Hello.
Please help with this issue. When I open Outlook Express I receive error
messages like:
Your 'Drafts' folder was not polled for its unread count. The operation was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F
--

When presented with the login box, I type my username & password & all works
fine. Why do I get the error message to begin, and how can I fix this? TIA
Patricia

Check your port settings with those provided by your isp.
Are you using the internet at home or logging on to the phoenix.edu network ?
Did you use the online setup tool from Phoenix to autosetup OE ?
Have you tried contacting UofP support
https://ecampus.phoenix.edu/
Click on Contact Us
Click on Email Support
or
1-877-832-4867


....winston




"Patricia Collins" wrote in message ...
: Hello.
: Please help with this issue. When I open Outlook Express I receive error
: messages like:
: Your 'Drafts' folder was not polled for its unread count. The operation was
: canceled by the user. Account: 'mymail.phoenix.edu', Server:
: 'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
: unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
: Number: 0x800C006F
: --
:
: When presented with the login box, I type my username & password & all works
: fine. Why do I get the error message to begin, and how can I fix this? TIA
: Patricia

Thank you, Winston, but this doesn't help. UOP tech support told me it was a
registry error and that they would not help me, but that I needed to contact
Microsoft. Microsoft charges for this question, hence I have posted here. I
am at a loss for help.
--
Patricia


"...winston" wrote:

Check your port settings with those provided by your isp.
Are you using the internet at home or logging on to the phoenix.edu network ?
Did you use the online setup tool from Phoenix to autosetup OE ?
Have you tried contacting UofP support
https://ecampus.phoenix.edu/
Click on Contact Us
Click on Email Support
or
1-877-832-4867


....winston




"Patricia Collins" wrote in message ...
: Hello.
: Please help with this issue. When I open Outlook Express I receive error
: messages like:
: Your 'Drafts' folder was not polled for its unread count. The operation was
: canceled by the user. Account: 'mymail.phoenix.edu', Server:
: 'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
: unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
: Number: 0x800C006F
: --
:
: When presented with the login box, I type my username & password & all works
: fine. Why do I get the error message to begin, and how can I fix this? TIA
: Patricia

Imo, they are more incorrect than correct. See Bruce's response
Also, you didn't answer the other questions

..winston

"Patricia Collins" wrote in message ...
: Thank you, Winston, but this doesn't help. UOP tech support told me it was a
: registry error and that they would not help me, but that I needed to contact
: Microsoft. Microsoft charges for this question, hence I have posted here. I
: am at a loss for help.
: --
: Patricia
:
:
: "...winston" wrote:
:
: Check your port settings with those provided by your isp.
: Are you using the internet at home or logging on to the phoenix.edu network ?
: Did you use the online setup tool from Phoenix to autosetup OE ?
: Have you tried contacting UofP support
: https://ecampus.phoenix.edu/
: Click on Contact Us
: Click on Email Support
: or
: 1-877-832-4867
:
:
: ....winston
:
:
:
:
: "Patricia Collins" wrote in message ...
: : Hello.
: : Please help with this issue. When I open Outlook Express I receive error
: : messages like:
: : Your 'Drafts' folder was not polled for its unread count. The operation was
: : canceled by the user. Account: 'mymail.phoenix.edu', Server:
: : 'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
: : unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
: : Number: 0x800C006F
: : --
: :
: : When presented with the login box, I type my username & password & all works
: : fine. Why do I get the error message to begin, and how can I fix this? TIA
: : Patricia
:

"Patricia Collins" wrote in message
...
Thank you, Winston, but this doesn't help. UOP tech support told me it was a
registry error and that they would not help me, but that I needed to contact
Microsoft. Microsoft charges for this question, hence I have posted here. I
am at a loss for help.


I think they're guessing (e.g. fingerpointing) and leaving themselves
in the clear because you don't have enough proof (ammunition)
to point back at them.

Try activating OE's troubleshooting log for IMAP and see if it clarifies
what is happening. Unfortunately because the protocol is secure that
may be the best you can do as far as tracing the activity on that connection.
E.g. a regular packet trace will not be usable, except perhaps to help
explain the timing of the transactions.

