail Anti-Virus I found the heading
Connectivity where there are two check boxes, both of which are
checked by default. One says 'Scan POP3/SMTP/IMAP/NNTP Traffic' and
the other says 'Enable Microsoft Outlook and The Bat! support'.
Guess what happened when I unchecked the Outlook option?...The data
file warning and check stopped!
It would appear there is definitely a problem with Outlook 2007 that
causes it to disagree with so many different programs. Hopefully it's
only a matter of time before a fix is published but until then my
interim fix will remain in place until I see the update that addresses
the issue.

Alan Foster.

"Milly Staples [MVP - Outlook]" wrote:

Not always Microsoft's problem.

Some common reasons why Outlook will not shut down completely when
you click either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their
support for an alleged fix. 3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the
background to check for new mail and fire reminders. 6.
Anti-virus/firewall programs that are set to scan incoming and
outgoing mail. 7. The latest Skype update.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Flatch U. Lance asked:

| I too have been having the same problem and have been collecting
| data about this issue for the past three days.
|
| The most common answer is "The mostly likely explanation is that
| some add-in or external application is holding Outlook open so that
| it can't close completely."
|
| Several of these add-in's are Microsoft products, which should NOT
| be causing this problem. Also, I never had this problem with
| Outlook 2003 nor has anyone else from what I've read.
|
| Opening and closing an application is a fundamental task that
| should be no more complicated than that. We should not have to
| consider anything else beyond that except opening Outlook
| immedietly after closing it.
|
| Bottom line. This is a flaw or a bug within Outlook 2007 itself.
| Microsoft, as usual, throws out every explanation BUT that.
|
| I hope they are working on a fix. I still think 2007 is a great
| product and a major improvement over pervious versions.


I had the same problem. In my case, the problem was caused by having a
backup software called Iomega Sync running in the background. It was
looking for changed files every few minutes, and apparently interfering
with the closing of the pst file.

"Sue Mosher [MVP-Outlook]" wrote:

I usually do it by making a shortcut to the Outlook.exe program, then adding the /safe switch to the shortcut command line. If that works, then start Outlook normally, but use the Tools | Trust Center dialog to disable addins, then turn them back on one at a time.

There is more information on command-line switches in Outlook Help.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"John D" John wrote in message news
Stan/Sue,

I have the same problem, but for the more basic user (like me), how do you
launch outlook in safe mode and then search the addins?

Many thanks

John

"Stan Kay" wrote:

Many thanks for the suggestions Sue.

Outlook 2007 ran without a hitch with the /safe command line switch
therefore it follows that one of the add-ins was causing the problem. I
then set about replacing the add-ins one by one to find the culprit.
Eventually I discovered that Microsoft's Windows Live OneCare was causing
the problem so I have uninstalled it and all is well again. I shall now
begin the search for an antivirus product that works without causing
problems.

Many thanks for your help.

Stan


"Sue Mosher [MVP-Outlook]" wrote in message
...
I would suggest running Outlook with the /safe command-line switch to make
sure all add-ins are disabled. Also turn off any anti-virus email checker
and any PDA sync utility, so you can troubleshoot this.

"Stan Kay" wrote in message
...
Sue,

Many thanks for the suggestion. Since it is over an hour since I last
opened Outlook then I thought it should now be safe to try. However,
before
doing so I checked Task Manager and found that Outlook was not running.
So,
I stared Outlook again and ...................up popped the usual error
box!
I waited until the box disappeared and closed down Outlook. Then I
quickly
checked Task Manager again and Outlook was not running. Another try with
Outlook still produced the usual error box. In the light of these tests I
conclude that the problem is not Outlook being shut down and started again
with too little delay between the two actions.

I have examined the Event Viewer and it explains that the problem is known
as EventID 32 "Outlook.pst has detected a catalogue checkpoint".
Unfortunately the online help for this event is not helpful. I then used
scanpst.exe again on outlook.pst and once again was told that it had found
and corrected errors. However, upon running Outlook again I get the usual
errors and the same entry in the Event Viewer.

