I am having problems with my email and do not know why it is acting the way
it is. I click on the icon on the desktop to go to my mail and it will
connect and bring it up but its like as soon as it does it freezes up. Other
times I click on it and it will set there like I didnt click on it at all and
does nothing. Can anyone help me resolve this issue besides make a phone call
to Microsoft?
--
Joyce M. Henderson

Delete Folders.dbx with OE closed and see if that fixes it. Note that if you
have subfolders, they will be out in the open Folder Tree, but can be easily
dragged back to where they were.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Press the Tab key to highlight the folder
location, then Ctrl+C. Close OE, then Start | Run | Ctrl+V will put the
location in the box - Click OK and you'll see the OE files. Otherwise, write
the location down and navigate to it in Windows Explorer.

In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default
marked as hidden. To view these files in Windows Explorer, you must enable
Show Hidden Files and Folders under Start | Control Panel | Folder Options
Icon | View, or in Windows Explorer | Tools | Folder Options | View.

With OE closed, find Folders.dbx and delete it. A new one will be created
automatically when you open OE.

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually become
corrupt. Create your own user defined folders for storing mail and move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders are
open. Then: File | Work Offline (or double click Working Online in the
Status Bar). File | Folder | Compact all folders. Don't touch anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs and causes a multitude of problems such as
time-outs and account setting changes. Your up-to-date A/V program will
continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Outlook Express Quick Backup (OEQB):
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

"tnsilverwings" wrote in message
...
I am having problems with my email and do not know why it is acting the way
it is. I click on the icon on the desktop to go to my mail and it will
connect and bring it up but its like as soon as it does it freezes up.
Other
times I click on it and it will set there like I didnt click on it at all
and
does nothing. Can anyone help me resolve this issue besides make a phone
call
to Microsoft?
--
Joyce M. Henderson

"tnsilverwings" ...
I am having problems with my email and do not know why it is acting the way
it is. I click on the icon on the desktop to go to my mail and it will
connect and bring it up but its like as soon as it does it freezes up.
Other
times I click on it and it will set there like I didnt click on it at all
and
does nothing. Can anyone help me resolve this issue besides make a phone
call
to Microsoft?
--
Joyce M. Henderson