Yesterday, my system did something that seemed odd, downloading a whole host
(9) automatic updates. After installing them, my OE 6 shut down. When I tried
to reopen it, it would visibly appear for just a second, then disappear. It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload the
OS. OE still opens briefly and closes, but now I get an error message box
about the msimn.exe file causing a problem with a C++ program (I'm at work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got to
reload all my apps, so I'm open to anything.

To begin to help, we need the complete and exact error message. Without
more info such as that and the operating system involved (suspect WinXP, but
to what level of patches?), no one can really be of much help.

Any error in msimn.exe is most likely caused by a corrupt message store, but
if you reinstalled using a Recovery Disk, that usually implies a format with
a loss of stored data. So the details are really important to getting help.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload the
OS. OE still opens briefly and closes, but now I get an error message box
about the msimn.exe file causing a problem with a C++ program (I'm at work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got to
reload all my apps, so I'm open to anything.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload the
OS. OE still opens briefly and closes, but now I get an error message box
about the msimn.exe file causing a problem with a C++ program (I'm at work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got to
reload all my apps, so I'm open to anything.

Did you have IE7 installed when you recovered Windows?
Windows version?

--
Frank Saunders, MS-MVP, OE/WM
Please reply in newsgroup.

Thanks, Jim and Frank.

WinXP Professional - I just finished downloading 49 critical updates reading
Windows Media Player 10
Windows Media Format Runtime
KB388667; 885836; 887742; 888239; 890175; 885835; 873339; 896423; 896424;
896428; 898461; 899587; 899589; 899591; 8900725; 8901017; 896358; 902400;
904706; 905414; 905749; 908519; 910437; 911564; 911927; 912919; 892130;
894391; 893756; 891781; 887472; 886185; 890859; 890046; 888302; 901214; 888113
And now another 17(19) High Priority Updates (Including Office 2003 Service
Pack 2):
905474; 917734; 914389; 917344; 918439; 911280; 916281; 913580; 911567;
890830; 917953; 917149; 918439; 908531; 900485; 911562; 911567; 886903

I recovered the OS, but it did leave all the old data files in place, even
though it's making me reinstall all the apps.

When the problem first started, there was no error message - just a few
seconds of OE opening splash screen, the app would open and I could see
messages, but then it would close after about one second.

Now, with the critical updates, the splash screen comes up then an new box
with an error message reads: "Microsoft Visual C++ Runtime Library" in the
blue top part of the box, with a big red X below and the message: "Runtime
Error! Program: C:\Program Files\Outlook Express\msimn.exe This application
has requested the Runtime to terminate it in an unusual way. Please contact
the application's support team for more information." and an OK button.

Now, with the HighPriority updates, the splash screen comes up, then freezes
in place. Task manager doesn't show the OE app as running, and it just won't
go away for a long time. Then it asked me if I wanted OE to be my default
e-mail client, I clicked yes, then the same error message mentioned in the
paragraph above popped up.

I've got 290 GB of disk space free, plenty of memory (1.5 GB) plenty of
virtual memory. cleaned out all the junk and temp files.

I'm at wits end. Any guidance or help would be greatly appreciated.

"Jim Pickering" wrote:

To begin to help, we need the complete and exact error message. Without
more info such as that and the operating system involved (suspect WinXP, but
to what level of patches?), no one can really be of much help.

Any error in msimn.exe is most likely caused by a corrupt message store, but
if you reinstalled using a Recovery Disk, that usually implies a format with
a loss of stored data. So the details are really important to getting help.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload the
OS. OE still opens briefly and closes, but now I get an error message box
about the msimn.exe file causing a problem with a C++ program (I'm at work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got to
reload all my apps, so I'm open to anything.

Do a file search for files ending with the extension of DBX (you may find
them in several folders if you used more than one identity) and note the
location (DBX files are marked hidden by the operation system in WindowsXP,
so you'll need to add the Search for hidden files). Then right click on
each folder where you found DBX files and rename the folder to something
easy to remember such as Mail1, Mail2, etc.

Now see if Outlook Express will open without error. If it does, you can try
importing the old messages (File/Import/Messages, selecting From a Message
Store) and point to the Mail1, Mail2 folders that you renamed. Don't be
surprised if the import fails since the error suggests some corruption has
taken place in the old store folders. In that case, you may need a 3rd
party utility to recover them, but the main emphasis now is on getting
Outlook Express to open correctly. Post back with info about your success
or lack thereof.

