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Outlook Express has encountered a problem and needs to close...recapitulation..
A new post, hopefully to gain even more attention...! My other post on the
same topic, is unresolved. To recapitulate... I have Windows XP2 (completely reinstalled after reformatting last month), latest patch level, IE7 for 4 weeks and Outlook Express 6. Before the latest Microsoft automatic updates earlier this month, the following problem did not exist. I was enjoying a completely clean and exemplary system ! In OE6, part way during downloading emails, the "needs to close" message appears. I've discovered that the emails continue to fully download if I ignore the closedown message (of course I then have to allow the closedown). The error signature in the closedown message says "AppName: msimn.exe" and "ModName: directdb.dll". No closedown message appears when sending emails, or when sending or receiving newsgroup messages. I've successfully compacted all OE6 folders - as recommended by Tom Koch. I've done scans for any malware (viruses, spyware, trojans etc.) - none found. I've also deactivated the McAfee VirusScan on emails and downloads. I've reset to another OE identity - as recommended by Tom Koch. I've defragmented all drives. I've successfully installed the patch KB918766 - as recommended by PA Bear. A new problem - IE7 has today also started to produce the same "need to close" message. Its error signature says iexplore.exe is in conflict with ieframe.dll, or on another occasion mshtml.dll. I strongly suspect that this latest misbehaviour by IE7 is related to my ongoing OE6 problem. And is the fact that the problems only started immediately after the latest automatic updates by Microsoft, a total coincidence? Could the OE6 Rules be part of the problem? I've run out of ideas! What else could be wrong? And how do I fix it? Best regards Roy |
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#2
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Outlook Express has encountered a problem and needs to close...recapitulation..
Any error associated with directdb.dll is due to corruption in one or more
of the DBX files in the message store folder, usually caused by shutting down Outlook Express or forcing a shutdown while compacting is taking place. If you go to the folder containing the stored message files (DBX files) you may see some with a number appended which indicates they have been corrupted and a new one has been created without the number to replace it. For added info, please read the info at this link: The Other E-Mail Threat: File Corruption in Outlook Express: http://www.microsoft.com/windows/IE/...orruption.mspx As for the problem with IE7, the main recommendation would be to uninstall it via Control Panel, Add/Remove Programs until you've resolved your mail problems. And read the articles about problems with it at these links: IE7 Gold - Sandi's Blog (18 Oct-06) http://msmvps.com/blogs/spywaresucks...18/182724.aspx Most Recent KBs for Windows Internet Explorer 7 (RSS) http://support.microsoft.com/common/rss.aspx?rssid=8722 How to perform a repair installation of WinXP if IE7 is installed - 917964 (dates from May-06) http://support.microsoft.com/?kbid=917964 "You do not have the most current version of Internet Explorer" - 923196 http://support.microsoft.com/kb/923196 How to use Reset Internet Explorer Settings - 923737 http://support.microsoft.com/kb/923737 "Page contains both secure and nonsecure items" - 925014 http://support.microsoft.com/kb/925014 Home page setting changes unexpectedly, or you cannot change your home page setting - 320159 http://support.microsoft.com/kb/320159 -- Jim Pickering, MVP, Windows Mail Apps https://mvp.support.microsoft.com/pr...8-1171988A62D6 Please deliver feedback to the newsgroup, so that others can be helped. "Roy Hammond" wrote in message ... A new post, hopefully to gain even more attention...! My other post on the same topic, is unresolved. To recapitulate... I have Windows XP2 (completely reinstalled after reformatting last month), latest patch level, IE7 for 4 weeks and Outlook Express 6. Before the latest Microsoft automatic updates earlier this month, the following problem did not exist. I was enjoying a completely clean and exemplary system ! In OE6, part way during downloading emails, the "needs to close" message appears. I've discovered that the emails continue to fully download if I ignore the closedown message (of course I then have to allow the closedown). The error signature in the closedown message says "AppName: msimn.exe" and "ModName: directdb.dll". No closedown message appears when sending emails, or when sending or receiving newsgroup messages. I've successfully compacted all OE6 folders - as recommended by Tom Koch. I've done scans for any malware (viruses, spyware, trojans etc.) - none found. I've also deactivated the McAfee VirusScan on emails and downloads. I've reset to another OE identity - as recommended by Tom Koch. I've defragmented all drives. I've successfully installed the patch KB918766 - as recommended by PA Bear. A new problem - IE7 has today also started to produce the same "need to close" message. Its error signature says iexplore.exe is in conflict with ieframe.dll, or on another occasion mshtml.dll. I strongly suspect that this latest misbehaviour by IE7 is related to my ongoing OE6 problem. And is the fact that the problems only started immediately after the latest automatic updates by Microsoft, a total coincidence? Could the OE6 Rules be part of the problem? I've run out of ideas! What else could be wrong? And how do I fix it? Best regards Roy |
#3
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Outlook Express has encountered a problem and needs to close...recapitulation..
