Do you have an antivirus scanning incoming mail? They will cause email
problems, although I've never seen them delay mail for long periods.

--
Diane Poremsky [MVP - Outlook]
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wrote in message
...
unfortunately not. it is also not consistent. some days this happens,
some not. I can be sure by the way that the email gets downloaded,
because the server inbox is empty. I've changed her settings for now,
so that she can read mail online when this happens.

I'll just try to collect some more clues when it next occurs, but I am
not often home to witness it.

this is outlook 2003, in case I hadn't mentioned that.

thanks for helping.

On Thu, 14 Jan 2010 23:10:28 -0500, "Diane Poremsky [MVP]"
wrote:

Do they appear when she changes folders?