One other thing to do since you have installed some updates for Office is to
re-register Outlook Express as your default mail client. Go to Start/Run
and type:
msimn /reg
and hit the OK key. Note the space between msimn and the slash [/] for reg.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6


"Dave" wrote in message
...
Thanks, Jim and Frank.

WinXP Professional - I just finished downloading 49 critical updates
reading
Windows Media Player 10
Windows Media Format Runtime
KB388667; 885836; 887742; 888239; 890175; 885835; 873339; 896423; 896424;
896428; 898461; 899587; 899589; 899591; 8900725; 8901017; 896358; 902400;
904706; 905414; 905749; 908519; 910437; 911564; 911927; 912919; 892130;
894391; 893756; 891781; 887472; 886185; 890859; 890046; 888302; 901214;
888113
And now another 17(19) High Priority Updates (Including Office 2003
Service
Pack 2):
905474; 917734; 914389; 917344; 918439; 911280; 916281; 913580; 911567;
890830; 917953; 917149; 918439; 908531; 900485; 911562; 911567; 886903

I recovered the OS, but it did leave all the old data files in place, even
though it's making me reinstall all the apps.

When the problem first started, there was no error message - just a few
seconds of OE opening splash screen, the app would open and I could see
messages, but then it would close after about one second.

Now, with the critical updates, the splash screen comes up then an new box
with an error message reads: "Microsoft Visual C++ Runtime Library" in the
blue top part of the box, with a big red X below and the message: "Runtime
Error! Program: C:\Program Files\Outlook Express\msimn.exe This
application
has requested the Runtime to terminate it in an unusual way. Please
contact
the application's support team for more information." and an OK button.

Now, with the HighPriority updates, the splash screen comes up, then
freezes
in place. Task manager doesn't show the OE app as running, and it just
won't
go away for a long time. Then it asked me if I wanted OE to be my default
e-mail client, I clicked yes, then the same error message mentioned in the
paragraph above popped up.

I've got 290 GB of disk space free, plenty of memory (1.5 GB) plenty of
virtual memory. cleaned out all the junk and temp files.

I'm at wits end. Any guidance or help would be greatly appreciated.

"Jim Pickering" wrote:

To begin to help, we need the complete and exact error message. Without
more info such as that and the operating system involved (suspect WinXP,
but
to what level of patches?), no one can really be of much help.

Any error in msimn.exe is most likely caused by a corrupt message store,
but
if you reinstalled using a Recovery Disk, that usually implies a format
with
a loss of stored data. So the details are really important to getting
help.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then
disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload
the
OS. OE still opens briefly and closes, but now I get an error message
box
about the msimn.exe file causing a problem with a C++ program (I'm at
work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got
to
reload all my apps, so I'm open to anything.

No, just IE6. Sorry I didn't answer that earlier. Windows XP Professional.

Dave

"Frank Saunders, MS-MVP, OE/WM" wrote:

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload the
OS. OE still opens briefly and closes, but now I get an error message box
about the msimn.exe file causing a problem with a C++ program (I'm at work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got to
reload all my apps, so I'm open to anything.

Did you have IE7 installed when you recovered Windows?
Windows version?

--
Frank Saunders, MS-MVP, OE/WM
Please reply in newsgroup.

Tried this - didn't work. both the msimn /reg and the renaming of the .dbx
files.

Dave

"Jim Pickering" wrote:

Do a file search for files ending with the extension of DBX (you may find
them in several folders if you used more than one identity) and note the
location (DBX files are marked hidden by the operation system in WindowsXP,
so you'll need to add the Search for hidden files). Then right click on
each folder where you found DBX files and rename the folder to something
easy to remember such as Mail1, Mail2, etc.

Now see if Outlook Express will open without error. If it does, you can try
importing the old messages (File/Import/Messages, selecting From a Message
Store) and point to the Mail1, Mail2 folders that you renamed. Don't be
surprised if the import fails since the error suggests some corruption has
taken place in the old store folders. In that case, you may need a 3rd
party utility to recover them, but the main emphasis now is on getting
Outlook Express to open correctly. Post back with info about your success
or lack thereof.