BTW it will help if you describe what you were doing when the message
appeared. E.g. is Drafts the first folder to be opened when you connect
to that server? In that case perhaps all the message means is that your
authentication for that step failed but we have no idea why. E.g. they may be
thinking that OE issued the request but didn't wait long enough for it to be
successful. All you would have to do then would be to show instead that
something came back from the server and that OE's actions followed
logically from that. Etc.


Good luck

Robert Aldwinckle
---


--
Patricia


"...winston" wrote:

Check your port settings with those provided by your isp.
Are you using the internet at home or logging on to the phoenix.edu network ?
Did you use the online setup tool from Phoenix to autosetup OE ?
Have you tried contacting UofP support
https://ecampus.phoenix.edu/
Click on Contact Us
Click on Email Support
or
1-877-832-4867


....winston




"Patricia Collins" wrote in message
...
: Hello.
: Please help with this issue. When I open Outlook Express I receive error
: messages like:
: Your 'Drafts' folder was not polled for its unread count. The operation was
: canceled by the user. Account: 'mymail.phoenix.edu', Server:
: 'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
: unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
: Number: 0x800C006F
: --
:
: When presented with the login box, I type my username & password & all works
: fine. Why do I get the error message to begin, and how can I fix this? TIA
: Patricia

Thank you, Robert. I will try what you suggest, but I don't know how to
"...Try activating OE's troubleshooting log for IMAP and see if it clarifies
what is happening."
--
Patricia


"Robert Aldwinckle" wrote:

"Patricia Collins" wrote in message
...
Thank you, Winston, but this doesn't help. UOP tech support told me it was a
registry error and that they would not help me, but that I needed to contact
Microsoft. Microsoft charges for this question, hence I have posted here. I
am at a loss for help.


I think they're guessing (e.g. fingerpointing) and leaving themselves
in the clear because you don't have enough proof (ammunition)
to point back at them.

Try activating OE's troubleshooting log for IMAP and see if it clarifies
what is happening. Unfortunately because the protocol is secure that
may be the best you can do as far as tracing the activity on that connection.
E.g. a regular packet trace will not be usable, except perhaps to help
explain the timing of the transactions.

BTW it will help if you describe what you were doing when the message
appeared. E.g. is Drafts the first folder to be opened when you connect
to that server? In that case perhaps all the message means is that your
authentication for that step failed but we have no idea why. E.g. they may be
thinking that OE issued the request but didn't wait long enough for it to be
successful. All you would have to do then would be to show instead that
something came back from the server and that OE's actions followed
logically from that. Etc.


Good luck

Robert Aldwinckle
---


--
Patricia


"...winston" wrote:

Check your port settings with those provided by your isp.
Are you using the internet at home or logging on to the phoenix.edu network ?
Did you use the online setup tool from Phoenix to autosetup OE ?
Have you tried contacting UofP support
https://ecampus.phoenix.edu/
Click on Contact Us
Click on Email Support
or
1-877-832-4867


....winston




"Patricia Collins" wrote in message
...
: Hello.
: Please help with this issue. When I open Outlook Express I receive error
: messages like:
: Your 'Drafts' folder was not polled for its unread count. The operation was
: canceled by the user. Account: 'mymail.phoenix.edu', Server:
: 'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
: unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
: Number: 0x800C006F
: --
:
: When presented with the login box, I type my username & password & all works
: fine. Why do I get the error message to begin, and how can I fix this? TIA
: Patricia

Tools | Options | Maintenance
Down at the bottom.

"Patricia Collins" wrote in
message ...
Thank you, Robert. I will try what you suggest, but I don't know how to
"...Try activating OE's troubleshooting log for IMAP and see if it
clarifies
what is happening."

"Robert Aldwinckle" wrote:

"Patricia Collins" wrote in
message
...
Thank you, Winston, but this doesn't help. UOP tech support told me it
was a
registry error and that they would not help me, but that I needed to
contact
Microsoft. Microsoft charges for this question, hence I have posted
here. I
am at a loss for help.


I think they're guessing (e.g. fingerpointing) and leaving themselves
in the clear because you don't have enough proof (ammunition)
to point back at them.

