Hello,
I have OE6, XP Pro SP2. I use OE to check several accounts; an HTTPMail
(hotmail), and several POP (gmail, a couple of sbcglobal.net and one on a
hosting providers servers). Today, everything began failing. The hotmail
account says "Unable to connect to server." The POP accounts time out. This
happens both during send and receive.
I've tried using 3 different internet connections (LAN, DSL and dial up),
and each fail. I have full connectivity, can view web sites and can
successfully ping the POP and SMTP servers. This leads me to believe that
something has gone globally wrong in OE, but I don't know where to look.
If anyone has any suggestions or has seen this before, I'd really appreciate
the help.

Thanks,
Mike

You'll have to copy/paste all the error messages in your post. Anything less
is pure guess work.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"mikelee101" wrote in message
...
Hello,
I have OE6, XP Pro SP2. I use OE to check several accounts; an HTTPMail
(hotmail), and several POP (gmail, a couple of sbcglobal.net and one on a
hosting providers servers). Today, everything began failing. The hotmail
account says "Unable to connect to server." The POP accounts time out.
This
happens both during send and receive.
I've tried using 3 different internet connections (LAN, DSL and dial up),
and each fail. I have full connectivity, can view web sites and can
successfully ping the POP and SMTP servers. This leads me to believe that
something has gone globally wrong in OE, but I don't know where to look.
If anyone has any suggestions or has seen this before, I'd really
appreciate
the help.

Thanks,
Mike

Bruce,
Thanks. Here they are. I can still ping the pop and smtp servers, and
have all the connectivity I've ever had. On the time-outs, when I got
the message box asking if I wanted to wait or stop, I hit stop this
time. Hitting wait on other tries hasn't yielded any results. If any
of this gives you any ideas, please let me know.

=============================
A TCP/IP error occurred while trying to connect to the server. Account:
'Domain Admin', Server: 'pop.mysuperpageshosting.com', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC15

Unable to connect to the server. Account: 'Hotmail', Server:
'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol:
HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error:
12029, Error Number: 0x800CCC0E

Unable to poll for new messages on your HTTP server. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No,
Socket Error: 12029, Error Number: 0x800CCC0E

Header download for the 'Bulk Mail' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No,
Socket Error: 12029, Error Number: 0x800CCC0E

Header download for the 'filter' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No,
Socket Error: 12029, Error Number: 0x800CCC0E

Header download for the 'Inbox' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No,
Socket Error: 12029, Error Number: 0x800CCC0E

Header download for the 'KFFL' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No,
Socket Error: 12029, Error Number: 0x800CCC0E

A time-out occurred while communicating with the server. Account:
'gmail', Server: 'pop.gmail.com', Protocol: POP3, Port: 995,
Secure(SSL): Yes, Error Number: 0x800CCC19

The host 'pop.sbcglobal.yahoo.com' could not be found. Please verify
that you have entered the server name correctly. Account: 'SBC House
Account', Server: 'pop.sbcglobal.yahoo.com', Protocol: POP3, Port: 110,
Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

The host 'smtp.sbcglobal.yahoo.com' could not be found. Please verify
that you have entered the server name correctly. Account: 'SBC
mikelee101', Server: 'smtp.sbcglobal.yahoo.com', Protocol: SMTP, Port:
25, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D

A time-out occurred while communicating with the server. Account: 'SBC
mikelee101', Server: 'pop.sbcglobal.yahoo.com', Protocol: POP3, Port:
110, Secure(SSL): No, Error Number: 0x800CCC19

====================

Thanks again for the help.

Mike

"mikelee101" wrote in message

Hello,
I have OE6, XP Pro SP2. I use OE to check several accounts; an
HTTPMail (hotmail), and several POP (gmail, a couple of sbcglobal.net
and one on a hosting providers servers). Today, everything began
failing. The hotmail account says "Unable to connect to server."
The POP accounts time out. This happens both during send and receive.
I've tried using 3 different internet connections (LAN, DSL and dial
up), and each fail. I have full connectivity, can view web sites and
can successfully ping the POP and SMTP servers. This leads me to
believe that something has gone globally wrong in OE, but I don't
know where to look.
If anyone has any suggestions or has seen this before, I'd really
appreciate the help.

Thanks,
Mike

This is usually caused by an anti-spam program or and anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Frank,
Thanks for the input. Email scanning is already disabled in my AV program,
and I don't have any type of anti-spam program.