One other thing to do since you have installed some updates for Office is to
re-register Outlook Express as your default mail client. Go to Start/Run
and type:
msimn /reg
and hit the OK key. Note the space between msimn and the slash [/] for reg.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6


"Dave" wrote in message
...
Thanks, Jim and Frank.

WinXP Professional - I just finished downloading 49 critical updates
reading
Windows Media Player 10
Windows Media Format Runtime
KB388667; 885836; 887742; 888239; 890175; 885835; 873339; 896423; 896424;
896428; 898461; 899587; 899589; 899591; 8900725; 8901017; 896358; 902400;
904706; 905414; 905749; 908519; 910437; 911564; 911927; 912919; 892130;
894391; 893756; 891781; 887472; 886185; 890859; 890046; 888302; 901214;
888113
And now another 17(19) High Priority Updates (Including Office 2003
Service
Pack 2):
905474; 917734; 914389; 917344; 918439; 911280; 916281; 913580; 911567;
890830; 917953; 917149; 918439; 908531; 900485; 911562; 911567; 886903

I recovered the OS, but it did leave all the old data files in place, even
though it's making me reinstall all the apps.

When the problem first started, there was no error message - just a few
seconds of OE opening splash screen, the app would open and I could see
messages, but then it would close after about one second.

Now, with the critical updates, the splash screen comes up then an new box
with an error message reads: "Microsoft Visual C++ Runtime Library" in the
blue top part of the box, with a big red X below and the message: "Runtime
Error! Program: C:\Program Files\Outlook Express\msimn.exe This
application
has requested the Runtime to terminate it in an unusual way. Please
contact
the application's support team for more information." and an OK button.

Now, with the HighPriority updates, the splash screen comes up, then
freezes
in place. Task manager doesn't show the OE app as running, and it just
won't
go away for a long time. Then it asked me if I wanted OE to be my default
e-mail client, I clicked yes, then the same error message mentioned in the
paragraph above popped up.

I've got 290 GB of disk space free, plenty of memory (1.5 GB) plenty of
virtual memory. cleaned out all the junk and temp files.

I'm at wits end. Any guidance or help would be greatly appreciated.

"Jim Pickering" wrote:

To begin to help, we need the complete and exact error message. Without
more info such as that and the operating system involved (suspect WinXP,
but
to what level of patches?), no one can really be of much help.

Any error in msimn.exe is most likely caused by a corrupt message store,
but
if you reinstalled using a Recovery Disk, that usually implies a format
with
a loss of stored data. So the details are really important to getting
help.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be helped.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then
disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload
the
OS. OE still opens briefly and closes, but now I get an error message
box
about the msimn.exe file causing a problem with a C++ program (I'm at
work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got
to
reload all my apps, so I'm open to anything.

Do you have anything set to scan email? (anti-virus, anti-spam, something
else)
Do you have any addons for OE?

--
Frank Saunders, MS-MVP, OE/WM
Please reply in newsgroup.

"Dave" wrote in message
...
No, just IE6. Sorry I didn't answer that earlier. Windows XP Professional.

Dave

"Frank Saunders, MS-MVP, OE/WM" wrote:

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a whole
host
(9) automatic updates. After installing them, my OE 6 shut down. When I
tried
to reopen it, it would visibly appear for just a second, then
disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to reload
the
OS. OE still opens briefly and closes, but now I get an error message
box
about the msimn.exe file causing a problem with a C++ program (I'm at
work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already got
to
reload all my apps, so I'm open to anything.

Did you have IE7 installed when you recovered Windows?
Windows version?

How are you attempting to open Outlook Express? Are you clicking on a
shortcut or going directly to the executable file using Windows Explorer?

During your "reloading" of the operating system, did you have an antivirus
program running? If so, you may have corrupted the install.

Try using Windows Explorer and navigate to the Program Files folder, then to
Outlook Express and find the file, msimn.exe, and double click it. Does the
problem still come up?

What is shown in the registry under this key:

HKEY_CURRENT_USER\Identities\{GUID for your
identity}\Software\Microsoft\Outlook Express\5.0

and in the right hand pane, what is the value shown for "Store Root"? What
is the present location of your old DBX files and did you have multiple
identities in use?
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6



"Dave" wrote in message
...
Tried this - didn't work. both the msimn /reg and the renaming of the .dbx
files.