Are there any other tests I can perform to identify the cause of the
problem?



"Sue Mosher [MVP-Outlook]" wrote in message
...
The mostly likely explanation is that some add-in or external application
is
holding Outlook open so that it can't close completely or simply that the
user tried to restart Outlook too soon after shutting it down. You can
check
Task Manager to see if Outlook.exe is still running and try waiting
longer.


"Stan Kay" wrote in message
...
Tom,

It is nice to know that I am not alone with this problem. I agree with
your
logical conclusion that on the basis of our joint experience the problem
lies with Outlook 2007 not with the operating system.

Hopefully someone will be able to suggest a solution.

Regards,

Stan


"Tom" wrote in message
...
I also have Outlook 2007 as part of Office 2007 Business, and get the
same
error message. Only difference with me is I'm running XP Pro. I also
would
like to find a solution to this problem. Being that you are running Vista
and I'm running XP it appears to be a problem with Outlook 2007 and not
the
OS.

"Stan Kay" wrote in message
...
I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook
2007 up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is
in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem
with data files.

Can anyone please offer any assistance?

Dear Sue,
I really appreciate your problem solving capabilities with Outlook. I have
been having the same issue with Outlook saying files have not closed
properly. A good solution for MS might be to add a few lines of code that
would ensure everything closes properly, or if not, to have a pop up window
ask the user to close an appication or a file so Outlook can exit. I have now
run scanpst on everything many times, and still get the problem. Just now, I
tried to start in safe mode as you suggest, but it took an awful long time to
come up, and again, could not access my main pst file. I did not have such
problems with Outlook in office XP; is there a way to reuinstall Outlook XP
only and keep my rules etc and also access my pst files as usual?
Thanks for any help
PJ

"Sue Mosher [MVP-Outlook]" wrote:

I usually do it by making a shortcut to the Outlook.exe program, then adding the /safe switch to the shortcut command line. If that works, then start Outlook normally, but use the Tools | Trust Center dialog to disable addins, then turn them back on one at a time.

There is more information on command-line switches in Outlook Help.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"John D" John wrote in message news
Stan/Sue,

I have the same problem, but for the more basic user (like me), how do you
launch outlook in safe mode and then search the addins?

Many thanks

John

"Stan Kay" wrote:

Many thanks for the suggestions Sue.

Outlook 2007 ran without a hitch with the /safe command line switch
therefore it follows that one of the add-ins was causing the problem. I
then set about replacing the add-ins one by one to find the culprit.
Eventually I discovered that Microsoft's Windows Live OneCare was causing
the problem so I have uninstalled it and all is well again. I shall now
begin the search for an antivirus product that works without causing
problems.

Many thanks for your help.

Stan


"Sue Mosher [MVP-Outlook]" wrote in message
...
I would suggest running Outlook with the /safe command-line switch to make
sure all add-ins are disabled. Also turn off any anti-virus email checker
and any PDA sync utility, so you can troubleshoot this.

"Stan Kay" wrote in message
...
Sue,

Many thanks for the suggestion. Since it is over an hour since I last
opened Outlook then I thought it should now be safe to try. However,
before
doing so I checked Task Manager and found that Outlook was not running.
So,
I stared Outlook again and ...................up popped the usual error
box!
I waited until the box disappeared and closed down Outlook. Then I
quickly
checked Task Manager again and Outlook was not running. Another try with
Outlook still produced the usual error box. In the light of these tests I
conclude that the problem is not Outlook being shut down and started again
with too little delay between the two actions.

I have examined the Event Viewer and it explains that the problem is known
as EventID 32 "Outlook.pst has detected a catalogue checkpoint".
Unfortunately the online help for this event is not helpful. I then used
scanpst.exe again on outlook.pst and once again was told that it had found
and corrected errors. However, upon running Outlook again I get the usual
errors and the same entry in the Event Viewer.

Are there any other tests I can perform to identify the cause of the
problem?