It looks (at least to my untrained eye), that most of the errors are
problems in finding the servers, not in communicating with them. The way
it's acting is like it's offline. However, I know I have connectivity
because I can view web pages and ping the mail servers. The only
connectivity settings I could find say that OE shares a connection with IE,
and if you hit configure, it takes you to the Internet Options/Connection
dialog box, where everything looks fine. Is there a setting somewhere that I
don't know about (or a registry entry) that could cause it not to see the
connection?

Thanks again.

Mike

"Frank Saunders, MS-MVP OE" wrote:

"mikelee101" wrote in message

Hello,
I have OE6, XP Pro SP2. I use OE to check several accounts; an
HTTPMail (hotmail), and several POP (gmail, a couple of sbcglobal.net
and one on a hosting providers servers). Today, everything began
failing. The hotmail account says "Unable to connect to server."
The POP accounts time out. This happens both during send and receive.
I've tried using 3 different internet connections (LAN, DSL and dial
up), and each fail. I have full connectivity, can view web sites and
can successfully ping the POP and SMTP servers. This leads me to
believe that something has gone globally wrong in OE, but I don't
know where to look.
If anyone has any suggestions or has seen this before, I'd really
appreciate the help.

Thanks,
Mike

This is usually caused by an anti-spam program or and anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

Tools | Options | Advanced
Move the timeout slider a couple notches to the right.

--
Frank Saunders, MS-MVP OE

"mikelee101" wrote in message

Frank,
Thanks for the input. Email scanning is already disabled in my AV
program, and I don't have any type of anti-spam program.

It looks (at least to my untrained eye), that most of the errors are
problems in finding the servers, not in communicating with them. The
way it's acting is like it's offline. However, I know I have
connectivity because I can view web pages and ping the mail servers.
The only connectivity settings I could find say that OE shares a
connection with IE, and if you hit configure, it takes you to the
Internet Options/Connection dialog box, where everything looks fine.
Is there a setting somewhere that I don't know about (or a registry
entry) that could cause it not to see the connection?

"Frank Saunders, MS-MVP OE" wrote:

"mikelee101" wrote in message

Hello,
I have OE6, XP Pro SP2. I use OE to check several accounts; an
HTTPMail (hotmail), and several POP (gmail, a couple of
sbcglobal.net and one on a hosting providers servers). Today,
everything began failing. The hotmail account says "Unable to
connect to server."
The POP accounts time out. This happens both during send and
receive. I've tried using 3 different internet connections (LAN,
DSL and dial up), and each fail. I have full connectivity, can
view web sites and can successfully ping the POP and SMTP servers.
This leads me to believe that something has gone globally wrong in
OE, but I don't know where to look.
If anyone has any suggestions or has seen this before, I'd really
appreciate the help.

This is usually caused by an anti-spam program or and anti-virus set
to scan email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server
names in OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/...orruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough
that OE times out. Since some of the received messages have large
(often virus) attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall
Norton and switch to the free AVG with mail scanning off. Norton
invented email scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against
viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email and email attachments. Email Scanning is just another layer on
top of this. To make sure that Auto-Protect is providing the maximum
protection, keep Auto-Protect enabled and run LiveUpdate regularly
to ensure that you have the most recent virus definitions."
http://service1.symantec.com/SUPPORT...256c7500723cf0

"...your computer is protected if Auto-Protect is enabled.
Auto-Protect scans any incoming files, including email attachments,
when the files are saved to your hard drive."
http://service1.symantec.com/SUPPORT...01100907323806

"NAV provides multiple layers of protection. Email scanning is just
one of those layers. Even if you are not running Email Scanning,
your computer is protected against viruses that are distributed as
email attachments by NAV Auto-Protect. Auto-Protect will scan any
incoming files, including email attachments, as they are saved to
your hard drive. To make sure that Auto-Protect is providing the
maximum protection, keep Auto-Protect enabled and run LiveUpdate
regularly to ensure that you have the most recent virus definitions."
http://service1.symantec.com/SUPPORT...= bar_sch_nam

See also
http://help.expedient.com/mailnews/n...ntivirus.shtml

So Symantec used to say this often and clearly. The newer stuff
doesn't have the statement included as it was considered an
embarrassment. If you know anyone who programs for Norton try to
get them to talk about it.

The timeout slider is already at its max, and I've tried clicking
"Wait" on the nag window to try even longer than the maximum time, to
no avail.