Dave

"Jim Pickering" wrote:

Do a file search for files ending with the extension of DBX (you may find
them in several folders if you used more than one identity) and note the
location (DBX files are marked hidden by the operation system in
WindowsXP,
so you'll need to add the Search for hidden files). Then right click on
each folder where you found DBX files and rename the folder to something
easy to remember such as Mail1, Mail2, etc.

Now see if Outlook Express will open without error. If it does, you can
try
importing the old messages (File/Import/Messages, selecting From a
Message
Store) and point to the Mail1, Mail2 folders that you renamed. Don't be
surprised if the import fails since the error suggests some corruption
has
taken place in the old store folders. In that case, you may need a 3rd
party utility to recover them, but the main emphasis now is on getting
Outlook Express to open correctly. Post back with info about your
success
or lack thereof.

One other thing to do since you have installed some updates for Office is
to
re-register Outlook Express as your default mail client. Go to Start/Run
and type:
msimn /reg
and hit the OK key. Note the space between msimn and the slash [/] for
reg.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6


"Dave" wrote in message
...
Thanks, Jim and Frank.

WinXP Professional - I just finished downloading 49 critical updates
reading
Windows Media Player 10
Windows Media Format Runtime
KB388667; 885836; 887742; 888239; 890175; 885835; 873339; 896423;
896424;
896428; 898461; 899587; 899589; 899591; 8900725; 8901017; 896358;
902400;
904706; 905414; 905749; 908519; 910437; 911564; 911927; 912919; 892130;
894391; 893756; 891781; 887472; 886185; 890859; 890046; 888302; 901214;
888113
And now another 17(19) High Priority Updates (Including Office 2003
Service
Pack 2):
905474; 917734; 914389; 917344; 918439; 911280; 916281; 913580; 911567;
890830; 917953; 917149; 918439; 908531; 900485; 911562; 911567; 886903

I recovered the OS, but it did leave all the old data files in place,
even
though it's making me reinstall all the apps.

When the problem first started, there was no error message - just a few
seconds of OE opening splash screen, the app would open and I could see
messages, but then it would close after about one second.

Now, with the critical updates, the splash screen comes up then an new
box
with an error message reads: "Microsoft Visual C++ Runtime Library" in
the
blue top part of the box, with a big red X below and the message:
"Runtime
Error! Program: C:\Program Files\Outlook Express\msimn.exe This
application
has requested the Runtime to terminate it in an unusual way. Please
contact
the application's support team for more information." and an OK button.

Now, with the HighPriority updates, the splash screen comes up, then
freezes
in place. Task manager doesn't show the OE app as running, and it just
won't
go away for a long time. Then it asked me if I wanted OE to be my
default
e-mail client, I clicked yes, then the same error message mentioned in
the
paragraph above popped up.

I've got 290 GB of disk space free, plenty of memory (1.5 GB) plenty of
virtual memory. cleaned out all the junk and temp files.

I'm at wits end. Any guidance or help would be greatly appreciated.

"Jim Pickering" wrote:

To begin to help, we need the complete and exact error message.
Without
more info such as that and the operating system involved (suspect
WinXP,
but
to what level of patches?), no one can really be of much help.

Any error in msimn.exe is most likely caused by a corrupt message
store,
but
if you reinstalled using a Recovery Disk, that usually implies a
format
with
a loss of stored data. So the details are really important to getting
help.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be
helped.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a
whole
host
(9) automatic updates. After installing them, my OE 6 shut down.
When I
tried
to reopen it, it would visibly appear for just a second, then
disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to
reload
the
OS. OE still opens briefly and closes, but now I get an error
message
box
about the msimn.exe file causing a problem with a C++ program (I'm
at
work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already
got
to
reload all my apps, so I'm open to anything.

I just re-read this. Did you really rename the DBX files? If you would
again read my earlier post, my suggestion was to rename the folders
containing the DBX files and not the DBX files themselves. If you really
did rename the DBX files, you are now going to need a 3rd party utility and
I'd suggest you read about using DBXtract at this site:
http://www.oehelp.com/DBXtract/Default.aspx
--
Jim Pickering, MVP, Outlook Express


"Dave" wrote in message
...
Tried this - didn't work. both the msimn /reg and the renaming of the .dbx
files.