Try activating OE's troubleshooting log for IMAP and see if it
clarifies
what is happening. Unfortunately because the protocol is secure that
may be the best you can do as far as tracing the activity on that
connection.
E.g. a regular packet trace will not be usable, except perhaps to help
explain the timing of the transactions.

BTW it will help if you describe what you were doing when the message
appeared. E.g. is Drafts the first folder to be opened when you
connect
to that server? In that case perhaps all the message means is that your
authentication for that step failed but we have no idea why. E.g. they
may be
thinking that OE issued the request but didn't wait long enough for it
to be
successful. All you would have to do then would be to show instead that
something came back from the server and that OE's actions followed
logically from that. Etc.

"...winston" wrote:

Check your port settings with those provided by your isp.
Are you using the internet at home or logging on to the phoenix.edu
network ?
Did you use the online setup tool from Phoenix to autosetup OE ?
Have you tried contacting UofP support
https://ecampus.phoenix.edu/
Click on Contact Us
Click on Email Support
or
1-877-832-4867

"Patricia Collins" wrote
in message
...
: Hello.
: Please help with this issue. When I open Outlook Express I receive
error
: messages like:
: Your 'Drafts' folder was not polled for its unread count. The
operation was
: canceled by the user. Account: 'mymail.phoenix.edu', Server:
: 'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon
failu
: unknown user name or bad password.', Port: 993, Secure(SSL): Yes,
Error
: Number: 0x800C006F
: --
:
: When presented with the login box, I type my username & password &
all works
: fine. Why do I get the error message to begin, and how can I fix
this?

U¿ytkownik "Patricia Collins"
napisa³ w wiadomo¶ci
...
Hello.
Please help with this issue. When I open Outlook Express I receive error
messages like:
Your 'Drafts' folder was not polled for its unread count. The operation
was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F
--

When presented with the login box, I type my username & password & all
works
fine. Why do I get the error message to begin, and how can I fix this?
TIA
Patricia

Outlook Express keeps prompting for your password
http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Save password setting not retained in Outlook or Outlook Express:
http://support.microsoft.com/kb/290684

Cannot Save E-Mail Account Password in Outlook Express 5
http://support.microsoft.com/?kbid=228713

Save Password Check Box Is Unavailable
http://support.microsoft.com/?kbid=137361
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"Patricia Collins" wrote in
message ...
Hello.
Please help with this issue. When I open Outlook Express I receive error
messages like:
Your 'Drafts' folder was not polled for its unread count. The operation
was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F
--

When presented with the login box, I type my username & password & all
works
fine. Why do I get the error message to begin, and how can I fix this?
TIA
Patricia

I really appreciate your help and the help of others. I will begin trying
the options you suggest, but first here is the answer to your other
questions.
When I open Outlook express, before I click on ANYTHING within Outlook
express, I get the 3 messages shown below in one error window.

I receive this message when I log onto the UOP network from home.
Steps I take are to click onto the icon that opens OE. This is the only
action I take before I get the error messages. I don't even specify an
address to go to, etc.

I do not take any actions, so I do not understand where the part about "The
operation was canceled by the user. " comes from.

Yes, I did use the online setup tool from Phoenix to autosetup OE.



Your 'Drafts' folder was not polled for its unread count. The operation was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F

Your 'Inbox' folder was not polled for its unread count. The operation was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F

Your 'Sent Items' folder was not polled for its unread count. The operation
was canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F

and
Header download for the 'Inbox' folder did not complete. The operation was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F

--
Patricia


"Patricia Collins" wrote:

Hello.
Please help with this issue. When I open Outlook Express I receive error
messages like:
Your 'Drafts' folder was not polled for its unread count. The operation was
canceled by the user. Account: 'mymail.phoenix.edu', Server:
'mymail.phoenix.edu', Protocol: IMAP, Server Response: 'Logon failu
unknown user name or bad password.', Port: 993, Secure(SSL): Yes, Error
Number: 0x800C006F
--

When presented with the login box, I type my username & password & all works
fine. Why do I get the error message to begin, and how can I fix this? TIA
Patricia