IE7 is causing it, and there is a hotfix.
http://support.microsoft.com/kb/931657/en-us?spid=8722

-Peter

"Paul Pedersen" wrote in message
...

HTML emails containing sales contracts are received, then printed. When
the
contract is printed, sometimes the header prints (I'm talking about the
abbreviated email header, just From:, Set:, To:, Subject), and sometimes
it
does not.

I get different results even on identical emails containing identical
contracts. I cannot tell what determines whether the header gets printed.
(In this case, it is desired that the header always be printed.)

What is causing this inconsistent behavior?