The add-in was in the Disabled Items list. After enable it, the add-in was
loaded and the menu appeared. But now email won't go out. They stay in
Outbox forever.

I remember someone had the same email problem and asked for help a while ago
but I could not retrive the mail.It was gone.


"Jason" wrote in message
...
The add-in did not load at all. There is logging as the very 1st statemnt
in startup event handler. Nothing logged.

We'll try the new tips. Thanks Ken.



"Ken Slovak - [MVP - Outlook]" wrote in message
...
No way for us to know what's going on. You need to use managed code
debugging and Fusion logging to see what's going on, assuming that your
addin is failing to load. If it is loading then you need to run in debug
mode and add lots of error logging to see where things fail.

Assuming the addin just fails to load at all, see
http://blogs.msdn.com/vsod/archive/2...-failures.aspx
for information on troubleshooting addin load failures with managed code.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm


"Jason" wrote in message
...
One of out customer installed multiple add-ins.
Our older version worked on his machine but not the newer version.
Disable or remove all other add-ins from Outlook add-in manager,
re-enable or reinstall our add-in won't work.
Reinstall Outlook won't work.
Add VSTO environmental variable does not help, not showing or logging
anything.
The loadstatus of registry key is the OK value 3 before uninstall and
after reinstall our add-in.
Other machines have no problem.

Any thoughts?