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--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Henry H asked:

| Hello again,
|
| As I said in my last post, I thought that I might be on to something
| and I was. Since the problem showed up after running some Windows
| Updates last week (coincidental?, perhaps), I thought that I would
| try something perhaps a little risky. I looked at the updates
| installed, looked at M$ site to see what was happening with the
| updates and decided that this one: MS07-058: Security Update for
| Windows (KB933729) was most likely the culprit since it was fixing a
| problem with RPC, which Outlook/Exchange uses. So, I uninstalled
| this update and my problem was resolved. I don’t really know if
| leaving it uninstalled will cause a great security risk or not, but I
| don’t think that I have much of a choice; unless I want to use the
| web interface all of the time (no thank you).
|
| I don't know if a moderator can sum all of this up into a more usable
| format for the rest of the users, but it might be worth it. I can't
| imagine that I'm the only person to have suffered/be suffering this
| specific problem.
|
| Thanks for your help,
| Henry
|
| "Henry H" wrote:
|
|| To reproduce the problem: 1. Open Outlook & log into exchange server
|| 2. Wait. :-)
||
|| I've tried a number of things, including safe mode, disabling all
|| add-ins, etc. Nothing has helped. If I look in the event logs, I
|| see the following for each crash:
||
|| Faulting application outlook.exe, version 12.0.6027.5000, stamp
|| 467eb4e3, faulting module ntdll.dll, version 5.1.2600.2180, stamp
|| 411096b4, debug? 0, fault address 0x00018fea.
||
|| and immediately after:
|| Bucket 471783606, bucket table 1, faulting application outlook.exe,
|| version
|| 12.0.6027.5000, stamp 467eb4e3, faulting module ntdll.dll, version
|| 5.1.2600.2180, stamp 411096b4, debug? 0, fault address 0x00018fea.
||
|| The crashes appear to be happening during a time of disconnection
|| from the exchange server (I'm always a remote user (I live in
|| Central America and the Exchange server is in MN)).
||
|| I think that I may be on to something, so I'm going to watch a while
|| and see what happens.
||
|| Thanks,
|| Henry
||
|| "Russ Valentine [MVP-Outlook]" wrote:
||
||| Not without precise steps to repro and error messages. Uninstalling
||| and reinstalling will not help. Have you asked your Exchange
||| Administrator? --
||| Russ Valentine
||| [MVP-Outlook]
||| "Henry H" wrote in message
||| ...
|||| OK, created a new profile. Recreated my exchange and pop3
|||| accounts. Crashed
|||| after 2 hours. Any other ideas?
||||
|||| - Henry
||||
|||| "Russ Valentine [MVP-Outlook]" wrote:
||||
||||| Why would you not? Copying your old profile copies the problem.
||||| Create a new one.
||||| --
||||| Russ Valentine
||||| [MVP-Outlook]
||||| "Henry H" wrote in message
||||| ...
|||||| I created a copy my original profile: still crashes. Would I
|||||| possibly have
|||||| a
|||||| different outcome if I created a new profile from "scratch"?
||||||
|||||| BTW: I tried starting Outlook in Safe mode: ran faster, but still
|||||| crashed.
||||||
|||||| "Milly Staples [MVP - Outlook]" wrote:
||||||
||||||| New mail profile.
|||||||
||||||| --�
||||||| Milly Staples [MVP - Outlook]
|||||||
||||||| Post all replies to the group to keep the discussion intact.
||||||| All unsolicited mail sent to my personal account will be
||||||| deleted without reading.
|||||||
||||||| After furious head scratching, Henry H asked:
|||||||
|||||||| Last week, after doing some MS updates, my Outlook 2007 started
|||||||| routinely crashing for no apparent reason. I've tried a
|||||||| repair, no effect. I've tried removing Outlook by choosing
|||||||| "not available" in the setup application, rebooting and
|||||||| reinstalling (selecting "run all from my computer"). What I
|||||||| found on the return was that my entire profile was intact,
|||||||| including my exchange and pop settings and the additional pst
|||||||| files that I use. What I would like to do it to COMPLETELY
|||||||| uninstall Outlook and try a clean install to see if that will
|||||||| fix the problem. That is, unless you have any other ideas to
|||||||| fix the random crashing. Thanks, Henry