"Roy Hammond" wrote in message
... A new post, hopefully to gain even more attention...! My other post on the same topic, is unresolved. To recapitulate... I have Windows XP2 (completely reinstalled after reformatting last month), latest patch level, IE7 for 4 weeks and Outlook Express 6. Before the latest Microsoft automatic updates earlier this month, the following problem did not exist. I was enjoying a completely clean and exemplary system ! In OE6, part way during downloading emails, the "needs to close" message appears. I've discovered that the emails continue to fully download if I ignore the closedown message (of course I then have to allow the closedown). The error signature in the closedown message says "AppName: msimn.exe" and "ModName: directdb.dll". No closedown message appears when sending emails, or when sending or receiving newsgroup messages. I've successfully compacted all OE6 folders - as recommended by Tom Koch. I've done scans for any malware (viruses, spyware, trojans etc.) - none found. I've also deactivated the McAfee VirusScan on emails and downloads. I've reset to another OE identity - as recommended by Tom Koch. I've defragmented all drives. I've successfully installed the patch KB918766 - as recommended by PA Bear. A new problem - IE7 has today also started to produce the same "need to close" message. Its error signature says iexplore.exe is in conflict with ieframe.dll, or on another occasion mshtml.dll. I strongly suspect that this latest misbehaviour by IE7 is related to my ongoing OE6 problem. And is the fact that the problems only started immediately after the latest automatic updates by Microsoft, a total coincidence? Could the OE6 Rules be part of the problem? I've run out of ideas! What else could be wrong? And how do I fix it? Have you done a thorough malware check? Checking with one program is seldom adequate. Help with malware All MS-MVP Sites. http://aumha.org/a/parasite.htm (http://aumha.org/a/quickfix.htm) http://www.elephantboycomputers.com/...moving_Malware (http://mvps.org/winhelp2002/unwanted.htm) (http://inetexplorer.mvps.org/darnit.html) (http://www.mvps.org/sramesh2k/Malware_Defence.htm) Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't send mail. |
#4
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Outlook Express has encountered a problem and needs to close...recapitulation..
Hello
I think I may have solved my problem ! I switched off all my OE rules (68 altogether). After more than 24 hours and several downloads of emails, there's been no 'need to close' message. I've now reactivated half of my rules, and will wait another 24 hours to see if things remain stable. I intend to gradually reintroduce my rules until or unless OE misbehaves again. Then maybe I'll be able to identify the culprit rule (or rules). It's also notable that IE7 has remained stable also... I'll report further as matters progress. Then somebody cleverer than me could possibly advise what the real problem was and advise how to avoid anyone else seeing the same problem. To respond to Frank's point about malware; no, I haven't done an extensive disinfection. Just used McAfee and Spybot. If things go wrong again, I'll follow-up on his suggestions. In the meantime I'll proceed along the lines explained above. (And I'm extremely careful these days about what I download and install. 'Been there...done that' !) Thanks, and regards to all Roy Hammond "Frank Saunders, MS-MVP OE/WM" wrote in message ... "Roy Hammond" wrote in message ... A new post, hopefully to gain even more attention...! My other post on the same topic, is unresolved. To recapitulate... I have Windows XP2 (completely reinstalled after reformatting last month), latest patch level, IE7 for 4 weeks and Outlook Express 6. Before the latest Microsoft automatic updates earlier this month, the following problem did not exist. I was enjoying a completely clean and exemplary system ! In OE6, part way during downloading emails, the "needs to close" message appears. I've discovered that the emails continue to fully download if I ignore the closedown message (of course I then have to allow the closedown). The error signature in the closedown message says "AppName: msimn.exe" and "ModName: directdb.dll". No closedown message appears when sending emails, or when sending or receiving newsgroup messages. I've successfully compacted all OE6 folders - as recommended by Tom Koch. I've done scans for any malware (viruses, spyware, trojans etc.) - none found. I've also deactivated the McAfee VirusScan on emails and downloads. I've reset to another OE identity - as recommended by Tom Koch. I've defragmented all drives. I've successfully installed the patch KB918766 - as recommended by PA Bear. A new problem - IE7 has today also started to produce the same "need to close" message. Its error signature says iexplore.exe is in conflict with ieframe.dll, or on another occasion mshtml.dll. I strongly suspect that this latest misbehaviour by IE7 is related to my ongoing OE6 problem. And is the fact that the problems only started immediately after the latest automatic updates by Microsoft, a total coincidence? Could the OE6 Rules be part of the problem? I've run out of ideas! What else could be wrong? And how do I fix it? Have you done a thorough malware check? Checking with one program is seldom adequate. Help with malware All MS-MVP Sites. http://aumha.org/a/parasite.htm (http://aumha.org/a/quickfix.htm) http://www.elephantboycomputers.com/...moving_Malware (http://mvps.org/winhelp2002/unwanted.htm) (http://inetexplorer.mvps.org/darnit.html) (http://www.mvps.org/sramesh2k/Malware_Defence.htm) Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't send mail. |
#5
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Outlook Express has encountered a problem and needs to close...recapitulation..