"Sue Mosher [MVP-Outlook]" wrote in message
...
The mostly likely explanation is that some add-in or external application
is
holding Outlook open so that it can't close completely or simply that the
user tried to restart Outlook too soon after shutting it down. You can
check
Task Manager to see if Outlook.exe is still running and try waiting
longer.


"Stan Kay" wrote in message
...
Tom,

It is nice to know that I am not alone with this problem. I agree with
your
logical conclusion that on the basis of our joint experience the problem
lies with Outlook 2007 not with the operating system.

Hopefully someone will be able to suggest a solution.

Regards,

Stan


"Tom" wrote in message
...
I also have Outlook 2007 as part of Office 2007 Business, and get the
same
error message. Only difference with me is I'm running XP Pro. I also
would
like to find a solution to this problem. Being that you are running Vista
and I'm running XP it appears to be a problem with Outlook 2007 and not
the
OS.

"Stan Kay" wrote in message
...
I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook
2007 up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is
in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem
with data files.

Can anyone please offer any assistance?

I have tried runing my Outlook 2007 in safe mode and the problem still
persists. Are there any other ideas?

Does anyone know if a full disk encryption (PGP Desktop) can cause this type
of failure? My laptop needs to run encrypted, but I thought Outlook 2007 ran
ok before the encryption, but then memory may be failing me.



"Sue Mosher [MVP-Outlook]" wrote:

I would suggest running Outlook with the /safe command-line switch to make sure all add-ins are disabled. Also turn off any anti-virus email checker and any PDA sync utility, so you can troubleshoot this.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"Stan Kay" wrote in message ...
Sue,

Many thanks for the suggestion. Since it is over an hour since I last
opened Outlook then I thought it should now be safe to try. However, before
doing so I checked Task Manager and found that Outlook was not running. So,
I stared Outlook again and ...................up popped the usual error box!
I waited until the box disappeared and closed down Outlook. Then I quickly
checked Task Manager again and Outlook was not running. Another try with
Outlook still produced the usual error box. In the light of these tests I
conclude that the problem is not Outlook being shut down and started again
with too little delay between the two actions.

I have examined the Event Viewer and it explains that the problem is known
as EventID 32 "Outlook.pst has detected a catalogue checkpoint".
Unfortunately the online help for this event is not helpful. I then used
scanpst.exe again on outlook.pst and once again was told that it had found
and corrected errors. However, upon running Outlook again I get the usual
errors and the same entry in the Event Viewer.

Are there any other tests I can perform to identify the cause of the
problem?



"Sue Mosher [MVP-Outlook]" wrote in message
...
The mostly likely explanation is that some add-in or external application is
holding Outlook open so that it can't close completely or simply that the
user tried to restart Outlook too soon after shutting it down. You can check
Task Manager to see if Outlook.exe is still running and try waiting longer.


"Stan Kay" wrote in message
...
Tom,

It is nice to know that I am not alone with this problem. I agree with
your
logical conclusion that on the basis of our joint experience the problem
lies with Outlook 2007 not with the operating system.

Hopefully someone will be able to suggest a solution.

Regards,

Stan


"Tom" wrote in message
...
I also have Outlook 2007 as part of Office 2007 Business, and get the same
error message. Only difference with me is I'm running XP Pro. I also would
like to find a solution to this problem. Being that you are running Vista
and I'm running XP it appears to be a problem with Outlook 2007 and not
the
OS.

"Stan Kay" wrote in message
...
I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook
2007 up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is
in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem
with data files.

Can anyone please offer any assistance?

I have been encountering this the last 2 days and decided to look into it after reading other posts in this feed.

I went to "Help" within Outlook 2007 and clicked "Check For Updates" and updated the software. This resolved the issue for me.

I'm running Windows XP - Media Center Edition 2005 with MS Office Professional 2007.

Hope this helps some of you.

I had the same problem as Stan Kay and others describe with Outlook 2007 on
new Dell PC running Windows Vista SP1.

