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Can anyone help with this prob?
Hi all, just relaying a prob someone is having
on a forum I visit. Any help wld be appreciated. Thanx. When I shut down OUTLOOK which is my default (and preferred) email client, the computer often (but not always) crashes. Specifically, there is a high pitched clicking noise followed by the momentary appearance of a blue screen which lasts for less than a second and certainly too briefly to actually read what is written on the screen, and this is then followed by the computer shutting down completely and then restarting on its own. Following the restart the computer seems to work normally as does Outlook. This does not happen every time I close Outlook but it occurs every second or third time I use the program. The only other malfunction in the computer that I have noticed is a slight slowing in the boot time and Windows Explorer take slightly longer to load. The computer is only seven months old and Runs Windows XP SP2 Fully updated. AMD Athlon 64 X2 Dual core 3800+, 2.0GB RAM, GeCube RADEON X800XL. My copy of OUTLOOK is part of MS Office Student and Teacher 2003 and all the other components of the suite work normally. I am meticulous in trying to avoid Malware specifically I run: NOD 32 with all shields active and updated daily. In addition I regularly run on line virus scans at Trend Micro Webroot Spy Sweeper active and set to scan daily. I regularly scan my computer with updated versions of Ad-Aware SE Personal, Spybot Search and Destroy, Ewido Anti Spyware, CWShredder, F-Secure BlackLight and I have Spyware Blaster running in the background. I have ZoneAlarm Free edition and I use a NAT enabled Router. None of these programs has found any Malware. At this point I am really at a loss as to how to address this problem. As a result of previous recommendations from members of this board, I did in fact turn off Auto Start and I am now able to read what is written on the blue screen. There is a message stating that the computer is shutting down in order to prevent damage ETC. also some advice regarding ensuring that recently installed Hardware and Software is working properly. All this is not really relevant to me since no new Hard or Soft ware has been installed. The part of the message that IS significant is as follows: AN ATTEMPT WAS MADE TO WRITE TO READ ONLY MEMORY. Technical Information: ***STOP: 0X000000BE (0X006F0044, 0X38C11025, 0xA6C89BA4, 0x0000000A) On another occasion when the same computer crash occurred, the message was somewhat different: IRQL_NOT_LESS_OR_EQUAL ***STOP: 0X0000000A (0X000000014, 0X00000002, 0X00000000, 0X804F1322) I have alo run Memtest 68 over a perion of 5 hours and NO errors in RAM have been noted. Previously a repair install of OUTLOOK seemed to fix the problem but it has now resurfased in exactly the same way. I would greatly appreciate some further suggestions since I would hate to have to stop using Outlook. __________________ WINDOWS XP SP2 AMD Athlon 64 X2 Dual Core 3800+; 2.0GB RAM; GeCube RADEON X800XL; 200GB HDD |
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