Bruce:

Thanks once more...I just uninstalled my Norton AV program. Then I went back
nto OE and all is well. This time, I sent myself a test e mail and it came
through ok so I am keeping my fingers crossed. Will check into your
suggestions about ditching Norton permanently. To answer your question, I do
not have a spam program.

After uninstalling Norton, I did a search for "Norton" just to see if I was
"clean" and a bunch of stuff came up.
AV is the only Norton program I am running. Should I be concerned and go
ahead and delete all references to Norton in Search?

Thanks again

Roger
--
Roger


"Bruce Hagen" wrote:

Are you using a spam program? That can cause it as well.

In many cases, just turning off e-mail scanning isn't enough. You need to
uninstall the program and reinstall in Custom Mode and opt out of e-mail
scanning during the installation.

That said, you would be better served if you got rid of Norton completely.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
Bruce: Soon after writing my thanks to you, the problem returned.
I now have both incoming and outgoing email scanning in Norton AV turned
off, and still can't send or receive OE messages.

Just before I said thanks, I saw that my inbox then included all of the
backed up messages and I thought all was well, but now it's back to square
one. You mentioned more detail on error messages. I told you about the
first two messages. Now there is a third that comes up about being timed
out:
this is it - "A time out occured while communicating with the server.
Account'incoming verizon.net'server
= 'incoming verizon.net' protocol POP3 port110, secure (SSL) No error
number 0X800CC19

I appreciate your staying with me on this one
--
Roger


"Bruce Hagen" wrote:

You're welcome. Glad you got it working.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
Bruce:

Thanks a bunch...I got into my Norton AV, turned off the incoming email
scanning, and now I'm back in business with OE.

I know that I am near the bottom rung of the ladder in computer
literacy
among those who come to this Microsoft Support thing for help.. I do
want
to
thank all of you for your continued help
--
Roger


"Bruce Hagen" wrote:

That is the entire message? No error numbers? Try this:

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
When I click on my OE icon from the desktop, I get into the Inbox
ok.
But,
when I click on Send/Receive, this is what comes up: "Connecting to
incoming
verizon.net"
- Connected - under Task, I see Check for new messageson incoming
ver----
with the status shown as executing.

After a minute looking at this error message, another comes up: Your
POP3
server has not responded in 60 seconds...would you like to wait
another
60
seconds for the server to respond?

Below this, I see Account: incoming verizon.net and Server: incoming
verizon.net and then I have a choice of Wait, or Stop.

I hope the above is helpful and I appreciate your reply.

Roger
--
Roger


"Bruce Hagen" wrote:

Please post the entire error message. Otherwise we have no idea.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
I have been using OE. Now I can't get new messages into my Inbox.
Verizon
(ISP)
tells me this is an OE issue. I can get messages in Verizon's e
mail
site,
but I want
to continue to use OE. In OE, I get an error message about POP3,
etc.
Where do I start to fix this? Thanks for the help
--
Roger

I suspected Norton. Download Avast as I outlined. I use it and it performs
very well with OE. Then see these links.

To remove Norton completely:

Commonly used Symantec tools:
http://service1.symantec.com/SUPPORT...05103109480139

Using the Norton Removal Tool:
http://service1.symantec.com/SUPPORT...05033108162039

Removing NAV 2003 and earlier using Rnav2003.exe.
http://service1.symantec.com/SUPPORT...01092114452606

Symantec NIS, NAV and NSW 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem.htm

Symantec NIS, Norton Antispam, and NPF 2004, 2005, 2006 removal
http://basconotw.mvps.org/SymRem1.htm

And if necessary:
http://www.ccleaner.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
Bruce:

Thanks once more...I just uninstalled my Norton AV program. Then I went
back
nto OE and all is well. This time, I sent myself a test e mail and it
came
through ok so I am keeping my fingers crossed. Will check into your
suggestions about ditching Norton permanently. To answer your question, I
do
not have a spam program.

After uninstalling Norton, I did a search for "Norton" just to see if I
was
"clean" and a bunch of stuff came up.
AV is the only Norton program I am running. Should I be concerned and go
ahead and delete all references to Norton in Search?

Thanks again

Roger
--
Roger


"Bruce Hagen" wrote:

Are you using a spam program? That can cause it as well.

In many cases, just turning off e-mail scanning isn't enough. You need to
uninstall the program and reinstall in Custom Mode and opt out of e-mail
scanning during the installation.

That said, you would be better served if you got rid of Norton
completely.

I would suggest either Avast, (freeware), or NOD32, (not free).

In the case of Avast, choose Custom Installation and under Resident
Protection, uncheck: Internet Mail and Outlook/Exchange.

Norton, and McAfee, products are not Outlook Express friendly, and I
don't
know of any OE-MVP that would recommend using them.

Avast:
http://www.avast.com/eng/download-avast-home.html

NOD32:
http://www.eset.com/
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
Bruce: Soon after writing my thanks to you, the problem returned.
I now have both incoming and outgoing email scanning in Norton AV
turned
off, and still can't send or receive OE messages.

Just before I said thanks, I saw that my inbox then included all of the
backed up messages and I thought all was well, but now it's back to
square
one. You mentioned more detail on error messages. I told you about
the
first two messages. Now there is a third that comes up about being
timed
out:
this is it - "A time out occured while communicating with the server.
Account'incoming verizon.net'server
= 'incoming verizon.net' protocol POP3 port110, secure (SSL) No error
number 0X800CC19

I appreciate your staying with me on this one
--
Roger


"Bruce Hagen" wrote:

You're welcome. Glad you got it working.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
Bruce:

Thanks a bunch...I got into my Norton AV, turned off the incoming
email
scanning, and now I'm back in business with OE.

I know that I am near the bottom rung of the ladder in computer
literacy
among those who come to this Microsoft Support thing for help.. I
do
want
to
thank all of you for your continued help
--
Roger


"Bruce Hagen" wrote:

That is the entire message? No error numbers? Try this:

Turn off e-mail scanning in your anti-virus program. It is a
redundant
layer
of protection that eats up CPUs, slows down sending and receiving,
and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
When I click on my OE icon from the desktop, I get into the Inbox
ok.
But,
when I click on Send/Receive, this is what comes up: "Connecting
to
incoming
verizon.net"
- Connected - under Task, I see Check for new messageson incoming
ver----
with the status shown as executing.

After a minute looking at this error message, another comes up:
Your
POP3
server has not responded in 60 seconds...would you like to wait
another
60
seconds for the server to respond?

Below this, I see Account: incoming verizon.net and Server:
incoming
verizon.net and then I have a choice of Wait, or Stop.

I hope the above is helpful and I appreciate your reply.

Roger
--
Roger


"Bruce Hagen" wrote:

Please post the entire error message. Otherwise we have no idea.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

"rogeepete" wrote in message
...
I have been using OE. Now I can't get new messages into my
Inbox.
Verizon
(ISP)
tells me this is an OE issue. I can get messages in Verizon's
e
mail
site,
but I want
to continue to use OE. In OE, I get an error message about
POP3,
etc.
Where do I start to fix this? Thanks for the help
--
Roger