In this article,
http://support.microsoft.com/?scid=k...d=2578&sid=216,
it lists several things to try. Here have been the results:

1 - confirm settings are correct. Done, all settings are correct.
Accounts have been deleted and reentered with no effect.
2 - examine firewall settings. Connection to servers fails through 3
different firewalls, and also with firewall on home network completely
disabled.
3 - check anti-virus. AV scanning of emails is disabled. OE still
fails when AV program is completely disabled.
4 - determine whether modem is functioning correctly. OE fails via 3
different connection types, and I can successfully ping the mailservers
on all 3.
5 - verify MTU settings on router. Again, it fails on all 3 connection
types. Changing MTU settings on router at home network had no effect.
6 - remove and reinstall OE. I'd love to try this, but the
instructions for doing so don't match up with what I'm seeing when I
try to follow them. I have XP Pro, SP2. The article links off to this
article: http://support.microsoft.com/kb/263837/, How to manually
remove and reinstall OE. The steps a

Windows XP Home Edition and Windows XP Professional
Follow these steps to remove Outlook Express in Windows XP Home Edition
or in Windows XP Professional:1. Click Start, click Settings, and then
click Control Panel.
2. Double click Add or Remove Programs.
3. Click Add/Remove Windows Components.
4. Click to clear the Outlook Express check box, and then click OK.
Outlook Express will be removed from the computer. To reinstall Outlook
Express, use the same steps. However, in step 4, click to select the
Outlook Express check box, and then click OK.

Unfortunately, when you get to step 4, the checkbox doesn't actually
remove OE. All it removes is the shortcut to OE in the start menu.
(Trust me, I've tried it a couple of times. It does NOT remove OE.)

7 - create a new profile. Tried this at least 3 times. No effect.
8 - delete suspicious messages from your mailbox. There are no
"suspicious" messages in any of my mail accounts and, since all 5
accounts began failing at exactly the same time, this is highly
unlikely as a cause to begin with.
9 - verify that all SMTP addresses in a distribution list are correct.
This will only effect sending email, not server connectivity.


So...there's the comprehensive list of everything I've tried. An
earlier the full text of the errors. So, my questions a

1-Anybody got any other ideas? Is there a registry entry or anything
like that which could be at fault?
2-Is there a way to really uninstall OE6 in XPPro SP2 without
reinstalling the entire operating system?

Thanks again.

Mike

Just taking stabs in the dark right now. Are you by any chance using Avast
with Webshield as your A/V program?
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

wrote in message
oups.com...
The timeout slider is already at its max, and I've tried clicking
"Wait" on the nag window to try even longer than the maximum time, to
no avail.

In this article,
http://support.microsoft.com/?scid=k...d=2578&sid=216,
it lists several things to try. Here have been the results:

1 - confirm settings are correct. Done, all settings are correct.
Accounts have been deleted and reentered with no effect.
2 - examine firewall settings. Connection to servers fails through 3
different firewalls, and also with firewall on home network completely
disabled.
3 - check anti-virus. AV scanning of emails is disabled. OE still
fails when AV program is completely disabled.
4 - determine whether modem is functioning correctly. OE fails via 3
different connection types, and I can successfully ping the mailservers
on all 3.
5 - verify MTU settings on router. Again, it fails on all 3 connection
types. Changing MTU settings on router at home network had no effect.
6 - remove and reinstall OE. I'd love to try this, but the
instructions for doing so don't match up with what I'm seeing when I
try to follow them. I have XP Pro, SP2. The article links off to this
article: http://support.microsoft.com/kb/263837/, How to manually
remove and reinstall OE. The steps a

Windows XP Home Edition and Windows XP Professional
Follow these steps to remove Outlook Express in Windows XP Home Edition
or in Windows XP Professional:1. Click Start, click Settings, and then
click Control Panel.
2. Double click Add or Remove Programs.
3. Click Add/Remove Windows Components.
4. Click to clear the Outlook Express check box, and then click OK.
Outlook Express will be removed from the computer. To reinstall Outlook
Express, use the same steps. However, in step 4, click to select the
Outlook Express check box, and then click OK.

Unfortunately, when you get to step 4, the checkbox doesn't actually
remove OE. All it removes is the shortcut to OE in the start menu.
(Trust me, I've tried it a couple of times. It does NOT remove OE.)

7 - create a new profile. Tried this at least 3 times. No effect.
8 - delete suspicious messages from your mailbox. There are no
"suspicious" messages in any of my mail accounts and, since all 5
accounts began failing at exactly the same time, this is highly
unlikely as a cause to begin with.
9 - verify that all SMTP addresses in a distribution list are correct.
This will only effect sending email, not server connectivity.


So...there's the comprehensive list of everything I've tried. An
earlier the full text of the errors. So, my questions a

1-Anybody got any other ideas? Is there a registry entry or anything
like that which could be at fault?
2-Is there a way to really uninstall OE6 in XPPro SP2 without
reinstalling the entire operating system?

Thanks again.

Mike