The problem can, among other possibilities, be caused by Microsoft "Office
Communicator 2007" ... here's the official Microsoft Knowledge Base article
on that:

http://support.microsoft.com/kb/954642/en-us

Regards,
SJ

"Stan Kay" wrote:

I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook 2007
up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem with
data files.

Can anyone please offer any assistance?

Well I would like to add my $.02 into the pot and say that I was having
similar problems with the infamous file.
I began to think what I had installed recently that could cause the problem
and found out the it was the antivirus with the "scan email" function.
As soon as I cancelled that part of the antivirus I would be able to open an
dclose without any problemo.
So I am going to have to email the creators of this free antivirus program
and inform them of their bug.

hector

"Parhelion" wrote:

I had the same problem as Stan Kay and others describe with Outlook 2007 on
new Dell PC running Windows Vista SP1.

The problem can, among other possibilities, be caused by Microsoft "Office
Communicator 2007" ... here's the official Microsoft Knowledge Base article
on that:

http://support.microsoft.com/kb/954642/en-us

Regards,
SJ

"Stan Kay" wrote:

I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook 2007
up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem with
data files.

Can anyone please offer any assistance?

More information about troubleshooting this problem... The following website
(horribly long URL) offers further advice that's probably for more advanced
users:

http://community.officesharepointpro...-progress.aspx



"reikka" wrote:

Well I would like to add my $.02 into the pot and say that I was having
similar problems with the infamous file.
I began to think what I had installed recently that could cause the problem
and found out the it was the antivirus with the "scan email" function.
As soon as I cancelled that part of the antivirus I would be able to open an
dclose without any problemo.
So I am going to have to email the creators of this free antivirus program
and inform them of their bug.

hector

"Parhelion" wrote:

I had the same problem as Stan Kay and others describe with Outlook 2007 on
new Dell PC running Windows Vista SP1.

The problem can, among other possibilities, be caused by Microsoft "Office
Communicator 2007" ... here's the official Microsoft Knowledge Base article
on that:

http://support.microsoft.com/kb/954642/en-us

Regards,
SJ

"Stan Kay" wrote:

I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook 2007
up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem with
data files.

Can anyone please offer any assistance?

I was having problems with Outlook not closing and it turned out to be
connnections I'd made to SharePoint. As soon as I removed the connections
to SharePoint Outlook closed properly.

As a Test I added a SharePoint Contact list back into Outlook and it closed
just fine. I know at one point we were running WSS 2 and maybe there was
some old refernces to it and that's where the problem was coming in.



"Parhelion" wrote:

More information about troubleshooting this problem... The following website
(horribly long URL) offers further advice that's probably for more advanced
users:

http://community.officesharepointpro...-progress.aspx



"reikka" wrote:

Well I would like to add my $.02 into the pot and say that I was having
similar problems with the infamous file.
I began to think what I had installed recently that could cause the problem
and found out the it was the antivirus with the "scan email" function.
As soon as I cancelled that part of the antivirus I would be able to open an
dclose without any problemo.
So I am going to have to email the creators of this free antivirus program
and inform them of their bug.

hector

"Parhelion" wrote:

I had the same problem as Stan Kay and others describe with Outlook 2007 on
new Dell PC running Windows Vista SP1.

The problem can, among other possibilities, be caused by Microsoft "Office
Communicator 2007" ... here's the official Microsoft Knowledge Base article
on that:

http://support.microsoft.com/kb/954642/en-us

Regards,
SJ

"Stan Kay" wrote:

I have Office 2007 Ultimate running under my Vista Ultimate operating
system. Ever since Office 2007 was installed, whenever I open Outlook 2007
up pops an error message telling me that:_

"A data file did not close properly the last it was used and is being
checked for problems. Performance might be affected while the check is in
progress"

Since I always close down Outlook correctly and have run Scanpst.exe to
correct any errors (in fact every time I run scanpst.exe it finds and
corrects errors!) then cannot understand why there should be a problem with
data files.

Can anyone please offer any assistance?