My Dad uses OE and is having the following problem: When he replies to
messages in his Inbox, the message he replied to is deleted. (It still
exists in his Sent Items folder.) I've searched on possible causes but
can't find anything obvious. I had him turn off his virus checker in
case that was causing it, but it didn't change anything.

Any advice much appreciated. Thanks,

Andrew

Check again about the antivirus stuff. See www.oehelp.com/OETips.aspx#3

After turning off the AV email scanning, then have him remove his mail
account (write down the settings first), close OE and then add it back again
after reopening OE. The AV software often changes the account settings, so
you may need to do that.

Or try going to File | Identities and set up a new Identity and make sure
email scanning is disabled before adding the account.

Also make sure he's got the the inbox set to View | Current View | Show all
messages. It could be the messages are still there, but he's got it set to
hide read messages.

steve

wrote in message
ups.com...
My Dad uses OE and is having the following problem: When he replies to
messages in his Inbox, the message he replied to is deleted. (It still
exists in his Sent Items folder.) I've searched on possible causes but
can't find anything obvious. I had him turn off his virus checker in
case that was causing it, but it didn't change anything.

Any advice much appreciated. Thanks,

Andrew

wrote in message
ups.com...
My Dad uses OE and is having the following problem: When he replies to
messages in his Inbox, the message he replied to is deleted. (It still
exists in his Sent Items folder.) I've searched on possible causes but
can't find anything obvious. I had him turn off his virus checker in
case that was causing it, but it didn't change anything.


View | Current View | Show All Messages

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com

Make sure in View | Current View: Show all messages & Group messages by
conversation is checked. If that's OK the Inbox, or identity may be damaged.

Move any mail you wish to save from the Inbox to a local folder you create.
Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default marked
as hidden. To view these files in Explorer, you must enable Show Hidden
Files and Folders under Start | Control Panel | Folder Options | View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
delete it. A new one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

If that does not fix it:

You may have a damaged identity. File | Identity | Add New Identity. Create
a new one and test it. If all is well, you can import your messages from the
old identity and delete it.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

wrote in message
ups.com...
My Dad uses OE and is having the following problem: When he replies to
messages in his Inbox, the message he replied to is deleted. (It still
exists in his Sent Items folder.) I've searched on possible causes but
can't find anything obvious. I had him turn off his virus checker in
case that was causing it, but it didn't change anything.

Any advice much appreciated. Thanks,

Andrew

Disregard: Group messages by conversation. That's would be for newsgroups.
Just check Show all messages.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Bruce Hagen" wrote in message
...
Make sure in View | Current View: Show all messages & Group messages by
conversation is checked. If that's OK the Inbox, or identity may be
damaged.

Move any mail you wish to save from the Inbox to a local folder you
create. Then:

Tools | Options | Maintenance | Store folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise,
write the location down and navigate to it in Windows Explorer.

In WindowsXP, 2K & 3K, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Explorer, you must enable Show
Hidden Files and Folders under Start | Control Panel | Folder Options |
View.

With OE closed, find the DBX file for the folder in question {Inbox.dbx}
and delete it. A new one will be created automatically when you open OE.

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything
until the compacting is completed.

In Tools | Options | Maintenance: Uncheck Compact messages in background
and leave it unchecked. {N/A if running XP/SP2}.

If that does not fix it:

You may have a damaged identity. File | Identity | Add New Identity.
Create a new one and test it. If all is well, you can import your messages
from the old identity and delete it.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

wrote in message
ups.com...
My Dad uses OE and is having the following problem: When he replies to
messages in his Inbox, the message he replied to is deleted. (It still
exists in his Sent Items folder.) I've searched on possible causes but
can't find anything obvious. I had him turn off his virus checker in
case that was causing it, but it didn't change anything.

Any advice much appreciated. Thanks,

Andrew

"Bruce Hagen" wrote in message

Disregard: Group messages by conversation. That's would be for
newsgroups. Just check Show all messages.

No, you were right. That can hide messages in mail, too.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx
http://defendingyourmachine.blogspot.com/

O. OK. Thanks,

Bruce


"Frank Saunders, MS-MVP OE" wrote in message
...
"Bruce Hagen" wrote in message

Disregard: Group messages by conversation. That's would be for
newsgroups. Just check Show all messages.

No, you were right. That can hide messages in mail, too.

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/sec...t/default.aspx
http://defendingyourmachine.blogspot.com/