PC:
Windows XP Pro SP2 (all Windows Update/Patches applied)
IE6 SP1 (all update/patches applied)
*Also upgraded to IE7 beta 3 and tried again. Didn't work, so rolled the PC
back to IE6.


Whenever the user clicks on an email address or "mail to" link on a web
page, they get the following error..

"Could not perform the operation because the default mail client is not
properly installed."

I checked IE options Programs tab and confirmed that Outlook Express is
listed under Email and Newsgroups. When i changed it to Outlook and clicked
on the same links, it opened a new Outlook message no problem. When i
changed it back to Outlook Express and tried again, same problem. I did the
same thing again, only this time i rebooted in between changing the clients.
No go..

In Outlook Express under Tools - Options, i confirmed that OE was listed as
the default mail client. I tried making it NOT the default mail handler,
then reboot, then made it the default again. Same issue.

I checked the registry and confirmed that "HKEY_CLASSES_ROOT\mailto" exists.

I checked all the mailto links i tested and none of them had more than 456
characters as per this MS article:
http://support.microsoft.com/kb/182985/en-us.

I know that i can work around the issue by doing a "view source" and then
copying and pasting the address into a new email, but that's not what i'm
looking for since the user would have to do this every time they clicked on
a mail link. It "should" work!

Any help is appreciated.

Make OE the default e-mail client:
http://www.oehelp.com/oedef.aspx

For links in e-mail:
http://www.oehelp.com/oelnk.aspx

And:
http://support.microsoft.com/?kbid=306098

If you have MS Outlook installed, also see:
http://www.oehelp.com/OETips.aspx#13
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"jim" wrote in message
...
PC:
Windows XP Pro SP2 (all Windows Update/Patches applied)
IE6 SP1 (all update/patches applied)
*Also upgraded to IE7 beta 3 and tried again. Didn't work, so rolled the
PC back to IE6.


Whenever the user clicks on an email address or "mail to" link on a web
page, they get the following error..

"Could not perform the operation because the default mail client is not
properly installed."

I checked IE options Programs tab and confirmed that Outlook Express is
listed under Email and Newsgroups. When i changed it to Outlook and
clicked on the same links, it opened a new Outlook message no problem.
When i changed it back to Outlook Express and tried again, same problem.
I did the same thing again, only this time i rebooted in between changing
the clients. No go..

In Outlook Express under Tools - Options, i confirmed that OE was listed
as the default mail client. I tried making it NOT the default mail
handler, then reboot, then made it the default again. Same issue.

I checked the registry and confirmed that "HKEY_CLASSES_ROOT\mailto"
exists.

I checked all the mailto links i tested and none of them had more than 456
characters as per this MS article:
http://support.microsoft.com/kb/182985/en-us.

I know that i can work around the issue by doing a "view source" and then
copying and pasting the address into a new email, but that's not what i'm
looking for since the user would have to do this every time they clicked
on a mail link. It "should" work!

Any help is appreciated.

Thanks. There's a couple of things i can try. I'll let you know..

"Bruce Hagen" wrote in message
...
Make OE the default e-mail client:
http://www.oehelp.com/oedef.aspx

For links in e-mail:
http://www.oehelp.com/oelnk.aspx

And:
http://support.microsoft.com/?kbid=306098

If you have MS Outlook installed, also see:
http://www.oehelp.com/OETips.aspx#13
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"jim" wrote in message
...
PC:
Windows XP Pro SP2 (all Windows Update/Patches applied)
IE6 SP1 (all update/patches applied)
*Also upgraded to IE7 beta 3 and tried again. Didn't work, so rolled the
PC back to IE6.


Whenever the user clicks on an email address or "mail to" link on a web
page, they get the following error..

"Could not perform the operation because the default mail client is not
properly installed."

I checked IE options Programs tab and confirmed that Outlook Express is
listed under Email and Newsgroups. When i changed it to Outlook and
clicked on the same links, it opened a new Outlook message no problem.
When i changed it back to Outlook Express and tried again, same problem.
I did the same thing again, only this time i rebooted in between changing
the clients. No go..

In Outlook Express under Tools - Options, i confirmed that OE was listed
as the default mail client. I tried making it NOT the default mail
handler, then reboot, then made it the default again. Same issue.

I checked the registry and confirmed that "HKEY_CLASSES_ROOT\mailto"
exists.

I checked all the mailto links i tested and none of them had more than
456 characters as per this MS article:
http://support.microsoft.com/kb/182985/en-us.

I know that i can work around the issue by doing a "view source" and then
copying and pasting the address into a new email, but that's not what i'm
looking for since the user would have to do this every time they clicked
on a mail link. It "should" work!

Any help is appreciated.

Hello Jim,

How are you? We have not heard from you regarding this issue. Please post
back here at your convenience if we can assist further.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

I get that same error and also 50-60 IE windows launch when I click a mailto:.

I went to all the links you posted and tried all the reccomendations, still
same symtoms.

Any other sugestions?

Chuck

"ChuckW" wrote in message
...
I get that same error and also 50-60 IE windows launch when I click a
mailto:.

I went to all the links you posted and tried all the reccomendations,
still
same symtoms.

Any other sugestions?

Chuck


I don't know what makes you think you have the same problem when you
describe entirely different symptoms.

What you describe is usually caused by a malware infection.
So How Did I Get Infected Anyway?
http://www.wilderssecurity.com/showthread.php?t=27971

Help with Hijackware
All MS - MVP Sites.
http://aumha.org/a/parasite.htm
(http://aumha.org/a/quickfix.htm)
http://www.elephantboycomputers.com/...moving_Malware
(http://mvps.org/winhelp2002/unwanted.htm)
(http://inetexplorer.mvps.org/darnit.html)
(http://www.mvps.org/sramesh2k/Malware_Defence.htm)

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.

The service is currently unavailable. Try again later. Account: 'MSN',
Server: 'http://oe.msn.msnmail.hotmail.com/cgi-bin/hmdata', Protocol:
HTTPMail, Server Response: 'Service Unavailable', Port: 0, Secure(SSL): No,
Error Number: 0x800CCCF0
"ChuckW" wrote in message
...
I get that same error and also 50-60 IE windows launch when I click a
mailto:.

I went to all the links you posted and tried all the reccomendations,
still
same symtoms.

Any other sugestions?

Chuck

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.

See:

Multiple browser windows open when you click on a mailto: link:
http://windowsxp.mvps.org/MailtoProtocol.htm

If MS Outlook was installed as part of MS Office and you don't use it,
uninstall it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)


ChuckW wrote:
I get that same error and also 50-60 IE windows launch when I click a
mailto:.

I went to all the links you posted and tried all the reccomendations,
still
same symtoms.

Any other sugestions?

Chuck

This is to add info to my previous post:

The computer runs XP sp2, factory installed. It has been in my system for
almost a year. I'm not sure if this is a new problem, or just now coming to
the attention of the user.

Chuck

See www.oehelp.com/oelnk.aspx and probably also www.oehelp.com/ielnk.aspx

steve

"ChuckW" wrote in message
...
This is to add info to my previous post:

The computer runs XP sp2, factory installed. It has been in my system for
almost a year. I'm not sure if this is a new problem, or just now coming
to
the attention of the user.

Chuck