Yes, it ***was*** the OE6 filter rules that were causing the OE6 "...need to
close..." messages. With all my rules reactivated the problem reappeared. Did a thorough review of my 68 rules and by consolidating many of them reduced the total quantity to less than 40. All seems stable now...and that includes IE7 also! Sorry but in the end I didn't attempt to determine which were the culprit rule (or rules). I got fed-up with the whole situation and concentrated on getting my OE and IE stable...! Thanks for all your suggestions. They were a great support in my endeavours! Regards Roy "Roy Hammond" wrote in message ... Hello I think I may have solved my problem ! I switched off all my OE rules (68 altogether). After more than 24 hours and several downloads of emails, there's been no 'need to close' message. I've now reactivated half of my rules, and will wait another 24 hours to see if things remain stable. I intend to gradually reintroduce my rules until or unless OE misbehaves again. Then maybe I'll be able to identify the culprit rule (or rules). It's also notable that IE7 has remained stable also... I'll report further as matters progress. Then somebody cleverer than me could possibly advise what the real problem was and advise how to avoid anyone else seeing the same problem. To respond to Frank's point about malware; no, I haven't done an extensive disinfection. Just used McAfee and Spybot. If things go wrong again, I'll follow-up on his suggestions. In the meantime I'll proceed along the lines explained above. (And I'm extremely careful these days about what I download and install. 'Been there...done that' !) Thanks, and regards to all Roy Hammond "Frank Saunders, MS-MVP OE/WM" wrote in message ... "Roy Hammond" wrote in message ... A new post, hopefully to gain even more attention...! My other post on the same topic, is unresolved. To recapitulate... I have Windows XP2 (completely reinstalled after reformatting last month), latest patch level, IE7 for 4 weeks and Outlook Express 6. Before the latest Microsoft automatic updates earlier this month, the following problem did not exist. I was enjoying a completely clean and exemplary system ! In OE6, part way during downloading emails, the "needs to close" message appears. I've discovered that the emails continue to fully download if I ignore the closedown message (of course I then have to allow the closedown). The error signature in the closedown message says "AppName: msimn.exe" and "ModName: directdb.dll". No closedown message appears when sending emails, or when sending or receiving newsgroup messages. I've successfully compacted all OE6 folders - as recommended by Tom Koch. I've done scans for any malware (viruses, spyware, trojans etc.) - none found. I've also deactivated the McAfee VirusScan on emails and downloads. I've reset to another OE identity - as recommended by Tom Koch. I've defragmented all drives. I've successfully installed the patch KB918766 - as recommended by PA Bear. A new problem - IE7 has today also started to produce the same "need to close" message. Its error signature says iexplore.exe is in conflict with ieframe.dll, or on another occasion mshtml.dll. I strongly suspect that this latest misbehaviour by IE7 is related to my ongoing OE6 problem. And is the fact that the problems only started immediately after the latest automatic updates by Microsoft, a total coincidence? Could the OE6 Rules be part of the problem? I've run out of ideas! What else could be wrong? And how do I fix it? Have you done a thorough malware check? Checking with one program is seldom adequate. Help with malware All MS-MVP Sites. http://aumha.org/a/parasite.htm (http://aumha.org/a/quickfix.htm) http://www.elephantboycomputers.com/...moving_Malware (http://mvps.org/winhelp2002/unwanted.htm) (http://inetexplorer.mvps.org/darnit.html) (http://www.mvps.org/sramesh2k/Malware_Defence.htm) Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. -- Frank Saunders, MS-MVP OE/WM http://www.fjsmjs.com Answer in newsgroup. Don't send mail. |
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