Dave

"Jim Pickering" wrote:

Do a file search for files ending with the extension of DBX (you may find
them in several folders if you used more than one identity) and note the
location (DBX files are marked hidden by the operation system in
WindowsXP,
so you'll need to add the Search for hidden files). Then right click on
each folder where you found DBX files and rename the folder to something
easy to remember such as Mail1, Mail2, etc.

Now see if Outlook Express will open without error. If it does, you can
try
importing the old messages (File/Import/Messages, selecting From a
Message
Store) and point to the Mail1, Mail2 folders that you renamed. Don't be
surprised if the import fails since the error suggests some corruption
has
taken place in the old store folders. In that case, you may need a 3rd
party utility to recover them, but the main emphasis now is on getting
Outlook Express to open correctly. Post back with info about your
success
or lack thereof.

One other thing to do since you have installed some updates for Office is
to
re-register Outlook Express as your default mail client. Go to Start/Run
and type:
msimn /reg
and hit the OK key. Note the space between msimn and the slash [/] for
reg.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6


"Dave" wrote in message
...
Thanks, Jim and Frank.

WinXP Professional - I just finished downloading 49 critical updates
reading
Windows Media Player 10
Windows Media Format Runtime
KB388667; 885836; 887742; 888239; 890175; 885835; 873339; 896423;
896424;
896428; 898461; 899587; 899589; 899591; 8900725; 8901017; 896358;
902400;
904706; 905414; 905749; 908519; 910437; 911564; 911927; 912919; 892130;
894391; 893756; 891781; 887472; 886185; 890859; 890046; 888302; 901214;
888113
And now another 17(19) High Priority Updates (Including Office 2003
Service
Pack 2):
905474; 917734; 914389; 917344; 918439; 911280; 916281; 913580; 911567;
890830; 917953; 917149; 918439; 908531; 900485; 911562; 911567; 886903

I recovered the OS, but it did leave all the old data files in place,
even
though it's making me reinstall all the apps.

When the problem first started, there was no error message - just a few
seconds of OE opening splash screen, the app would open and I could see
messages, but then it would close after about one second.

Now, with the critical updates, the splash screen comes up then an new
box
with an error message reads: "Microsoft Visual C++ Runtime Library" in
the
blue top part of the box, with a big red X below and the message:
"Runtime
Error! Program: C:\Program Files\Outlook Express\msimn.exe This
application
has requested the Runtime to terminate it in an unusual way. Please
contact
the application's support team for more information." and an OK button.

Now, with the HighPriority updates, the splash screen comes up, then
freezes
in place. Task manager doesn't show the OE app as running, and it just
won't
go away for a long time. Then it asked me if I wanted OE to be my
default
e-mail client, I clicked yes, then the same error message mentioned in
the
paragraph above popped up.

I've got 290 GB of disk space free, plenty of memory (1.5 GB) plenty of
virtual memory. cleaned out all the junk and temp files.

I'm at wits end. Any guidance or help would be greatly appreciated.

"Jim Pickering" wrote:

To begin to help, we need the complete and exact error message.
Without
more info such as that and the operating system involved (suspect
WinXP,
but
to what level of patches?), no one can really be of much help.

Any error in msimn.exe is most likely caused by a corrupt message
store,
but
if you reinstalled using a Recovery Disk, that usually implies a
format
with
a loss of stored data. So the details are really important to getting
help.
--
Jim Pickering, MVP, Outlook Express
https://mvp.support.microsoft.com/pr...8-1171988A62D6
Please deliver feedback to the newsgroup, so that others can be
helped.

"Dave" wrote in message
...
Yesterday, my system did something that seemed odd, downloading a
whole
host
(9) automatic updates. After installing them, my OE 6 shut down.
When I
tried
to reopen it, it would visibly appear for just a second, then
disappear.
It
does that every time now, with no error messages.

This morning, I finally used the recovery function (HP OEM) to
reload
the
OS. OE still opens briefly and closes, but now I get an error
message
box
about the msimn.exe file causing a problem with a C++ program (I'm
at
work
and can't remember the exact wording).

Any suggestions for how I might go about fixing this? I've already
got
to
reload all my apps, so I'm open to anything.